Branch Manager (KZN)- Security at Servest SA

Job Context    

• Servest Security, a Business Unit of Servest has an exciting opportunity for a Branch Manager to join the KwaZulu Natal team. The Branch Manager will be responsible for the management of a branch operation, including growth, profitability, retention and development of all colleagues within the parameters set out in the approved budget and Standard Operating Procedures (SOPs). In addition to this, the Branch Manager will be responsible for interacting with all stakeholders of the branch including those in the public sector. 

Minimum Requirements    

• Matric 
• Qualification in security management, emergency management, business management/operations management or related field 
• Grade A PSIRA
• 5 - 8 years’ experience in the security industry 
• Previous performance evaluation experience
• Working knowledge of human resource processes
• Sound Financial Acumen
• Proficient computer skills including Microsoft Office & Excel
• Valid drivers licence and own transport
• Medical fitness
• Clear criminal record

Duties & Responsibilities    

• Liaise with all your Operations Managers and Site Managers/Supervisors daily to ensure operational procedures, as set out in the SOP’s, are adhered to.
• Ensure that all positions in your branch have specific job descriptions and that it is adhered to.
• To update and discuss with the respective clients all risk assessments and site procedure manuals bi-annually or when risk/s or site procedures changes. In the event of starting a new contract, the Risk Assessment and SPM should be finalised in the first month.
• Ensure that your branch has the necessary infrastructure to manage the current client base and to be able to grow if necessary. You must, however, ensure that your infrastructure remains cost effective and within the budget constraints.
• Assist Operations Managers and/or Site Management with any incidents that occur and follow-up on instructions on how to prevent it from happening again.
• Ensure that sites are managed in accordance with the SOPs, do regular ad hoc checks on sites and enforce the correct standards.
• Visit at least your top 20 clients monthly or as per agreement made with your Operations Director and address any operational shortcomings with relevant Operations Management structure.
• Client reviews ensuring appropriate levels of service delivery, maximisation of opportunity for growth within contracts.
• Where an SOP has not been fully actioned by the client you are required to set up a meeting with the client to finalise.
• Develop the team through training and mentorship.This includes continuously developing the potential of all colleagues with particular emphasis on officer development in accordance with the Investors in People principles.
• Where there is an incident, training must be done on the SOP and different scenarios relating to the incident to prevent re-occurrence within 7 days of the incident occurring. Report of training content (exact extract of what parts of the SOP was trained on and so forth) and who received the training must be kept on file. 
• Ensure compliance of all internal and external processes and procedures within the Region for Guarding, including legislative requirements.
• Be responsible for the branch Budgets and the control thereof. This includes developing, implementing, and maintaining budgetary and resource allocation plans. 
• Ensure that all invoicing is correct and that invoices are delivered to clients on time. This includes but is not limited to ensuring that invoices are aligned with the actual posting of guards at all sites. 
• Assist H/O Finance Department as and when required.
• Market all products and services to applicable industries through innovative and effective methods
• Collaborate with the Regional Director in setting and driving Business Unit vision and operational strategy.
• Contribute to the optimisation of Business Units processes and procedures.
• Ensure health and safety regulations are complied with by colleagues, management, contractors and or any other relevant stakeholders.

Deadline:21st November,2025