Branch Manager: LAP Cresta (Darrenwood) at Liberty Group South Africa

About the role

• To plan, manage and monitor the implementation of  Agency Branch Management activities and FAIS roles (Supervision, Key Individual, Mentorship, Coaching and Development) in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

• 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level

FAIS Requirements

• RE1
• RE5
• CFP (Advantageous)

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Key Responsibilities

• FAIS roles Supervision
• Key Individual Activities
• Mentorship
• Coaching and Development
• Recruitment

Customer

• Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Governance

• Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
• Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Technical Competencies

• Legal Compliance (Sales) (Intermediate)
• Risk Awareness (Intermediate)
• Sales life cycle management (Proficient)
• Conflict Resolution (Intermediate)
• Efficiency improvement (Intermediate)
• Functional Policies and Procedures (Intermediate)
• Operations Management (Proficient)
• Product and/or Service Knowledge (Intermediate)
• Sales management (Proficient)
• Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

• Persuading and Influencing (Intermediate)
• People Management and Empowerment (Intermediate)
• Interpersonal Effectiveness (Intermediate)
• Problem Solving and Analysis (Intermediate)
• Strategic Insight and Capability (Intermediate)
• Teamwork and Cooperation (Intermediate)
• Judgment and decision making (Intermediate)
• Communicating with Impact (Intermediate)
• Relationship Management and Networking (Intermediate)
• Customer Orientation (Intermediate)