Branch Service Official (Bonnievale) at Absa Group Limited (Absa)

Job Summary

• To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).  Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

Job Description

• Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.
• Actively seeks ways and implements actions to provide an excellent customer client service throughout the customer journey in order to promote NPS.
• Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the till counter.
• Participate in the branch initiatives to achieve Retail objectives.
• Knowledge use of remote digital channel.
• Provide cover for other tellers in branches as well as outside of home branch when required.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
• Ensure compliance with operational risk & rigor requirements e.g., Health and Safety standards, security of premises etc.
• Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc.
• Working with the retail branch team to deliver exceptional business performance.
• Work collaboratively with colleagues for the smooth running of the business.
• Agree performance development objectives with line manager.
• Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
• Demonstrate a can-do attitude.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)