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  • Posted: Jan 22, 2025
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Credit Support Consultant JHB

    Job Summary

    • To provide specialist advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description

    • Administrative and operations support: Provide specialist administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management:
    • To conduct quality credit risk assessments and reviews for SME clients, proactively manage credit risks associated with clients, develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions.
    • Administration: Effectively fulfil all required administrative duties, including tracking and reporting

    Minimum requirements:

    • NQF Level 6 Equivalent
    • Minimum of 2-5 years within a credit environment
    • At least two (2) years’ experience in reading and interpreting company financials and other industry trends.
    • Understanding of credit solutioning – internal networking/credibility
    • At least two (2) years’ experience structuring credit solutions and guide the credit process with the relevant parties.

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)
       

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    Credit Support Consultant CPT

    Job Summary

    • To provide specialist advice and support related to operations administration services, in order to achieve predefined goals, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description

    • Administrative and operations support: Provide specialist administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management:
    • To conduct quality credit risk assessments and reviews for SME clients, proactively manage credit risks associated with clients, develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions.
    • Administration: Effectively fulfil all required administrative duties, including tracking and reporting

    Minimum requirements:

    • NQF Level 6 Equivalent
    • Minimum of 2-5 years within a credit environment
    • At least two (2) years’ experience in reading and interpreting company financials and other industry trends.
    • Understanding of credit solutioning – internal networking/credibility
    • At least two (2) years’ experience structuring credit solutions and guide the credit process with the relevant parties.

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

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    Banker - Enterprise (FAIS) - (Graaff-Reinet)

    Job Summary

    • Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

    Job Description

    • Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
    • Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
    • Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

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    Team Assistant

    Job Summary

    • To deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
    • Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders |
    • Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production |
    • Meeting deadlines: Completes tasks timeously |
    • Verifying Information: Check different types of information for accuracy and inconsistency | : | : | :

    Education

    • Further Education and Training Certificate (FETC): Office Administration (Required)

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    Specialist: Risk - Operational and Resilience Risk Assurance

    Job Summary

    • Ensure that all activities and duties are carried out in full conformance to the Enterprise Risk Management Framework (ERMF), Operational and Resilience Risk Management Framework (ORRMF), as well as related Internal Absa policies and standards.  
    • Evaluate the implementation of Absa Group ERMF and ORRMF policies and standards through the performance of conformance testing and quality assurance reviews. 
    • Administer the completion of reviews in line with the Assurance Standard and related assurance methodologies as outlined in Absa policies and standards.  Document assurance approaches, execute testing strategies, maintain working papers and report on findings and recommendations.  Collaborate with stakeholders to ensure deliverables are achieved timeously. 
    • Support the embedment of effective assurance practices across the Everyday Banking business unit through the evaluation, reporting and monitoring of risks.

    Job Description

    • Evaluate the implementation of Absa Group ERMF and ORRMF policies and standards through the performance of conformance testing and quality assurance reviews. Administer the completion of reviews in line with the Assurance Standard and related assurance methodologies as outlined in Absa policies and standards.  Document assurance approaches, execute testing strategies, maintain working papers and report on findings and recommendations.  Collaborate with stakeholders to ensure deliverables are achieved timeously. Support the embedment of effective assurance practices across the Everyday Banking business unit through the evaluation, reporting and monitoring of risks.  

    Conformance Testing and Quality Assurance

    • Contribute to the definition of a conformance review plan that covers all business areas across Everyday Banking.
    • Continuously consider the appropriateness and relevance of the conformance review plan and adjust the plan to accommodate any changes in the risk landscape through the combined assurance process.
    • Identify opportunities to streamline and integrate the conformance plan to reduce intrusion on first line teams.
    • Execute the conformance review plan in order to ensure conformance to frameworks, policies, and standards, including the Assurance Standard.
    • Evaluate the quality of data maintained on risk management tools and systems and provide recommendations for remediation where weaknesses are identified.
    • Perform comprehensive independent conformance testing to ensure that results of first line Management Assurance testing can be relied upon (quality and consistency), in line with requirements of Risk and Assurance Standards. Provide recommendations for improvements where required.
    • Raise Dispensations, Waivers, Breaches (DWBs) or issues where non-conformances have been identified, especially where these are material.
    • Engage business stakeholders and maintain effective follow-up and tracking of the remediation of weaknesses and gaps identified through conformance testing.
    • Report all material concerns as appropriate and through risk and control governance committees.
    • Contribute to the definition of approaches and processes for less intrusive assurance techniques to improve assurance efforts (automation, data analysis, checklists, testing of algorithms, continuous monitoring, indicators, etc.).

    Governance and Assurance

    • Support the execution of the combined assurance agenda for the Everyday Banking business unit.
    • Contribute to the compilation of a comprehensive combined assurance plan for Everyday Banking by consulting with all assurance providers across the three lines of defence.
    • Ensure that there is adequate coverage of material risks, key controls, and any other significant components that materially impact and inform the Everyday Banking risk and control profile.
    • Continuously consider the appropriateness of the plan and drive changes to the plan by influencing other assurance providers’ plans in real time where any changes to these elements occur.
    • Support the administration of the Everyday Banking Combined Assurance Forum (consolidation and analysis of the plan, resolution of data quality issues, compilation of the report, documentation of minutes, scheduling of meetings, etc.).
    • Drive conformance to the Assurance Standard.
    • Work with Group teams and drive automation of combined assurance management.
    • Continuously stay abreast of industry developments and learnings on the topic of combined assurance.

    Operational and Resilience Risk Framework, Policies and Standards

    • Monitor and report on framework, policy and standard implementation status, concerns, and challenges, escalating material issues identified and indicating the level of severity and associated risks.

    Education and Experience Required

    • Relevant NQF level 7 qualifications or B degree (Operational Risk or Internal Audit advantageous)
    • 3 years’ experience in a Financial Institution (non-negotiable)
    • 3 years’ experience in an Operational Risk Environment (non-negotiable)
    • 3 years’ experience in an Assurance Environment (Internal Audit, External Audit, Management Assurance, Quality Assurance, etc.) (non-negotiable)

    Knowledge & Skills: (Maximum of 7)

    • Excellent knowledge of Operational Risk Management.
    • Skilled in the execution of Operational Risk tasks and usage of all tools.
    • Familiar with the dynamic nature of Operational Risk.
    • Able to adapt to shifting priorities and work demands, while maintaining a focus on quality of execution and timely, consistent delivery.
    • Able to adjust schedule to meet priority ad hoc and/or executive requests, including handling tight deadlines and evolving priorities.
    • Capable of handling pressure and responding to feedback in a timely and constructive manner.
    • An understanding of the operations of a financial organisation.
    • Keeping abreast of changes in industry and developing own competency through continuing education.
    • Strong Assurance Execution skills (Internal Audit, External Audit, Management Assurance, Quality Assurance, etc.).
    • Exposure to different sizes of reviews (Small, Medium, Large).
    • Planning reviews, drafting scope notification letters, defining and agreeing on audit procedures, documenting working papers, raising issues, drafting and finalisation of reports.
    • Strong communication skills across various levels of management (from AVP to P level).
    • Experience in the assurance lifecycle, data analysis, and process analysis.
    • Drafting, socialisation, and finalisation of high-quality reports.
    • External candidate: at least 1 to 2 years in a managerial position, having risen through the ranks (e.g., Supervisor, Manager, Assistant Manager) in an Assurance function.

    Competencies: (Maximum of 8 competencies)

    • Deciding and initiating action
    • Persuading and influencing
    • Relating and networking
    • Presenting and communicating information
    • Analysing data (including data analytics and dashboards)
    • Planning and organising
    • Coping with pressure and setbacks
    • Learning and researching

    Education

    • Bachelor's Degree: Business, Commerce and Management Studies (Required), Bachelor Honours Degree: Internal auditing

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    Senior Manager: Digital Sales

    Job Summary

    • Enablement of sales and servicing across the entire business to achieve agreed targets

    Job Description

    • Sales Planning and Management: A focused approach on increasing demand through digital channels is required which will be the primary core job responsibility of this role. In line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted digital targets. |
    • Building and optimising digital sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted and set digital sales targets for the SME Business. |
    • Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. |
    • Development and maintenance of relationships: To develop and maintain sound relationships between SME, Product, Segment, Coverage Sales and Services (including Branch), Digital, Technology and 3rd parties to ensure support of Digital Sales Commercialisation & Business Development |
    • Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales |
    • Staff activation and education: Providing support across sales channels with the relevant training tools to drive awareness, understanding and sales. |
    • Driving Channel Optimization which entails the migration of simplex new-to-bank accounts to more cost effective channels being virtual and digital channels |
    • Supporting the delivery of Digital onboarding & origination which is the capability to onboard customers and originate multiple product set on digital channels end-to-end.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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    Analyst Credit Risk (Collections Strategy)

    Job Summary

    • We are recruiting for an analytical individual. Experience in in data analysis would be advantageous. To support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations for Growth Business clients.

    Job Description

    • The Collections Strategy Analyst will develop and implement effective collections strategies, ensuring alignment with portfolio objectives and regulatory requirements.
    • The ideal candidate will leverage their analytical expertise to drive strategy enhancements to manage credit risks effectively.

    Risk Management 

    • To conduct quality credit risk assessments and reviews,
    • Proactively manage credit risks associated with clients,
    • Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions

    Data and Systems Management: 

    • To produce and analyze relevant management information and insights management

    Governance:

    • Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints.

    Portfolio Management:

    • Demonstrate an in-depth understanding of the portfolio, including performance drivers and risk factors.
    • Maintain clarity on collections, impairments, and the drivers impacting them.
    • Align to and implement documented strategies and policies within the portfolio.
    • Conduct high-quality credit risk assessments and reviews for BAU (Business-As-Usual) processes and strategies.
    • Design and develop data-driven collections strategies, identifying gaps, providing solutions, and aligning them with overall portfolio objectives.
    • Embed improvements into collections strategies through rigorous research and data interrogation.

    Data and Systems Management:

    • Manage BAU, ad-hoc, and automated processes with efficiency.
    • Produce and analyze management information and insights within stipulated SLAs.
    • Perform data analysis and processing, including sourcing, cleaning, validating, and consolidating large datasets using advanced SAS skills.
    • Identify trends and anomalies to support data-driven decision-making.

    Governance and Compliance:

    • Adhere to the bank's credit risk policies and ensure compliance with all relevant legislation.
    • Support end-to-end audit and governance processes to maintain high standards.
    • Investigate and provide thorough feedback on exceptions, ensuring adherence to governance standards.

    Stakeholder and Customer Management:

    • Present analytical results and strategic proposals to both technical and non-technical audiences.
    • Build and maintain strong relationships with internal and external stakeholders, fostering collaboration.

    Soft Skills:

    • Communicate complex data and strategies effectively to varied audiences.
    • Exhibit professionalism in all interactions and tasks.
    • Manage time and workload effectively to balance competing priorities.

    Qualifications and Experience:

    • Preferred Qualification: Bachelor’s degree in BMI, Mathematics, Statistics, Engineering, or Commerce.
    • Experience in financial services is advantageous.
    • SAS skills and experience with data analysis and processing techniques.
    • Strong understanding of collections, impairments, and credit risk management.

    Personal Attributes:

    • Detail-oriented with a strong analytical mindset.
    • Proactive and self-motivated, with a focus on delivering results.
    • Excellent interpersonal skills to manage stakeholder relationships and drive collaboration.

    Qualifications and Experience:

    • Preferred Qualification: Bachelor’s degree in BMI, Mathematics, Statistics, Engineering, or Commerce.
    • Experience in financial services is advantageous.
    • SAS skills and experience with data analysis and processing techniques will be advantageous.
    • Understanding of collections, impairments, and credit risk management.

    Education

    • Bachelor Honours Degree: Statistics (Required)

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    Lead Product Engineer

    Job Summary

    • Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

    Job Description

    • Absa CIB Corporate Technology is looking for skilled, senior developers and architects to join the Absa Access Platforms team based in Cape Town.  
    • Absa Access is a Pan-African, single sign-on platform that gives clients standardised, secure, and near real-time access to their business portfolios and the banking services. This enables them to make informed decisions to drive the growth of their businesses, managing their finances with the speed and intelligence that the platform provides. 
    • You will work on the award winning Absa Access Online platform, comprising of a core framework that offers services and an extensible application environment. The platform is underpinned primarily by .Net Core micro-services and open source technologies, deployed via Kubernetes, into a cloud-hosted environment. 
    • We are currently in a significant phase of improvement and looking for strong, passionate software experts to join our team and make a real impact.   
    • Our team builds primarily in .Net Core, on AWS, and with Agile approaches – our software needs to be fast, scalable, secure, and reliable. We want creative developers with this mindset to bring their experience and skills to this critical space within Absa!  
    • Competencies – What are the specific key competencies required?  
    • Minimum 10 years development experience. 
    • Strong C# .Net Core experience and understanding, both practical and theoretical. 
    • Extensive practical experience of microservice architectures and containerization technologies such as Docker, Kubernetes, Rancher, ECS, EKS, etc. 
    • Experience with various database paradigms, particularly relational. (PostgreSQL and MongoDB experience advantageous). Must have experience in and knowledge of appropriate data model design concepts. 
    • Practical experience and knowledge of Cloud computing (current experience with AWS highly advantageous). 
    • Proven track record of building for performance, scalability, resilience, and security is critical. Must be able to demonstrate proficiency (practice and theory) in all these concepts. 
    • A pragmatic understanding and real-world experience of OOP, SOLID, and Clean Code principles, as well as modern architectural patterns (including CQRS+ES). 
    • Strong analytical and creative problem-solving skills, with excellent attention to detail.  
    • Proven track record of being able to rapidly adapt to, and lead the way in, new technologies and patterns. 
    • Passion for producing pragmatic software of the highest quality, in an extremely complex environment. 
    • Excellent communication skills, both written and verbal, for all audiences. 
    • Critical: willingness to teach, and be taught. 

     Advantageous: 

    • Experience with Azure DevOps and Pipelines, Terraform / CloudFormation, Helm, AWS CodeDeploy / CodePipeline etc. 
    • DevOps / DevSecOps, SRE concepts & exposure 
    • Experience in caching technologies (e.g. Elasticache, Redis), as well as queuing and/or event streaming tools (e.g. Kafka) 
    • Experience in Angular, TypeScript, JavaScript 
    • Practical experience in various testing approaches and paradigms 
    • Experience in Banking and FinTech industries very beneficial. 
    • Outputs – What are the key performance areas and daily responsibilities?  
    • Design, Build, and Run software systems according to Absa and industry best practices, across multiple projects, with a deep-seated focus on world-class performance, scalability, resilience, and security. 
    • Document and present system and architectural designs to both technical and non-technical audiences, and engage in robust discussions on unfamiliar designs & technologies.  
    • Analyse, diagnose and resolve errors related to their applications, often in high pressure situations. 
    • Perform root cause analyses when required. 
    • Proactively participate in the growth and Continuous Improvement of your team, through self-learning, team code reviews, mentoring juniors, and so on. 
    • Keep abreast of technical and industry developments.  
    • Work closely with and support our product stakeholders (which includes other Absa development teams as well as Absa’s clients and partners) to promote and educate, and thereby further the success of the Absa Access Platform. ​

    Education

    • Bachelor's Degree: Information Technology
       

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    Financial Adviser: Life (FAIS) - (Lichtenburg)

    Job Summary

    • Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities. |
    • Sales Target: Proactively make self-initiated contact with customers in order to deliver against the required sales targets. |
    • Customer Engagement: Do activity planning by identifying the clients to be contacted during a particular period. |
    • Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. |
    • Manage own broker practice: Ensure that staff members (Broker Assistants an Interns as relevant) have a clear understanding of their roles and responsibilities within the practice.

    FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):

    • FSCA-Approved Qualification
    • Regulatory Exam for Representatives (RE5)
    • Experience As Per the FAIS Act
    • Product Specific Training once Onboarded
    • Class Of Business Training
    • Continuous Professional Development
    • Attest To Honesty, Integrity, and Good Standing

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Lead Full Stack Developer

    Job Summary

    • The Big Data team in CIB Technology is looking for a skilled Full Stack Developer to build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

    Job Description

    What would make you a good fit?

    • Background in computer science, engineering, physics, mathematics or equivalent
    • Highly adaptable to rapidly changing technologies and environments, with a passion for continuous improvement
    • Ability to display an approach of outcomes, not output driven
    • Track record of building motivated teams and nurturing talent
    • Commercially minded, constantly striving to create an advantage through innovation
    • Ability to solve complex technical problems across the full software stack
    • Eagerness to learn new approaches and technologies
    • Strong problem-solving and critical thinking skills, with the ability to work under pressure in a fast paced, highly collaborative environment
    • Worked on Big Data platforms (Vanilla Hadoop, Cloudera or Hortonworks)
    • Experienced and technically strong UI developer (Angular) that is backend (C#) savvy

    Education and technical experience required:

    • Bachelor’s degree in Computer Science, Information Technology, or a related field (NQF Level 5 or higher)
    • Min 6 years of experience in an application development environment, with a focus on full stack
    • development and architecture
    • Previous leadership experience in managing development teams is a strong advantage with the ability to demonstrate a servant leadership style
    • C#.NET, ASP.NET MVC 4+ (dotnet core a plus)
    • WEB API
    • Angular
    • RESTful services
    • SCSS/LESS/TypeScript - having worked with preprocessor languages
    • UI charting (D3/highcharts/etc.)
    • Attention to detail for UI design
    • Understanding large scale systems
    • Familiar with Agile methodologies
    • Experience and knowledge on CI/CD and tooling used – Azure DevOps, Jenkins, Git

    Beneficial experience:

    • Material design
    • Application development in AWS
    • Experience with Scala or other functional languages (Haskell, Clojure, Kotlin, Clean)
    • Apache Hadoop, SQL, Spark, Kubernetes, Hive, Pig, Oozie, ZooKeeper, MongoDB, CouchbaseDB, Impala, Kudu, Linux, Bash, version control tools, continuous integration tools

    Key Accountabilities:

    • Involves the design, development, automation, testing, and ongoing support of big data services, with an emphasis on both frontend and backend development
    • Development and deployment of data applications
    • Design and implementation of infrastructure tooling and work on horizontal frameworks and libraries
    • Creation of data ingestion pipelines between legacy data warehouses and the big data stack
    • Automation of application back-end workflows
    • Building and maintaining backend services created by multiple services framework
    • Maintain and enhance applications backed by Big Data computation applications
    • Maintain previous versions of the system without causing disruptions while continuously improving the product

    ​What you can look forward to:

    • Opportunity to work directly across Absa Group with developers, operations staff, data scientists, architects and business constituents to develop and enhance the Big Data service
    • Great opportunity to be at the forefront of cutting-edge technologies, driving innovation in Big Data solutions, and leading a talented development team
    • Join a culture of learning, trust, empowerment, flexibility, recognition, work-life harmony and diversity & inclusion
    • Hybrid model ways of work
    • Free access to Enterprise grade training and certification
    • Access to innovative technology and tools
    • Come as You Are, bring your whole self to work with a sense of belonging

    Education

    • Bachelor's Degree: Information Technology

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    Branch Service Official (Bonnievale)

    Job Summary

    • To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).  Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.

    Job Description

    • Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.
    • Actively seeks ways and implements actions to provide an excellent customer client service throughout the customer journey in order to promote NPS.
    • Undertake end to end cashier duties as well as managing timely cash evacuation and balancing of till, ensuring excellent customer service at the till counter.
    • Participate in the branch initiatives to achieve Retail objectives.
    • Knowledge use of remote digital channel.
    • Provide cover for other tellers in branches as well as outside of home branch when required.
    • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure a satisfactory audit.
    • Ensure compliance with operational risk & rigor requirements e.g., Health and Safety standards, security of premises etc.
    • Comply with all relevant legislations and regulatory guidelines, Absa Policies, processes and procedures e.g., Financial Intelligence and Anti Money Laundering Act, Code of Banking Practice, Fraud prevention and money laundering procedures, Minimum Operating Standards, Branch & Cash Operations Guideline, End to End Cash Management, etc.
    • Working with the retail branch team to deliver exceptional business performance.
    • Work collaboratively with colleagues for the smooth running of the business.
    • Agree performance development objectives with line manager.
    • Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
    • Demonstrate a can-do attitude.

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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    Junior Consultant Sales (FAIS) - (Fochville)

    Job Summary

    • Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

    Job Description

    • Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
    • empowering climate within the team, sharing knowledge, experience, best practice and
    • providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

    Education

    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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    Consultant Sales (FAIS)-2

    Job Summary

    • To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

    Job Description

    • Financial Goals Business Risk Customer Satisfaction Colleague Support

    Education

    • Further Education and Training Certificate (FETC)

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    Senior Manager: Finance

    Job Summary

    • To develop tactical strategy and delivery plans, formulate associated practice and to ensure operational implementation and adoption across a single practice i.t.o. Finance methodology, governance and delivery objectives.

    Job Description

    Advisory Support:

    • Provide advice and support to management on financial risks that might have an impact on profitability by discussing at regular intervals all financial related matters.
    • Financial Control and Compliance: Sign off on the quarterly supplementary schedules and attestation to Group Finance prepared by the relevant staff in the prescribed format.
    • Maintain appropriate internal controls in line with Absa group policy by reviewing regularly all variance reports and other reports where applicable.
    • Interact with the Internal and External Audit team and provide necessary information as and when required.
    • Ensure cost centre Managers comply with all regulations and policies when reflecting the financial position of the business.

    Stakeholder Management:

    • Communicate financial policies, procedures, standards and guidelines to the key stakeholders.
    • Support projects by developing the financial component of the business case that is created by the management team to actively track and change benefits and costs of the project.
    • Provide strong support to the operational team by having regular meetings with to share financial performance.

    Financial Reporting:

    • Prepare financial reports, both management and adhoc, by coordinating the execution of the day to day and general accounting functions in order to enable decision making.
    • Present monthly reports by ensuring the completeness, accuracy and relevance of the information to be presented to enable Group Finance Management Teams and business to make informed decisions.
    • Prepare, sign off and discuss the short-term plan (STP), medium term plan (MTP) and rolling forecast (RAF) and budgets with the relevant stakeholders to enable consolidation into Finance forecast and budget. Work with the team to consolidate the financial plans generated by MTP, STP and RAF and sense check the consolidations prior to recommending approval.

    Minimum requirements:

    • 5 years Banking experience in a Finance role.
    • Experience in working with Book of work and Change.
    • Transfer pricing and costing experience.

    Education:

    • CA(SA) or CIMA

    Education

    • Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

    go to method of application »

    Analyst Fraud Solutions (SME)

    Job Summary

    • To Provide specialist support in the implementation and the development of operational planning and associated service delivery processes, methods and techniques.
    • Provide specialist support in the implementation of tactical strategies and plans and execute programmes to drive the strategy.
    • Analyze and review fraud incidents to elicit fraud modus and trends to enhance and improve customer experience, processes, and procedures.
    • Analyse business processes, controls, systems and functionalities to progress and advance the Fraud Customer Journey.
    • Guide business by gathering, interpreting, and using data points to develop actionable steps that will improve processes, services and optimize results.

    Job Description

    • Serve as subject matter expert across all fraud types and channels.
    • Drive the execution of the Fraud Solutions Strategy in collaboration with Functional support and oversight.
    • Assess business performance against Key Value Drivers and introduce business change to steer business towards strategic objective.
    • Critically evaluate fraud modus operandi, customer complaints and Voice of Customer surveys to assess control weaknesses for enhanced service offering.
    • Drive control enhancement intervention to improve fraud detection and preventions rates.
    • Identify opportunities to improve fraud controls to mitigate fraud losses and negative customer experience.
    • Continuously review the fraud recoveries value chain to enhance recovery rates for Customer and Bank.
    • Continuously review the fraud Preventions & Investigations capacity to sustain high service performance with effective a Customer contact strategy.
    • Provide analysis and recommendations to maintain adequate resource levels.
    • Continuous design and configuration of inbound and outbound call flows to maintain maximum effectiveness for operational impact as well as customer and colleague experience.
    • Manage and enhance customer contact strategies (through process and or tools) to improve fraud detection, preventions, and customer experience.
    • Assess and improve the fraud execution tools to enhance operational execution and to reduce customer friction.
    • Identify opportunities to eliminate workflow bottlenecks, to improve ‘Solve for Customer’ and Solve for Bank’ turnaround times.
    • Assess business performance issues, identify opportunities, and provide feedback to Fraud Hubs.
    • Work with teams to develop a comprehensive understanding of the market, including customer needs, and competitor strategies, and identify opportunities to leverage this information through great customer experiences and enhanced business processes.
    • Defining, designing and delivering solutions that drives Fraud Solutions Book of Work.
    • Understand and help mitigate potential risks which the strategic projects and initiatives may pose to the organization and adopt ideas to minimize such exposure to risks.
    • Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs to close the gaps.
    • Develop solutions that will enable Fraud Solutions team members to provide a sustainable, proficient and professional level of service to customers, additionally enhancing the employee experience. 
    • Develops solutions and redesigns processes to solve repetitive customer failures derived from various information points including root causes and insights that adversely affect customer experience.
    • Design, develop and deliver through integrated teams, ongoing customer experience improvements as well as innovations which provide Absa with sources of significant differentiation and competitive advantage.
    • Work collaboratively in a team and document functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress.

    Accountability: Stakeholder Relationship Management 

    • Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences and effective change that drive customer intimacy and operational effectiveness, leveraging best practice.
    • Build comprehensive networks and sound relationships with businesses across required areas within Absa.
    • Engage with Hub Heads and the Fraud Solutions teams to effectively implement new strategies, improve existing strategies and deliver on the strategy.
    • Develop and maintain effective relationships with supplier and internal business partners to ensure better support towards Fraud Solutions - strategies, customers, and colleagues.
    • Develop and maintain effective relationships with key industry bodies and play an active role in industry related initiatives.
    • Build working relationships with the respective internal and external stakeholders and keep them abreast of the fraud trends, root causes, customer experience and service performance.
    • Design, develop and deliver through integrated teams ongoing improvements leading to enhanced customer experience, effective contact strategies and operational execution which provides Absa with sources of significant differentiation and competitive advantage.
    • Assist in delivering projects which lead to the creation of an industry leading customer experience
    • Guide and motivate and Frontline Fraud Solutions Colleagues during business change.  
    • Ensure that processes, control requirements and risk management frameworks relating to projects is designed and maintained for Fraud Solutions.
    • Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
    • Ensure all risk and compliance breaches are escalated to the correct stakeholders within appropriate timescales.
    • Manage the successful integration of new systems by complying with Absa Bank policy, processes and standards.
    • Ensure operational reporting, system enhancements, and execution of processes aligns with Bank requirements.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

    Method of Application

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