Current Jobs at Capitec Bank

Purpose Statement

• To be responsible for and promote an adequate level of compliance in Capitec’s Insurance business so that Capitec meets and complies with regulatory and statutory requirements.
• Accountable for the strategic direction and operational effectiveness of the Compliance department within Capitec’s Insurance business.
• To lead and manage the Compliance function, accountable for optimising performance through business planning, budgets, goals and metrics, people, standards, principles and processes.

Experience
Minimum:

• Complying with the fit and proper standards contained in the Generally Accepted Compliance Practice (GACP)
• 8-10 years’ proven experience in all matters related to legislative and regulatory requirements, in compliance management in the financial services industry, with exposure to insurance in at least 5 of the years

Ideal:

• More than 10 years’ experience leading all matters related to legislative and regulatory requirements within a similar industry
• 7 years’ proven experience in compliance / risk management in the financial services/insurance industry
• 7 years’ experience in managing a team of specialists within a similar environment
• Proven experience in operating at a senior management level

Qualifications (Minimum)

• Bachelor's Degree in Law or Accounting - Financial Accounting

Qualifications (Ideal or Preferred)

• Masters Degree in Law or Accounting - Financial Accounting

Key Performance Areas
Strategic Complaince Management

• Develop and execute the compliance strategy
• Implement the annual compliance coverage plan.
• Drive compliance risk management and controls.
• Monitor regulatory developments and best practice.

Management of the Compliance Department

• Manage and be responsible for the overall performance of the department
• Monitor and manage the department's budget on an on-going basis.
• Facilitate the process of compliance to ensure that management develops and implements controls which are monitored on a continuous basis.
• Identify, assess and report on issues of compliance risk and risk acceptance by the business.
• Ensure the operational effectiveness of the department

Management of the Compliance Framework

• Design and maintain a Compliance Management Framework.
• Design, implement and maintain the First Line of Defence Monitoring (FLOD) Framework.
• Identify, assess and mitigate compliance risks.
• Drive compliance awareness and training.

Reporting 

• Report on compliance risks and trends.
• Prepare Board, Executive and Committee reports.
• Submit regulatory and statutory reports.
• Engage with regulators and key stakeholders.

Knowledge
Minimum:

• Insurance industry 
• Compliance risk management including compliance risk identification, compliance risk assessment and compliance risk monitoring
• Process and controls development 
• Laws and regulations applicable to the insurance/financial services environment 
• Business acumen and an understanding of business drivers 
• Legal / statutory interpretation

Ideal:

• Insurance industry 
• Capitec risk management environment 
• Financial, insurance and insurance legislation

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Problem solving skills
   

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Purpose Statement

• To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery. 
• To establish and evolve the vision and direction for Capitec’s Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.

Education (Minimum)

• Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science

Education (Ideal or Preferred)

• Certification in Management or Other

Knowledge and Experience
Experience:

• Experience managing large, distributed UX teams 
• Strong background in digital product development 
• Experience with enterprise-scale design systems
• Competence in setting standards, managing processes and driving continuous improvement.

Knowledge:

• Deep understanding of business strategy and product development lifecycles
• Deep understanding of UX principles, design thinking and human-cantered design methodologies.
• Familiarity with UX research techniques, usability testing and analytics.
• Awareness of industry trends, emerging technologies and best practices in UX.

Skills

• Analytical Skills
• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Negotiation skills
• Problem solving skills
• Strategic Thinking Skills
   

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Purpose Statement

• The Data Analyst role exists to unlock value from data by making data accessible and meaningful to stakeholders across the organization. This role transforms data into actionable insights that support strategic decision-making, optimize operations, and drive business performance. By identifying trends, patterns, and opportunities, the role enables informed, data-driven decisions and contributes directly to the company’s strategic objective of being an insights-driven organization.

Experience

• NB. Length of experience required is conditional on the qualifications obtained but must include: 
• Experience in data analysis, with a significant portion in the financial services or banking sector
• Proven track record of leading data analysis projects and driving business impact through data insights
• In using advanced data analysis tools and software (e.g., SQL, Python, R, Tableau, Power BI).
• Experience in performing complex data analysis and statistical modelling.
• Experience working with, guiding and providing subject matter expertise to cross-functional teams (e.g., finance, marketing, IT) to understand business needs and provide data-driven insights.
• Of communicating and presenting findings and recommendations to non-technical stakeholders.
• Understanding of various financial products and services, industry trends, industry regulations and compliance requirements and their impact on financial data analysis

Qualifications (Minimum)

• Bachelor's Degree in Analytical/Data/Technical or Other

Qualifications (Ideal or Preferred)

• Honours Degree in Analytical/Data/Technical or Other

Knowledge

• Advanced proficiency in writing complex SQL queries, optimizing query performance, and working with large datasets.
• Expertise in advanced Excel functions, including macros and VBA.
• Proficiency in creating advanced visualizations and dashboards using tools like Tableau, Power BI, or similar.
• Advanced skills in Python or R, including data manipulation libraries (e.g., pandas, numpy) and data visualization libraries (e.g., matplotlib, seaborn).
• Strong understanding of statistical methods and their application in financial data analysis.
• Understanding of predictive analytics techniques and their application in financial analysis.
• Knowledge of data modelling techniques to structure and organize data effectively.
• Understanding of risk analysis methods and their application in financial services.

Skills

• Analytical Skills
• Communications Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)

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Purpose Statement

• To lead a team of predominantly first line Agents to optimally deliver on defined operational objectives, ensure that an exceptional client experience is achieved and that all policies, regulatory requirements and clearly defined operational processes are implemented and adhered to.

Experience

• At least 2 years’ experience in a banking, retail, finance, client service environment
• Some previous people leadership exposure or experience of overseeing delivery or work
• Client service environment experience and/or function relevant experience (role specific)
• Experience of a fast moving, target driven environment with a focus on delivery and client service

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
Knowledge

• Technical/functional knowledge relevant to the designated team, department or function 
• People management principles
• Client service principles and standards
• Customer communication, relationship management principles and practices
• Fundamental HR principles and practices 
• General operational management processes and practices

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Planning, organising and coordination skills
• Problem solving skills
   

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Purpose Statement
To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:

• Setting and driving an operational delivery culture.
• Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
• Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
• Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience. 
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience 
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

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Purpose Statement

• We're seeking an exceptional Product Head to lead our expansion into high-growth emerging markets. This is a pivotal role where you'll shape the strategic direction for our Emerging Markets offerings, translating organizational vision into world-class financial products that drive client acquisition and maximize client value. 
• You'll own the full product lifecycle while building and leading a dedicated team across product, technology, and operations, establishing the foundation for sustained growth in markets with transformational potential. 
• The Product Head will be accountable for end-to-end ownership of the newly launched Entrepreneur account and expand this offering across the broader emerging market by defining and driving all capabilities required to address client financial and business needs.
• The role ensures that Emerging Market products are competitive, scalable, digitally led, and underpinned by robust, secure, and modern technology foundations. 

Education (Minimum)

• Grade 12 National Certificate / Vocational
• Bachelor's Degree

Education (Ideal or Preferred)

• Honours Degree

Knowledge and Experience
Knowledge:

• Strategic and commercial thinking at an organisation wide level and perspective.  
• Technologically literate and able to adapt to new technologies.  
• Able to think about problems from a business perspective using people, technology and product input. 
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives. 
• People leadership and management practices to empower, create focus and delivery. 
• Data-driven approach; analytical and quantitative skills. 

Experience:

• 8+ yrs experience in business management at a senior level in an innovative high performing environment, ideally Financial Services, Retail or FinTech. 
• 5+ years’ experience managing products, leading and managing multiple small or medium sized teams (remote and hybrid)
• Experience in applying technical expertise to lead, manage and guide technical teams within the product development lifecycle
• Business and product vision; has had ownership responsibility for a product previously. 
• Communicating with technical and non-technical senior stakeholders across multiple business units.
• Using data and metrics to test theories, confirm assumptions, and measure success.
• Providing thought leadership and vision, identifying and promoting strategic opportunities for the organisation.  
• Aligning multiple teams and products and their strategies with a central organisational strategy and related objectives. 
• Strong ability to manage competing priorities, influence diverse stakeholders, and operate effectively across strategic, tactical, and technical levels. 

Skills

• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Strategic Thinking Skills
   

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Purpose Statement

• To uphold the Capitec brand to the highest standard through high-quality event execution, ensuring the seamless execution and positive attendee experiences for Capitec events and leading the planning, and executing events from brief to completion, ensuring all elements are in place and functioning as planned. 

Experience

• 3-5 years in a similar role and 8+yrs overall experience in event and conference planning and execution. 
• Influencing and leading cross functional stakeholders or suppliers
• Project planning & Event Logistics experience is essential
• Concept development 

Qualifications (Minimum)

• Diploma in Hospitality or Project Management

Qualifications (Ideal or Preferred)
Knowledge

• Ability to review objectives and create concept proposals to achieve the desired outcomes
• Technical understanding of required equipment 
• Vendor and supplier engagement 
• Budget Management

Skills

• Project Management Skills (Methodolgy Specific)
• Attention to Detail
• Communications Skills
• Consultation skills

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Purpose Statement

• To lead cross-functional collaboration, driving strategic initiatives and mentoring marketing teams, leading the design and successful execution of targeted and performance-oriented campaigns, focussed on boosting audience engagement and utilising effective channels.
• To lead the execution of planned initiatives that connect each internal and external client to Capitec’s Brand identity, strategy and objectives, driving a Marketing Centre of Excellence, designing and ensure the adoption of policies, methodologies and processes in line with best practice.

Experience

• 5-7 years in marketing, with leadership experience in managing complex projects.

Qualifications (Minimum)

• Honours Degree

Qualifications (Ideal or Preferred)

• Masters Degree

Knowledge

• Advanced understanding of integrated marketing, cross-functional collaboration, and analytics.
• Deep understanding of how marketing drives business growth and profitability.
• Able to translate business objectives and plans into effective communication strategies
• Detail orientated with knowledge / experience in crafting clear and compelling messages
• Campaign management
• Internal and external communication methods and practices (messaging; tone etc)
• Digital communication platforms (social media platforms)
• Use of ORM and social (internal and external) listening tools
• Social advertising tools
• Influencer marketing
• Current affairs
• Media / PR communications industry

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Project Management Skills (Methodolgy Specific)

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Purpose Statement

• To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience
Minimum:

• Banking experience of at least 3 years
• Experience of managing a portfolio of business customers with a service and financial analysis focus.
• Experience in preparing and motivating Credit applications 
• Cost control and sales management 

Ideal:

• 1+ yr spent in the Business Banking environment preparing and motivating credit application

Qualifications (Minimum)

• Diploma in Commerce or Finance

Qualifications (Ideal or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Knowledge
Minimum:

• Customer relationship management (CRM) principles and techniques
• How to interpret financial statements, balance sheets and basic financial ratios
• Standardized business banking transactional products and other core products relevant to small enterprises
• Business banking product offerings
• Understanding of collateral and balance sheets
• Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
• Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
• Knowledge of competitors offerings
• Regulations, Acts and Codes related to the banking environment.
• Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) 

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

• Interpersonal & Relationship management Skills
• Analytical Skills
• Negotiation skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Attention to Detail
• Decision making skills

go to method of application »

Purpose Statement

• To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.

Experience
Minimum:

• Banking experience of at least 3 years
• Experience of managing a portfolio of business customers with a service and financial analysis focus.
• Experience in preparing and motivating Credit applications 
• Cost control and sales management 

Ideal:

• 1+ yr spent in the Business Banking environment preparing and motivating credit application

Qualifications (Minimum)

• Diploma in Commerce or Finance

Qualifications (Ideal or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Knowledge
Minimum:

• Customer relationship management (CRM) principles and techniques
• How to interpret financial statements, balance sheets and basic financial ratios
• Standardized business banking transactional products and other core products relevant to small enterprises
• Business banking product offerings
• Understanding of collateral and balance sheets
• Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
• Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
• Knowledge of competitors offerings
• Regulations, Acts and Codes related to the banking environment.
• Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA) 

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Current taxation laws as they apply to customers. 
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

• Interpersonal & Relationship management Skills
• Analytical Skills
• Negotiation skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Commercial Thinking Skills
• Strategic Thinking Skills
• Communications Skills
• Influencing Skills
• Attention to Detail
• Decision making skills