Broker Support Consultant: New Business at PPS

Job Advert Summary    

• We are looking for a dedicated individual to support members and manage New Business processes. Key duties include onboarding new members, handling maternity processes, and resolving broker enquiries promptly while delivering high-quality service. If you are passionate about excellent customer support, we would love to hear from you!

Minimum Requirements    
Education:

• Grade 12
• Tertiary Qualification and/or clinical background advantageous

Experience:

• 3+ years Medical Scheme Administration Experience (New Business and underwriting) desirable
• MIP System (1 year experience) advantageous

Duties and Responsibilities    

• Answering calls, responding to all written correspondence and dealing with all enquiries timeously, efficiently and effectively through to resolution
• Rendering professional and quality service to brokers.
• Prioritize broker needs to ensure satisfaction.
• Escalate all enquiries that require Third party intervention, follow them up and communicate feedback to the broker timeously.
• Assist with new business when required.
• Capture new members’/dependants’ details on the administration
• Review application forms to ensure that all relevant information has been obtained.
• Contact members for outstanding or unclear information on application forms and adding of dependant forms.
• Allocate e-mails in-box and keep business register.
• Reporting on department and individual business register on daily basis.
• Contact members to welcome them and confirm their information and status.
• Contact members with chronic conditions after activation to assist them on the process of registering their conditions. DSP
• Contact members to assist them with the registering of their new born babies.
• Capture adding of dependants and new born babies on relevant systems.
• Action underwriting letters as they come in.
• Compile/prepare correspondence to members on their requests regarding all their members’ profile/status enquires.
• Capture enquiries on member profile.
• Liaise/communicate with members and brokers regarding applications and underwriting procedures/exclusions to provide information on the status and progress of new applications.
• Check quality of applications captured after registration to reduce/eliminate errors.
• Capture the member’s response on the exclusion(s) pertaining to the underwriting on his/her application to activate/cancel new member’s application.
• Ad-hoc assistance to other departments as operationally required.
• Maintain agreed service levels, quality and targets.
• Behave in alignment with the PPSHA values.
• Adhere to agreed service levels.

Deadline:19th May,2026