Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Purpose:
The company requires an individual that can fit the role of a buildings desktop assessor to form part of our unique team.
Core to the role is contributing to:
Validation of claims compared to the various insurance policies
Quantification and cost management in determining the scope of work compared to agreed rates on buildings related claims
The types of claims dealt with include any building related claims such as burst geysers & pipes with resultant damage, storm damage to properties, flooring, interior cosmetic repairs to properties, electrical work etc. The role requires an individual with strong technical knowledge of the buildings industry and the associated cost and workmanship variables.
Attributes:
The ideal candidate should demonstrate the following:
A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
A passion for consensus-based decision making
The ability to deliver in a high-pressure, innovative environment
Curiosity and comfort with numbers and large data sets
A level of influence that creates buy-in and win-win outcomes with stakeholders
Excellent negotiation skills
The ability to engage at strategic, tactical and operational levels of the business
Excellent verbal and written interpersonal skills
Ownership of personal development
Responsibilities
Validation of claims according to the various insurance policies in place;
Liaising with clients and service providers
Finalise all reports and administration
Making decisions, handle all administration and telephonic queries arising around that
Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and agreed rates
Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work;
Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.
Conduct all the above to the required performance and quality standards that are in place
Skills and Competencies
Strong administrative capability
Good report writing skills
Excellent interpersonal and communication skills (verbal and written)
Technical buildings and construction experience
Computer literacy is essential with MS Excel and MS Word being core competencies
Self-disciplined and self-motivated
Should be able to work independently in an unstructured environment
Judgment and problem-solving skills
Negotiation skills
Stress tolerance
Tenacity and resilience
Customer service oriented
Deadline and results oriented
Attention to detail
Adaptability
Qualifications
Essential
Matric
A valid driver’s licence
Building claims experience
Advantageous
A tertiary qualification or significant progress towards obtaining any construction or built environment related qualification would be highly beneficial
FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
Additional Information
Additional information:
An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition
Enthusiasm in dealing with people in a stressful, deadline orientated environment is essential
Successful candidate must be based in Gauteng
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
Build your CV for free. Download in different templates.
Join our happy subscribers