Bulk Online Planner at Boxer Superstores

Job Advert Summary    

• We’re looking for a Bulk Online Planner to ensure every bulk online order is fulfilled on time by coordinating DC stock, inbound supply, and cross-functional communication.

Job purpose:

• Ensure sufficient stock is available in the distribution centres (DCs) to fulfil all bulk online customer orders, with accurate planning, tracking and reporting.

Minimum Requirements    

• Completed 3-year degree (e.g., BCom Supply Chain or equivalent).
• 2+ years’ relevant planning experience (bulk, demand, or DC order management).
• Advanced accuracy, strong numerical skills, and deadline discipline.
• Confident MS Office (Excel essential).
• Willing and able to work extended hours when required.
• High ethical standards and excellent telephone etiquette.
• Systems (advantageous)
• BOMM, Relex, HighJump, MS Excel/Office, and reporting tools.

Duties and Responsibilities   

• Manage customer orders end-to-end: vet orders, place with DC, confirm receipt with stores, and escalate risks.
• Liaise with DC Location Planners: plan into-store deliveries, track inbound with Inbound Planners, follow up late supplier deliveries, and manage communication between Commercial and Supply Chain.
• Reporting: maintain detailed views of orders (branch numbers, delivery dates, plan and fulfilment quantities), flag out-of-SLA orders, and report supplier/DC out-of-stocks and late deliveries.
• Liaise with Demand Planners: communicate orders, manage DC stock-on-hand approvals, align inbound orders with Location teams, and escalate SLA risks.
• Liaise with Commercial Trade Assistants: communicate shortages, late deliveries, cancellations, and confirmed delivery dates on bulk online orders.