Business Administration Learnership: Homechoice at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The Business Administration Learnership is designed to provide unemployed youth with practical workplace experience and an accredited qualification. This programme aims to develop multi-skilled, entry-level administrative professionals with strong capabilities in business operations, communication, and workplace efficiency.

What you will love doing in this role

Workplace Learning & Administration Support

• Gain hands-on experience supporting day-to-day administrative functions within different business departments.
• Assist with document preparation, filing, data capturing, and general office administration tasks.
• Support internal teams with coordination and administrative processes to ensure smooth operations.

Records Management

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Business Communication

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Technical & Systems Skills

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Problem Solving, Ethics & Compliance

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Self-Management & Teamwork

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Learning Areas & Exposure

Learners may gain exposure to one or more of the following functional areas:

• Reception and front-office administration
• Human Resources administration
• Finance or banking administration
• Call centre administration
• Legal and legislative administration
• General office and project coordination

What you’ll need to do this role

• Grade 12 / Matric (minimum requirement)
• Unemployed and between the ages of 18 – 35
• Interest in building a career in administration or business operations
• Basic computer literacy (MS Office will be advantageous)
• Strong communication skills (verbal and written)
• Clear criminal record

What we will love about you

• Eager to learn and grow in a professional environment
• Detail-oriented with a focus on accuracy
• Strong sense of accountability and responsibility
• Good organisational and time management skills
• Positive attitude and willingness to contribute to a team