Business Analyst at Community Schemes Ombud Service (CSOS)

Description

• Manage team/s to ensure effective and efficient operations and that all the resources are utilised optimally. This must be done in accordance with CSOS Policy Framework.
• Manage, develop and implement Architectural and Governance mechanisms for the Requirements Analysis and Design section to improve interoperability of government systems and quality of services and deliverables.
• Manage business analysis and design projects spanning multiple environments to ensure that it is successfully delivered.
• Manage and develop business analysis and design work packages for integrated software components, taking into consideration CSOS’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government.
• Manage and model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Manage and model the Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Manage and develop the Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Participate in the procurement of integrated IT solutions in accordance with ICT standards and the enterprise architecture for Government, and within the CSOS Supply Chain Management governance framework.
• Participate in the execution of comprehensive software test activities in accordance with CSOS Test Methods and Testing Techniques using CSOS approved Testing Tools.
• Participate in packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government.
• Ensure that resources (including self) are kept abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity.

Requirements

• 3-year National Higher Diploma / National First Degree in an ICT related field (Computer Science, Information Systems, Technology and Engineering) or NQF Level 5 with the equivalent credits of a National Qualification plus specialised or management certificate of competence at level 5.
• Related/equivalent qualification:
• Bachelor's and related IT Diploma, or IT Diploma or Honours with IT Specialization (NQF 6) or equivalent.
• 6-7 years experience in the ICT field, including IT Governance, IT Planning, systems design / procurement, and implementation of integrated solutions across multiple hardware and software platforms with management and operational responsibility in a large corporate/public sector organisation.
• 3-5 years experience in business analysis, business process management and business process engineering/reengineering.
• 3-4 years experience in business modelling.
• 3-4 years experience in business architecture.
• 2-3 years experience in integrated solution designs.

Knowledge of:

• Corporate Governance
• ICT Governance and Compliance
• Development Methodologies
• Programming Languages
• Development, Implementation and Integration Methodologies, including Testing, Packaging and Release
• IT Quality Management
• Business Process Management
• General Management, including Business, Human Resource Management and General Financial Management
• ICT Procurement practices
• IT Security and ICT Standards
• Legislative environment and IT Legislation
• COTS (Commercial of the Shelf) Products
• OSS (Open-Source Software) Products
• Project Management
• Application Maintenance and Support
• Hosting and Converged Communication
• Enterprise architecture framework (TOGAF, Zachman, FEAF, MODAF, GWEA Framework, MIOS)
• Expertise of;
• Object Orientation
• Agile and Waterfall Methodologies
• Model Driven Architectures
• Distributed Architectures/Service Orientated Architectures
• Solution Architecture and Database Design
• COTS acquisition and implementation
•  FOSS Products
• Planning and Organising
• Financial management
• Fraud Awareness

Skills and Attributes;

• The final skills profile will be determined by the skill stack implied by the relevant software development department.
• Security (Software and Technologies)
• Interfacing and Integration (Middleware Technologies)
• Development methodologies (RUP, OpenUp, Agile), SDLC (ISO\IEC12207) 
• Quality Management (ISO9001, CMMI)
• Entity Relationship Diagrams
• Governance Processes and Standards (COBIT, ITIL, UML)
• Business Modelling methodologies (BPMN, BPEL)
• IT Software Testing, Packaging and Release

Behavioral Competencies / Attributes;

• Visionary and Transformational Leadership
• Stakeholder Management
• Customer Relationship Management
• Political astuteness
• Initiative and Innovation 
• Business Acumen
• Customer Service
• People Management
• Communication