Business Analyst at FNB South Africa

Job Description

• The Industry Business Analyst (IBA) will partner with business, product, and technology teams to define, refine, and deliver merchant and acquiring solutions across the payments value chain.
• This role focuses on Merchant Acquiring, Card Issuing (as relevant), Payment Switching, and PowerCARD ecosystems—covering onboarding, transaction processing, settlement, reconciliation, chargebacks, and scheme compliance.

Key Responsibilities

Business Analysis & Requirements

• Lead end-to-end requirements elicitation (workshops, interviews, observation) for merchant and payment initiatives.
• Produce high-quality BRDs, FRDs, user stories, acceptance criteria, and traceability matrices.
• Translate merchant/partner needs into scalable functional and non-functional requirements (security, availability, performance, compliance).
• Perform gap analysis between current-state and target-state, especially across PowerCARD modules and payment rails.
• Define and maintain data dictionaries, interface specifications, and API/ISO8583/ISO20022 message mappings where applicable.

Payments Domain & PowerCARD

• Configure or specify changes across PowerCARD components (e.g., Acquiring, Issuing, Back-Office, Authorization, Clearing & Settlement, Dispute/Chargeback, Merchant Management).
• Support scheme compliance (Visa/Mastercard), PCI-DSS considerations, tokenization, 3DS, SCA/Strong Customer Authentication (as applicable).
• Work with gateway/switch teams on POS/ePOS, eCommerce, QR, Tap-on-Phone, SoftPOS, and alternative payments (wallets, EFT, A2A, etc.).
• Partner with finance/ops on reconciliation, settlement, merchant billing/fees, and chargeback workflows.

Process & Delivery

• Map and optimize E2E business processes (BPMN level 2 detail), including exception paths.
• Collaborate with Product Owners and Engineers to refine backlog, prioritize features, and decompose epics.
• Support SIT/UAT: test planning, test cases, data prep, defect triage, sign-off criteria.
• Contribute to change management, training content, operating procedures (SOPs), and post-implementation reviews.

Stakeholder Management

• Manage cross-functional stakeholders: Product, Engineering, InfoSec, Risk, Compliance, Finance, Operations, Customer Support, and external vendors/PSPs/schemes.
• Present analysis outcomes, solution options, and trade-offs to stakeholders and decision forums (steerco, design authority).

Minimum Requirements

• Education: Diploma (NQF 6 or equivalent) in Information Systems, Business Analysis, IT, or related.
• Experience: 5+ years Business Analysis experience, with 3+ years specifically in Payments/Merchant Acquiring.
• Platforms: Hands-on exposure to PowerCARD (HPS)—configuration, workflows, or integration (must-have).
• Standards/Protocols: Working knowledge of ISO8583, ISO20022, card scheme rules, PCI-DSS, 3DS, tokenization.
• Documents & Tools: Proficient in BRD/FRD, User Stories, Use Cases, BPMN, Wireframes, Data Models, Confluence/Jira, Visio/Draw.io, SQL (basic).
• Methodologies: Agile (Scrum/Kanban) and familiarity with SDLC/DevOps practices.
• Communication: Strong facilitation, requirements negotiation, and stakeholder management skills.

End Date: February 17, 2026