Available Positions at FNB South Africa

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: February 13, 2026

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

You will be an ideal candidate if you possess the following:

• NQF5  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: February 14, 2026

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Job Description

• To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)

Role Purpose:

• We're on the lookout for a talented Data Engineer to join our team and revolutionize how we design and build data platforms in line with the bank's data journey.
• As a Data Engineer in the Life Insurance division, you'll find yourself at the forefront of data transformations, playing a crucial role in enhancing our data capabilities to better serve our clients and stakeholders.
• Your insights will shape our decision-making process, drive growth, and propel us ahead of the competition. The data and opportunities in our Life Insurance sector are yours to champion.

Are you someone who is:

• Passionate about leveraging data to drive innovation in the life insurance industry.
• Thrive in a dynamic, collaborative work environment.
• Ready to significantly grow your career and skills in a multi-disciplinary team setting.

​​​​​​​What You'll Do:

• Design and build robust ETL pipelines using Ab Initio and Teradata to ensure efficient data processing and integration.
• Develop data products that enhance operational processes and provide valuable insights for business decisions.
• Spearhead data projects that drive insights and business value, focusing on improving customer experiences and operational efficiency.

​​​​​​​What We Are Looking For:

• Qualifications: A relevant Degree in Information Technology, Computer Science, Data Sciences, Statistics, or Engineering.
• Experience: A minimum of 4 - 6 years of relevant experience in Data Engineering and Analytics with a proven ability to develop and implement data solutions.
• Strong proficiency in ETL tools, particularly Ab Initio, and experience with Teradata for data warehousing.
• Proficient in programming languages and technologies such as SQL, Python, PySpark, and Scala.
• Familiarity with data orchestration tools like Control-M and experience with data visualization tools is a plus.
• Strong analytical skills with problem-solving techniques and meticulous attention to detail.
• Relevant experience and/or a keen interest in exploring artificial intelligence and machine learning techniques to enhance data processing and insights.
• A knack for translating complex data into actionable business recommendations.
• A passion for innovation and a desire to drive positive change in the life insurance industry.

End Date: February 14, 2026

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer account base to expand overall client engagement
• Identify and maximise cross‑sell opportunities to strengthen customer relationships
• Track, control, and influence sales activities to achieve predetermined sales targets
• Track, control, and influence service activities to improve service efficiencies
• Provide efficient administration through careful planning, accurate reporting, and timely information updates
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
• Produce accurate and reliable sales and service statistics for management and decision‑making
• Comply with governance, legislative, and audit requirements
• Uphold FNB’s Golden Rules processes and procedures consistently
• Take accountability for self‑development and continuously grow personal capability

Qualifications & Work Experience

Qualifications (Preferred)

Work Experience

You will be an ideal candidate if you possess the following:

• NQF Level 5 Certificate (A qualification in Banking, Business Administration, Customer Service, or related fields is advantageous.)
• 1–3 years of Client Experience and Value Management experience in customer‑facing environments, service delivery, or client support within financial services is beneficial
• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

End Date: February 13, 2026

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Are you someone who can:

• Research new technology being used in the financial sector
• Develop prototype systems on which to test and prove the new technology
• Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
• Maintain and share a knowledge base of financial technology, trends and news for the group
• Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
• Participate with the broader community in the development of a blockchain platform for financial systems

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• BSc Eng, BSc Informatics degree or any other related qualification
• 3+ years’ solid experience in Java 8 or latest version
• SOAP and Restful Services
• BPMN experience(Camunda)
• Docker and container orchestration tools like Kubernetes or Openshift
• Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
• SQL and Relational database experience
• Agile Development Methodology
• Kakfa exposure
• Domain Driven Design
• DevOps experience beneficial

End Date: February 14, 2026

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Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF5  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: February 12, 2026 

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Are you someone who can:

• Conduct tele interviews or tele-underwriting.
• Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
• Ensure placement of cases according to reinsurance treaty and internal guidelines.
• Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
• Ensure resolution of underwriting enquiries and high priority cases.
• Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
• Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
• Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.
• Ensure adherence to organizational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks to the company are mitigated, identified, and escalated where necessary.
• Maintain a broad product knowledge to respond to customer queries effectively and accurately.
• Stay abreast on industry regulations, trends and best practices in underwriting.
• Approve and countersign cases above the acceptance limits of the underwriter.
• Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
• Actively anticipate and identify opportunities for improvements to our processes and procedures.
• Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
• Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.
• Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.

You will be an ideal candidate if you have:

• Grade 12- NQF Level 4
• Relevant undergraduate degree
• Fit and Proper requirements for long term Insurance
• 5 Plus years of proven experience as an Underwriter in the life insurance industry
• A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk
• Knowledge of insurance products, regulations and underwriting guidelines and current practices
• Experience in working with underwriting systems and tools
• Be competent in interpretation of doctor’s reports, medical results and risks link to abnormalities of these
• Assessment of medical, financial and occupational underwriting risk of an organization
• Proven experience as an underwriter in life insurance industry

End Date: February 21, 2026

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Job Purpose:

• As a liaison Underwriter, you will serve as an important interface between the underwriting team and Financial Advisors, ensuring that underwriting decisions are technically sound and commercially aligned. You’ll assess complex life insurance applications and deliver clear empathetic communication to advisors navigating client needs.
• This role demands a blend of medical underwriting acumen, market awareness and relationship management. This isn’t just underwriting; it’s about translating risk into opportunity.

Are you someone who can:

• Underwrite life, disability, and critical illness within authority limits.
• Deliver nuanced client specific underwriting decisions that reflect both risk appetite and commercial viability.
• Educate and empower financial advisors and brokers with underwriting insights that help them position products more effectively
• Capture market sentiment and advisor feedback to inform underwriting practices and guidelines
• Craft compelling underwriting rationales that support sales conversations and build trust
• Ensure decisions align with regulatory standards and company policies
• Work closely with R&D team and other departments to optimize underwriting processes
• Champion speed and fairness in all case decisions

You will be an ideal candidate if you have:

• Grade 12 (NQF Level 4),
• Relevant Degree will be advantageous

Experience: 

• Minimal of 10 years life insurance underwriting experience
• A higher / advanced level of product knowledge regarding Lump Sum Disability, Critical Illness, Income Protection, Business Cover, Group Risk, and the assessment and underwriting thereof.
• Assessment of medical, financial, avocation & occupational UW risks
• Business acumen and client centric thinking
• Adaptability and resilience in a fast-paced market
• Innovation and forward-thinking underwriting approach

End Date: February 21, 2026 

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Are you someone who can:

• Identify opportunities and deliver on agreed sales targets to grow portfolio with deal size of R50mil+ and budget of R500m+ or with segmentation of highly complex clients
• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialization
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

You will be an ideal candidate if you:

• FAIS Compliant (RE5)
• Relevant Business Degree (Accounting, Commerce, Finance or related)
• Preferred Qualification - Relevant Post Grad Degree
• 1 to 3 years relevant experience in a Relationship Banker role (portfolio)
• Good understanding of the respective product and ability to structure deals within that environment (e.g. commercial property or wealth and investment, etc.)
• Understanding of the Bank’s credit policies and lending criteria
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: February 15, 2026 

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Job Description

To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: February 17, 2026

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Job Description

• To support Human Capital process implementation and administrative requirements.
• Ensure the execution of Human Capital requirements as per agreed processes and procedures.
• Screen applications, conduct preliminary interviews, and coordinate interview schedules.
• Facilitate the onboarding process for new hires, including orientation sessions and training schedules.
• Serve as a point of contact for employee inquiries regarding policies, benefits, and procedures.
• Maintain employee records, Human Capital databases, and Human Capital information systems.
• Assist with payroll processing and benefits administration.
• Utilise the available tools and technologies to deliver high-impact support to the business across the partnering value chain.
• Assist Human Capital Business Partner with the implementation of practice, initiatives and project implementation.

End Date: February 13, 2026

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• The Product Growth Manager for eBucks Rewards Capability owns growth strategy and execution for the rewards capabilities. You will translate customer and business needs into measurable growth outcomes by optimizing rewards mechanics, journeys, and economics while ensuring scalable capability, compliance, and operational readiness.

Are you someone who can:

• Define and own the Rewards Capability growth roadmap aligned to business goals (revenue, retention, engagement, cross-sell).
• Identify potential partnership opportunities and either work with internal players to capitalise on existing external relationships and where relevant, establish relationships with external organisations, including other businesses, startups, industry associations, and government agencies.
• Set growth targets, conducting market research and analysis, and identify new business opportunities.
• Proactively seek new business opportunities and explore avenues for revenue growth.
• Identify and pursue potential clients, customers, or target markets, and develop strategies to acquire and retain them.
• Conduct market research and analyse the data to identify trends, competitive landscapes, etc.
• Monitor industry developments, analysing customer needs and preferences, and stay updated on market dynamics.
• Collaborate with internal teams, such as sales, marketing, product, and legal, to align growth strategies and ensure effective execution.
• Collaborate with Groupwide stakeholders for product development
• Coordinate efforts, share insights and feedback and foster a collaborative work environment.
• Identify innovative ideas and approaches to drive growth and expand the company's offerings.
• Explore new markets, evaluate new business models, or pursue product/service diversification.

You will be an ideal candidate if you have:

• Experience in product management, growth, loyalty
• Fintech or financial services experience advantageous
• Excellent communication, leadership, and stakeholder‑management capabilities.
• Strong interpersonal and analytical skills.
• Innovative growth mindset.

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Are you someone who can:

• Provide tailored financial advice that addresses clients’ risk and investment planning needs.
• Primarily to focus on FNB Life Customized and/or Dynamic Life aligned with each client’s unique financial goals and circumstances.
• Recommend FNB Life and FNB Invest products that align with the client’s financial requirements.
• Assess clients’ financial status, including income, expenses, assets, and liabilities.
• Develop personalized financial plans to meet short-term and long-term goals.

Client Engagement

• Build and maintain strong relationships with clients through regular communication.
• Educate clients on FNB financial products and services.
• Adjust financial plans based on life changes.

Regulatory Compliance

• Ensure all financial advice complies with FAIS regulations and legislation.
• Stay updated on changes in financial laws and industry standards.
• Maintain ethical standards and fiduciary responsibility.

Sales and Business Development

• Identify and pursue new client opportunities.
• Promote financial products and services offered by FNB Life.
• Meet sales targets and contribute to the FirstRand Group revenue growth.

Reporting and Documentation

• Maintain accurate records of client interactions and financial proposals.

You will be an ideal candidate if you:

• FAIS accredited NQF Level 6 or higher
• Minimum 3 years industry experience
• Required FAIS Subcategories for insure and invest 
• Fit and Proper – not under supervision

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have: 

• 3 Years Experience in a similar role
• Mandated and non-supervised for relevant subcategories as per pertaining to underwritten life cover and complex investments.
• Digitally Dexterous
• Client centricity
• Experience in cold calling and sourcing business through referrals.
• Strong financial planning acumen
• Good understanding of risk and invest products and replacement process.
• Good understanding and application of FAIS and Regulatory Framework.

End Date: February 17, 2026

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Are you someone who can:

• Develop and maintain strong relationships with clients, understanding their financial needs and providing tailored solutions.
• Collaborate with business units and product houses to ensure comprehensive service delivery.
• Manage end-to-end lending transactions.
• Provide expert analysis and support to secure new clients and further entrench existing ones.
• Achieve financial targets and assist with profit growth.

You will be an ideal candidate if you:

• Minimum qualification of NQF7.
• 3 to 5 years of experience in a similar environment.
• Strong knowledge of FNB products and services.

End Date: February 17, 2026

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Job Description

To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.

End Date: February 13, 2026

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Job Description

• To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools for the Segment/ Pillar/ Domain/ Functional area; designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and proritise data modelling within business area.

Key responsibilities

• Execute on data modelling standards, principles, frameworks and tools.
• Review and approve data model extensions to the Enterprise Data Model as members of the Data Modelling Design Authority Committee.
• Coordinate and prioritise the data modelling work within the Pillar.
• Represents Pillar at the Data Modelling Design Authority.
• Involved in the entire data modelling lifecycle i.e. Logical to Implemented Physical Model.
• Understand the reference and master data requirements and co-ordinate the use of surrogate keys and enterprise code values when building out data products with relevant stakeholders.
• Provide input into key metrics related to measuring the progress with respect to data modelling.
• Ensure the logical models for data entities across Segment/ Pillar/ Domain/ Functional area (e.g., Customer, Channel, Product, etc.) are appropriately implemented.
• Optimise and update logical and physical data models to support new and existing projects for Segment/ Pillar/ Domain/ Functional area.
• Ensure that the source to target mapping is done in accordance with the requirement.
• Maintain all extract, transform, load (ETL) and business rules within the data model.
• Maintain all model related metadata.
• Recommend opportunities for reuse of data models in new environments.
• Work with data transformation teams to ensure that the model design and development is properly communicated.
• Review modifications to existing data modeling software to improve efficiency and performance.
• Evaluate data models and physical databases for variances and discrepancies.
• Conduct data modelling training, awareness and support for Segment/ Pillar/ Domain/ Functional area.
• Engage with relevant stakeholders across the Segment/ Pillar/ Domain/ Functional area to socialise data modelling standards, frameworks and tools to be adopted.
• Provide coaching and mentoring to the data modelling community for the Segment/ Pillar/ Domain/ Functional area.
• Provide subject matter expertise and thought leadership in area of expertise.
• Manages risks in own area of responsibility.
• Ensure development and continuous value add improvement to operational processes.
• Compile reports that track progress and guide business to make informed decisions.
• Control expenditure and identify process improvements to contain and reduce costs.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

Qualifications and Experience

• Minimum qualification: A relevant bachelors degree in Computer Science, Informatics or similar related qualification
• Experience: 4 – 5 years relevant experience
• Data profiling experience
• Experience in Dimensional and Relational Modelling
• Proven experience in the standardisation of data models, improvement of data quality and metadata management
• A strong level of proficiency in Erwin is essential 
• Ab Initio Meta Data Management Tool or other Meta Data Management Tool experience required
• Relevant corporate experience, including relational database experience will be beneficial
• DAMA Data Modelling and Design Specialist Certification preferred

End Date: February 17, 2026 

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Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

End Date: February 13, 2026 

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Job Description

• The Industry Business Analyst (IBA) will partner with business, product, and technology teams to define, refine, and deliver merchant and acquiring solutions across the payments value chain.
• This role focuses on Merchant Acquiring, Card Issuing (as relevant), Payment Switching, and PowerCARD ecosystems—covering onboarding, transaction processing, settlement, reconciliation, chargebacks, and scheme compliance.

Key Responsibilities

Business Analysis & Requirements

• Lead end-to-end requirements elicitation (workshops, interviews, observation) for merchant and payment initiatives.
• Produce high-quality BRDs, FRDs, user stories, acceptance criteria, and traceability matrices.
• Translate merchant/partner needs into scalable functional and non-functional requirements (security, availability, performance, compliance).
• Perform gap analysis between current-state and target-state, especially across PowerCARD modules and payment rails.
• Define and maintain data dictionaries, interface specifications, and API/ISO8583/ISO20022 message mappings where applicable.

Payments Domain & PowerCARD

• Configure or specify changes across PowerCARD components (e.g., Acquiring, Issuing, Back-Office, Authorization, Clearing & Settlement, Dispute/Chargeback, Merchant Management).
• Support scheme compliance (Visa/Mastercard), PCI-DSS considerations, tokenization, 3DS, SCA/Strong Customer Authentication (as applicable).
• Work with gateway/switch teams on POS/ePOS, eCommerce, QR, Tap-on-Phone, SoftPOS, and alternative payments (wallets, EFT, A2A, etc.).
• Partner with finance/ops on reconciliation, settlement, merchant billing/fees, and chargeback workflows.

Process & Delivery

• Map and optimize E2E business processes (BPMN level 2 detail), including exception paths.
• Collaborate with Product Owners and Engineers to refine backlog, prioritize features, and decompose epics.
• Support SIT/UAT: test planning, test cases, data prep, defect triage, sign-off criteria.
• Contribute to change management, training content, operating procedures (SOPs), and post-implementation reviews.

Stakeholder Management

• Manage cross-functional stakeholders: Product, Engineering, InfoSec, Risk, Compliance, Finance, Operations, Customer Support, and external vendors/PSPs/schemes.
• Present analysis outcomes, solution options, and trade-offs to stakeholders and decision forums (steerco, design authority).

Minimum Requirements

• Education: Diploma (NQF 6 or equivalent) in Information Systems, Business Analysis, IT, or related.
• Experience: 5+ years Business Analysis experience, with 3+ years specifically in Payments/Merchant Acquiring.
• Platforms: Hands-on exposure to PowerCARD (HPS)—configuration, workflows, or integration (must-have).
• Standards/Protocols: Working knowledge of ISO8583, ISO20022, card scheme rules, PCI-DSS, 3DS, tokenization.
• Documents & Tools: Proficient in BRD/FRD, User Stories, Use Cases, BPMN, Wireframes, Data Models, Confluence/Jira, Visio/Draw.io, SQL (basic).
• Methodologies: Agile (Scrum/Kanban) and familiarity with SDLC/DevOps practices.
• Communication: Strong facilitation, requirements negotiation, and stakeholder management skills.

End Date: February 17, 2026

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Are you someone who can:

• Devise and implement IT innovations or methodologies that achieve efficiencies and reduce cost based on time, risk and process.
• Reduce cost by identifying inappropriate technologies for the organisation.
• Provide guidance in architecting solutions that yield the highest return on investments.
• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements. Collaborate with and transfer knowledge with internal and external teams.
• Provide functional expertise to troubleshoot highly complex problems, or present/market new technology or solutions for business.
• Establish architectural standards and frameworks and assess functional and process risks on projects by collaborating with other architects to translate the customer’s requirements.
• Identify, justify and design a specific solution that meets business requirements.
• Provide guidance to operations teams and other architects on the design, development, and testing of a new solution, and work with assigned project teams to ensure a smooth implementation of changes to existing systems.
• Implement all technical support request escalated and ensure effective resolution within the Service Level Agreement.
• Create, maintain and oversee test environments with appropriate data to support unit testing from end to end to ensure testing yields an acceptable level of performance for the changes being delivered and the application is not adversely affected.
• Analyze, estimate and execute all approved development and configuration items through delivery of the best technical solutions to deliver the required functionality.
• Provide input and assist business to achieve efficiencies through optimized processes.
• Assess process and business risks relating to systems to ensure minimal risk to the organisation.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements for IT Solutions.
• Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives and best practice IT solutions.
• Determine the estimated resources and timelines required to deliver the required functionality.
• Review proposed solutions and provides quality assurance on IT solutions. Provides expertise and guidance on the best method to ensure quality and cost effectiveness.
• Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice.
• Supervises the work of other developers.
• Provides technical assistance to other developers and Information Technology (IT) team members.

You will be an ideal candidate if you have:

• Bachelor’s degree in computer science, Information Technology, Software Engineering or a related technical field.
• Minimum 5 to 10 years hands on IT experience.
• Proven experience in software or systems architecture is often required.
• AWS Certified Solutions Architect and Microsoft Azure Architect certifications or related fields is an advantage.

End Date: February 16, 2026

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: February 18, 2026