Business Analyst II at Capitec Bank

About the role:

• We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the comprehensive analysis, design, and implementation of Salesforce features, ensuring that solutions are scalable, user-friendly, and aligned with our business objectives

Key Responsibilities

• Serve as a subject matter expert on Salesforce capabilities, configurations, and best practices.
• Act as the main point of contact for business stakeholders to gather and analyse business requirements.
• Translate business requirements into clear and detailed user stories and acceptance crietria to guide development efforts.
• Partner with Technical teams (e.g. Solution Analysts, Developers and Solution Architects) to design and deliver solutions that are technically sound and meet user expectations.
• Evaluate business benefits of proposed solutions, including cost savings, efficiency improvements, and enhanced user satisfaction.
• Determine and manage estimated timelines for project delivery, ensuring timely completion of milestones.
• Collaborate with Product Manager and Delivery Lead to prioritise backlogs and plan sprints/releases.
• Drive UAT (User Acceptance Testing) planning, coordination, and defect resolution.
• Drive Change Management planning, coordination and execution.
• Provide ongoing support and continuous improvement recommendations for implemented features.

Knowledge and Experience

• 5-7 years working experience as a BA in a wide variety of situations, contexts and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge
• 2+ years working as a Salesforce Business Analyst/Solution Analyst
• Strong understanding of Salesforce Financial Services Cloud
• Must be capable in using a variety of techniques and completing business analysis tasks independently.
• Internal: Completion of BA School of Learning Level 4
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Education (Minimum)

• A relevant tertiary qualification in Business Analysis

Skills

• Analytical Skills
• Problem solving skills
• Communications Skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Planning, organising and coordination skills