Business Analyst at SITA SOC (Ltd)

Purpose of the job:

• To help the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. (review, assessment, and development of business processes).

Key Responsibilty Areas:

• Consults with clients (Govt Departments) management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access to improve interoperability of government systems and quality of services and deliverables.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery.
• Create business requirements analysis and design work packages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government.
• Managing the lifecycle of the requirements management.
• Model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Develop Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government.
• Manage client’s expectations to ensure that IT solutions meet client needs and Model Business Solution specification in accordance with ICT standards.
• Participate in packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government.
• Keep abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity.

Qualifications and Experience:

• Minimum: 3-Year National Diploma / Degree in Computer Science, Information Systems or related IT field / NQF level 6.
• Experience: 3-5 Years’ experience in business analysis, business process management and business process engineering/reengineering. Including experience in requirements management, business modelling, and business architecture. Certification in business analysis will be an added advantage.

Deadline:10th June,2026