Business Analyst: Supply Chain Systems at Hire Resolve

Job Description

• A leading South African value retailer selling affordable fashion and essentials for the whole family (men, women, kids, babies) and homeware is seeking a Business Analyst to join their team in Cape Town.

Responsibilities:

• Requirements & Analysis: Assess, define, and translate business change requests into functional solutions that align with strategic frameworks.
• Process Engineering: Partner with Supply Chain Process Engineers to ensure Pick and Pack solutions integrate seamlessly with warehouse operations and layouts.
• Solution Delivery: Manage the full lifecycle of change requests, from initial elicitation to commercial implementation.
• System Support: Provide high-level support to internal users, managing incident resolution and maintaining detailed technical documentation.
• Knowledge Transfer: Facilitate workshops and training sessions to empower "Super Users" and enhance system literacy across the business.
• Testing & QA: Coordinate and execute UAT and quality assurance for various platforms, including Web, PIM, and the Pick & Pack app.

Minimum Requirements:

• Essential: Degree or Diploma in Information Systems, Business Analysis, Supply Chain/Logistics Management, or equivalent.
• Preferred: Bachelor’s Degree in IT; IIBA or Project Management professional affiliation.
• Minimum 5 years as a Business Analyst, with at least 2 years in Retail, Finance, or Consulting.
• Technical Experience: Proven track record in system analysis, business process mapping, and integration diagrams.
• Support & QA: Experience in incident management, setting up test scenarios, and executing UAT.
• Implementation: Hands-on experience mapping integration between new software packages and legacy internal systems.
• Advantageous: Experience in Online Commerce and Change Management.
• Methodologies: Strong understanding of BABOK (Business Analysis) and PMBOK (Project Management).
• Technical Proficiency: Advanced MS Office (Word, Excel, PowerPoint) and proficiency in MS Visio for process mapping.
• Business Intelligence: Expertise in functional requirement elicitation, JAD session facilitation, and commercial solution evaluation.
• Retail Acumen: Deep understanding of retail systems, supply chain integration, and online commerce environments.
• Communication: Ability to present complex technical solutions clearly to both developers and business executives.