Business Development Manager at Bridgestone South Africa (Pty) Ltd

Increasing quality and sales effectiveness, customer satisfaction and business efficiency through leadership and solid business planning by using retail franchise expertise.

The workplace for the role is remote and from time to time at the Bridgestone Head Office – Vorna Valley, Midrand.

Main responsibilities

• Support the FA/Property Manager in managing the FA renewal process.
• Look for ways to reduce investment required to open a retail store through innovation, operational skills and knowledge.
• Attend annual South African Council of Shopping Centres Congress with FA/Property Manager
• Manage Supa Quick Head Office operating budget ( planning of remodel requirements and revenue recognition )
• POS System management and implementation . Leader migration process to digital transformation
• Consult with cross functional teams regarding the Centralized Billing Process.
• Manage details of Intranet, Supa-Library, FMS and paperwork into internal systems and ensure accuracy.
• Manage Preferred Supplier List and Rebates
• Report monthly on franchisees purchasing power in support of the Preferred Suppliers.
• Develop and implement compliance model with incentive scheme to ensure franchisee participation and increase buying power.
• Monitor and analyse participation from all franchisees and report on these findings to Management.
• Initiate Marketing / Promotion campaigns with all Preferred Suppliers
• Participating in product training and awareness and report monthly on training initiatives.
• Identify, develop and implement training and development programs/initiatives, in conjunction with BSAF, for the channels within the Supa Quick structures to meet its strategic goals and objectives.
• Conduct skills and development audits to ascertain gaps in Supa Quick business model.
• Liaise with BSAF Training Department and suppliers to provide training solutions to close identified gaps.
• Source supplier subject matter expertise (SME) for the funding and development of training interventions, and courseware according to the supplier’s unique skills and techniques.
• Accept responsibility for the maintenance of learner’s management systems (LMS) and data bases, and planning logistics as they pertain to training and development
• Maintain BSAF global standards for the development and delivery of training.
• Coordinate ongoing training activities with all Preferred Suppliers.

Key Executive Attributes Required

• At least 5-10 years senior management position exposure with franchise background.
• Experience in an entrepreneurial environment / structure will be a distinct advantage.
• Must be able to demonstrate experience in working collaboratively with functional managers and the business leader to develop business plans
• Must have a good understanding of audit and risk assessment processes and principles
• Must understand how to formulate and execute business strategies
• Must have demonstrated an ability to establish robust systems and controls and build a strong performing team
• A track record of success in continuing the existing growth and momentum of a businesses to over achievement and building the next growth phase
• Management skills with key suppliers to negotiate deals for Franchisee network
• Operate as a senior, trusted management figure displaying good judgement and absolute integrity to inspire trust and confidence.
• An energetic leader with an entrepreneurial flair and a pro-active "can-do" attitude

Bridgestone BEHAVIORS

Qualified candidates for this important position will therefore need to demonstrate the following:

• Agility – to work in a matrix and complex environment where change happens at a rapid pace
• Courage – to share ideas, think out of the box
• Ownership – to see the bigger picture and take ownership by thinking and acting beyond the role

Bridgestone LEADERSHIP ESSENCE

Qualified candidates for this important position will therefore need to demonstrate the following:

• Establishes strategic direction and effectively communicates the vision: Communicates a clear and inspiring vision for the business; drives competitive and innovative strategies and is able to generate alignment against the strategic direction
• Demonstrates business acumen to achieve results through others: Understands, educates and applies the fundamental business concepts by which a company operates in order to deliver results and create a climate that fosters personal commitment to excellence
• Promotes and enhances company culture: Champions the organization’s shared values and beliefs
• Effectively manages across cultures: Achieves effective collaboration, alignment, and communication across multiple dimensions of cultural diversity
• BOSS focused - serves the customers having the end users in mind: Makes BOSS (end users) and their needs a primary focus of one’s actions; develops and sustains productive relationships with BOSS; leverages BOSS intimacy in the development of new products, services and competitive advantage
• Demonstrates self-awareness and emotional intelligence: Recognizes one’s personal strengths, weaknesses, opportunities, and limits. Understands emotions and their effects
• Intellectually curious in support of learning agility: Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application
• Embraces and leads change and innovation: Encourages different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the organization
• Identifies and develops organizational talent: Attracts high calibre diverse talent , leads and guides others to accomplish organizational goals and objectives through on-going development and collaboration

Required Capabilities

• Very good knowledge of Franchise best practices and toolkit;
• Good understanding of Operations, sales and services in POS
• Ability to establish strategic direction and effectively communicates the vision
• Business acumen to achieve results through others
• Ability to promote and enhances company culture
• Ability to effectively manages across cultures
• Boss focus - ability to serve the customers having the end user in mind
• High level of self-awareness and emotional intelligence
• Intellectual curiosity in support of learning agility
• Ability to embraces and leads change and innovation
• Experiences in identification and development organizational talent
• Practical approach and abilities
• Good communication and presentation skills
• Fluent in English
• Able to travel extensively

Fundamental Competencies

• Confidentiality
• Impartiality
• Integrity
• Trustworthiness
• Courage
• Teamwork