Business Development Rep at Sage

Job Description 

Be the first-line contact with prospects and deliver an independent, professional and informative experience. The purpose is to match customer needs with a suitable product from the stable of Sage products, and to create high quality qualified leads for Sales teams. This will translate into sales to help the business grow and thrive.

Key Responsibilities Key Accountabilities

• Demonstrate a customer centric approach to identifying customer needs and requirements with a phone call first approach.
• Monitor distribute and control inbound leads from all lead sources.
• Qualify leads based on the best practice processes before handing over to Sales
• Allocate and distribute qualified leads across the Small and Medium segment Sales teams for Sage Africa Middle East
• Assure impartial and accurate allocation of qualified leads to the relevant Sales Representatives.
• Enter information and maintain records on Salesforce and local CRM systems to ensure accuracy and completeness.
• Utilise the tools and technology available to support the qualification process.
• Maintain and exceed the required conversion rate of Leads to Qualified Opportunities while maintaining quality of opportunities.
• Address sales consultant queries as required
• Develop positive internal working relationships within the Organisation

Skills, Know-how And Experience

• Experience with outbound calling and responding to inbound calls predominantly in English.
• Exceptional communication skills combined with professional email and telephone etiquette
• Experience using CRM plus an affinity for systems and technology
• Ability to multi-task, prioritise, and manage time effectively
• Must be target and results driven and thrive in a fast-paced dynamic high cadence environment.
• Ability to work alone and must be a team player.
• Problem solving ability
• Sales, Inside Sales or Sales Development in multinational organisations will be an advantageous.

Technical / Professional Qualifications

• Marketing /Sales Tertiary qualification will be advantageous
• MS office suite – critical
• Experience in Salesforce advantageous

Key Performance Indicators

• Professional and consistent management of all inbound leads ensuring a seamless customer experience underpinned by the customer needs, through a product agnostic qualification process.
• Deliver high quality, data rich, opportunities into the sales organisation, following the defined allocation process aligned to specific segments, supporting revenue growth.
• Consistent utilisation of systems and tools, ensuring data is managed accurately.