Business Development Representative at Hugo Tech

Role Overview

• As a Business Development Representative, you will own new business growth by identifying, engaging, and closing opportunities with US-based companies. This is an individual contributor role focused on building pipeline, converting opportunities into revenue, and representing the company externally with credibility and consistency.
• You will work closely with Sales, Marketing, and Revenue leadership to refine our go-to-market approach, bring new logos into the business, and help position our services effectively in a competitive B2B services landscape.

Key Responsibilities
New Business Development

• Identify and pursue new business opportunities through outbound prospecting, market research, and relationship-driven engagement
• Build and manage a healthy pipeline of qualified opportunities aligned with our ideal customer profile

Sales Execution

• Own the sales process end-to-end: lead qualification, discovery, proposals, negotiation, and deal closure
• Engage prospects across multiple channels (email, LinkedIn, calls, and events) with a consultative, value-led approach

Market & Customer Insight

• Develop a strong understanding of customer challenges in areas such as data annotation, AI/ML operations, Trust & Safety, and customer experience workflows
• Translate prospect pain points into clear, relevant solutions aligned with our offerings

Cross-Functional Collaboration

• Partner with Marketing on campaigns, messaging, and outbound initiatives that drive pipeline
• Share structured feedback from the market to improve positioning, targeting, and sales materials

External Representation

• Represent the company at industry events, conferences, and community forums
• Build personal credibility as a knowledgeable, trusted seller who adds value in every interaction

What Success Looks Like

• Consistent creation of qualified pipeline with US-based customers
• Strong close rates driven by effective discovery and value-based selling
• Reliable use of CRM and comfort working with activity metrics, pipeline, and forecasts
• Trusted collaboration with Marketing and Revenue teams
• A growing network and reputation within relevant buyer communities

Qualifications & Experience
Core Skills

• Excellent communication, presentation, and negotiation skills
• Proven ability to sell to US-based businesses in English
• Strong prioritization skills and ability to manage multiple deals simultaneously
• Data- and accountability-driven mindset; comfortable working with numbers and reporting
• Curiosity and willingness to adopt new tools, including GenAI-enabled workflows

Experience

• 5+ years of experience in B2B business development or sales roles
• Experience selling complex services or solutions; BPO, digital operations, or AI-related services is a strong plus
• Demonstrated success building trusted relationships with senior stakeholders and decision-makers
• Hands-on experience with tools such as HubSpot or Salesforce, Excel/Sheets, and presentation tools

Nice to Have

• Familiarity with the BPO or digital operations industry
• Exposure to AI, ML, Trust & Safety, or customer experience functions