Fresh Jobs at Hugo Tech

Role Overview

• As a Business Development Representative, you will own new business growth by identifying, engaging, and closing opportunities with US-based companies. This is an individual contributor role focused on building pipeline, converting opportunities into revenue, and representing the company externally with credibility and consistency.
• You will work closely with Sales, Marketing, and Revenue leadership to refine our go-to-market approach, bring new logos into the business, and help position our services effectively in a competitive B2B services landscape.

Key Responsibilities
New Business Development

• Identify and pursue new business opportunities through outbound prospecting, market research, and relationship-driven engagement
• Build and manage a healthy pipeline of qualified opportunities aligned with our ideal customer profile

Sales Execution

• Own the sales process end-to-end: lead qualification, discovery, proposals, negotiation, and deal closure
• Engage prospects across multiple channels (email, LinkedIn, calls, and events) with a consultative, value-led approach

Market & Customer Insight

• Develop a strong understanding of customer challenges in areas such as data annotation, AI/ML operations, Trust & Safety, and customer experience workflows
• Translate prospect pain points into clear, relevant solutions aligned with our offerings

Cross-Functional Collaboration

• Partner with Marketing on campaigns, messaging, and outbound initiatives that drive pipeline
• Share structured feedback from the market to improve positioning, targeting, and sales materials

External Representation

• Represent the company at industry events, conferences, and community forums
• Build personal credibility as a knowledgeable, trusted seller who adds value in every interaction

What Success Looks Like

• Consistent creation of qualified pipeline with US-based customers
• Strong close rates driven by effective discovery and value-based selling
• Reliable use of CRM and comfort working with activity metrics, pipeline, and forecasts
• Trusted collaboration with Marketing and Revenue teams
• A growing network and reputation within relevant buyer communities

Qualifications & Experience
Core Skills

• Excellent communication, presentation, and negotiation skills
• Proven ability to sell to US-based businesses in English
• Strong prioritization skills and ability to manage multiple deals simultaneously
• Data- and accountability-driven mindset; comfortable working with numbers and reporting
• Curiosity and willingness to adopt new tools, including GenAI-enabled workflows

Experience

• 5+ years of experience in B2B business development or sales roles
• Experience selling complex services or solutions; BPO, digital operations, or AI-related services is a strong plus
• Demonstrated success building trusted relationships with senior stakeholders and decision-makers
• Hands-on experience with tools such as HubSpot or Salesforce, Excel/Sheets, and presentation tools

Nice to Have

• Familiarity with the BPO or digital operations industry
• Exposure to AI, ML, Trust & Safety, or customer experience functions

go to method of application »

WHAT YOU WILL BE DOING

• As Senior Manager, Sales Operations, you will lead the structure, organization, and execution that powers Hugo’s mid market GTM engine. Reporting to the Head of Revenue Operations, you will oversee a small team of Sales Administrators and RevOps staff who execute critical sales motions including campaign execution, contact research, account prep, competitive intelligence gathering, sequencing builds, and outbound support.
• Your mandate is to bring clarity, order, and predictable execution to the revenue organization. You will build processes, strengthen systems, enforce standards, and ensure the sales team has the support they need to operate efficiently. You will manage incoming requests, translate them into structured workflows, and ensure your team delivers quality output on time.
• This role is ideal for someone who is deeply operational, people oriented, and thrives in a high velocity environment. You are part coach, part project manager, and part systems thinker.

Key Responsibilities

Team Leadership

• Build, coach, and lead a small team of Sales Administrators and Sales Ops contributors.
• Establish clear expectations, workflows, and quality standards for task execution.
• Create a culture of accountability, accuracy, and speed.

Process and Project Management

• Own and optimize the intake and prioritization process for all Sales Operations requests.
• Set up structured workflows for campaign builds, sequencing, contact acquisition, account enrichment, and competitive research.
• Ensure requests are completed with consistent quality and delivered on time.
• Develop documentation, SOPs, checklists, and templates that improve team efficiency.

Sales Technology Ownership

• Own and administer Hugo’s sales technology stack including HubSpot, Monday.com, and connected systems.
• Partner with internal teams to ensure clean data hygiene and accurate reporting.
• Identify opportunities to simplify workflows or automate manual steps.

Pipeline and Performance Insights

• Conduct recurring pipeline analysis to surface trends, gaps, and areas requiring focus.
• Deliver weekly reporting to Sales Leadership with clear insights and recommended actions.
• Monitor activity performance across outbound and inbound motions.

GTM Support

• Support campaigns and motions targeting mid market digital native and B2B organizations.
• Ensure the sales team has the research, tools, and operational support needed for effective outreach.
• Coordinate with Marketing Operations on lead flows, contact quality, and segmentation when relevant.

Cross Functional Collaboration

• Partner with the broader Revenue team to ensure alignment across campaigns and reporting.
• Work with RevOps leadership to improve the effectiveness of systems, dashboards, and process flows.

WHAT QUALIFICATIONS YOU WILL NEED

Competencies

• Strong people leader with a coaching mindset; able to develop early career talent into high performers.
• Organized operator with the ability to bring structure to ambiguous environments.
• Exceptional project management skills with strong follow through and attention to detail.
• Comfortable working with data, reporting, and pipeline analysis.
• Clear communicator who can translate complex requests into structured workflows.
• Technically confident with sales tools and systems including CRM and workflow platforms.
• Thrives in fast paced environments and enjoys solving operational challenges.

Experiences

• Experience managing a Sales Operations or Sales Administration function is a plus.
• Experience working in or supporting mid market B2B or digital native companies preferred.
• Familiarity with HubSpot, Monday.com, and modern sales tech tools.
• Experience in BPO, professional services, or tech enabled services is a plus but not required.
• Africa First talent strongly encouraged to apply.

go to method of application »

WHAT YOU’LL BE DOING

• The Solutions Architect will design and prototype technical solutions that improve CX delivery, reduce cost, and enable new revenue streams at Hugo. This role is responsible for translating business and operational needs into scalable, reliable, and commercially viable technical systems.
• This person will act as a bridge between operations, product, engineering, and clients.

Key Responsibilities:

• Design high-level system architectures for CX and AI-enabled solutions.
• Build rapid prototypes and proofs of concept to validate feasibility and business value.
• Lead technical solution design for new products and client pilots.
• Define system integrations across CRM, help desk, chat, workforce, and analytics platforms.
• Work with internal and external engineering teams to guide implementation.
• Make build vs buy vs partner recommendations based on cost, speed, and scalability.
• Produce clear technical documentation, diagrams, and solution specs.
• Support pre-sales and client conversations with technical input where needed.
• Ensure solutions are secure, scalable, and cost-aware.

Qualifications & Experience:

• 5–10 years of experience in engineering, solutions architecture, or technical product roles.
• Hands-on experience with at least one backend and one frontend language.
• Strong understanding of APIs, system integrations, and data architecture.
• Practical experience with SQL/NoSQL databases and performance considerations.
• Ability to explain technical concepts clearly to non-technical stakeholders.
• Strong ownership mindset and bias toward execution.

Nice to Have:

• Experience with LLMs, AI agents, or automation tools.
• Experience in BPO, CX platforms, or enterprise systems.
• Experience building customer-facing analytics or dashboards.