Business Engineer at Discovery Limited

Job Purpose

• The Business Engineer is responsible for analysing, designing, and optimising end‑to‑end business processes to improve efficiency, reduce operational costs, and enhance both client and staff experiences. The role works closely with business owners, subject‑matter experts, technology teams, and change stakeholders to deliver integrated, sustainable, and digitally enabled process solutions.

Key Responsibilities

• Design innovative, efficient processes that leverage digital technologies
• Conduct detailed process analysis, modelling, and optimisation
• Use best‑practice research to inform business and solution design
• Facilitate and participate in design‑driven workshops
• Document business processes and design artefacts
• Extract and translate business requirements into functional specifications
• Understand system integrations and adapt them into process design
• Continuously assess operational process efficiency and drive improvement initiatives
• Support project delivery in alignment with the SDLC methodology
• Align multiple stakeholders across business and technical teams
• Act as a bridge between business and technology
• Build strong working relationships and communicate clearly at all levels
• Act as a change agent during pilot and implementation phases
• Translate process designs into training material and business documentation
• Participate in skills transfer and capacity‑building activities
• Proactively identify and drive process and solution improvement opportunities

Work Experience

Required:

• Minimum of 5 years’ experience in business process analysis, process design, consulting, or a comparable operational role
• Proven track record of delivering analytical, strategic, and process optimisation initiatives
• Strong delivery capability in a hands‑on environment, with accountability for outcomes
• Retail banking experience, including exposure to client‑facing channels and operations

Preferred (Advantageous):

• Experience working on IT implementation projects or in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience
• Experience working within a digital banking environment

Qualifications

Required:

• Bachelor’s degree in business analysis, process design, engineering, or a related field

Preferred (Advantageous):

• Honours or Master’s degree
• Relevant additional professional qualifications (e.g. process accreditation, payments, agile, or tool‑based certifications)

Technical Skills and Knowledge

• Business analysis
• Business and process design
• Understanding of systems supporting banking processes
• Strong data analysis capabilities
• Experience using enterprise modelling tools (e.g. Enterprise Architect)
• Experience with Atlassian tools such as Jira and Confluence
• Understanding of banking risk management principles