Business Intelligence Manager - Houghton at SBV Services (Pty) Ltd.

Description

Set the Technology Strategy & Innovation for your area of responsibility.

• Partner with stakeholders to define business and systems requirements for new information technologies, with focus in the areas of BI, analytics, and data warehousing.
• Influence design of the Data Strategy through business and industry insights, research as well as global best practices
• Drive the efficient utilization of data resources across different business units and global locations (if applicable).
• Develop and implement business intelligence competency center (BICC), that includes annual reviews.
• Facilitate system feasibility studies, proof of concepts, pilot project, and testing on a continuous basis to improve services.
• Develop, implement, and maintain all key BI and data management policies and procedures, inclusive of BI/EDW architecture, data centers, standards, purchasing, monitoring, and service provision.
• Develop, plan and implement Business Intelligence (BI) framework, Data Extraction, Data Staging, Data Transformations, Analytical Processing (OLAP), and Data Mining

Lead Analysis and Planning Activities

• Define the short- and long-term plan for the corporate BI/analytics program to ensure effective delivery of information that meets current and future requirements.
• Strategic thinking and the ability to develop and execute plans based on priorities for the business.
• Analyze existing operations and make recommendations for the improvement and growth of the BI/EDW architecture to system owners.
• Conduct research and remain current with the latest data technologies and solutions in support of future data management procurement efforts.
• Implement best practices are for effective problem resolution for a high availability, 24/7, global environment.

Set the Design for your Area of Responsibility

• Influence design of reporting and analysis through industry best practices and ensuring alignment to the Technology and business strategy.
• Develop global maintenance schedules for BI and data warehousing systems (daily, weekly, monthly, annually).
• Examine, refine, and develop BI metrics.
• Facilitate and participate in Design Forums ensuring representation of BI, Technology and other stakeholder requirements.
• Business and design decisions are driven by optimized robust customer and operational performance data.
• Oversee the design, development and deployment all reports, dashboards, and information artifacts relating to Business Intelligence across the organization.

Lead Implementation and Execution Activities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of BI/EDW systems, including data architecture, data integration, high availability, security, and data privacy.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding information-based decision making.
• Implement actionable intelligence to operational and technology stakeholders to improve customer and colleague experiences, reduce demand and costs.
• Assist in the provisioning of end-user services, including user hotline and technical support services.
• Practice asset management for hardware, software, and equipment.
• Enforce compliance with change management practices conform to organization-wide standards.

Lead Risk & Quality Management

• Strive for quality development coding with zero defects. 
• Ensure data integrity is preserved through data accuracy, consistency, completeness and timeliness.
• Monitor and maintain compliance with audit requirements.
• Maintain documentation and auditing of models, projects, and processes.
• Adhere to legislative requirements and Group policies and procedures.
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.

People Management

• Establish, embed, and maintain business intelligence standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team.
• Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing.
• Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills.
• Continuously exploring ways of improving the team's toolkit and output and a proactive mindset
• Create an environment conducive to cross-functional skills transfer.
• Creates a conducive environment which translates into productivity and high morale within SBV delivering on key performance areas.
• Lead and manage the Talent Management Process within one’s department.
• Lead and manage the end-to-end performance management process of employees.
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
• Manage overtime / illegal overtime of one’s department through proper planning and staff rotation inclusive of driving the time and attendance system within one’s department.
• Draft and execute training plans in conjunction with the Training Academy
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
• Act as a change management architect in periods of change to ensure continuity.
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s department.

Drive the organization culture within one’s centre

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement.
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.

Provide leadership to employees within the organization, creating a winning culture and high morale.

• Act as a change management architect in periods of change to ensure continuity to operations.
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s centre/s.

Requirements

Minimum Requirements: Work Requirements

• 5 years of product or technology experience (advantageous)
• 4 years’ experience with design and implementation of product roadmaps
• 3 years cloud technology big data, etc
• Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.

Minimum Requirements: Education

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Latest ITIL and/or COBIT certification (advantageous)