Roles at SBV Services (Pty) Ltd.

Description

Support Technology Strategy & Innovation

• Accountable for the development and implementation of a Technical Implementation strategy and tactical plans aligned with the corporate strategy and goals.
• Lead the development, planning and implementation of a functional Technology Development Strategy aligned to the Technology strategy and Roadmap.
• Outline Development projects identified, budgets, and plans according to market, industry, and business trends.
• Deliver a roadmap aligned with set budgets, resourcing requirements, market, industry, and business trends.
• Examine market trends and leading market best practices in automation and digitisation and to drive ICT transformation.
• Submit forward-looking solutions to unmet and unrealised business needs, positioning SBV as innovative and a trailblazer in the industry.
• Understand and review business processes to improve core development activities, from design to release.
• Deliver innovation with new ideas and technology, keeping up with the latest methodologies for software development and looking into software that is AI and machine learning enabled to improve the quality of coding and reduce testing and debugging times.

Planning & Organisation

• Plan and manage all services and functionality related to systems development in the context of projects and operations.
• Monitor ongoing Technology Development strategies to ensure SBV delivers quality and excellence through robust testing and balanced policies appropriate to the project scope.
• Develop processes, team structures, and capabilities for technology implementation, such as managing change, agile software development, and rapid deployment.

Execute Analysis and Design Activities

• Analyse existing and historical systems, identify gaps, and propose changes to adapt to the new design, considering database structures, code structures, and code repositories.
• Support project teams with technical documentation and plans, including detailed work breakdown structures.
• In accordance with the SBV Technology Development strategy, review proposed software improvements and upgrades.
• Effectively manage project timelines, including the scope and budget constraints, and perform forecasting where necessary.
• Establish, manage, and define development standards for robust, flexible, and stable solutions.
• Work with cross-functional resources to develop and approve high-level delivery plans based on objectives for various software development projects.

Technical implementation within own area

• Develop database schemas with integrity and scalability and optimise the performance and security of data access layers.
• Accountable for the design, development, release management and improvement of SBV's technology products.
• Enable and support improvement and development projects.
• Support technology and methodology decisions throughout the team, including reusable code base development, versions of software tools, best practices, source control, and deployment.
• Develop future-proof, reusable, shared core code libraries that can be applied to artificial intelligence and machine learning and drive further efficiency throughout the team.
• Establish a tactical plan that the team can follow collaboratively and improve products, processes, and knowledge sharing in SBV.
• Designing prototypes and presenting them for approval to the business.
• Establish and implement custom code base platform definitions and implementations using the software development life cycle (SDLC).
• Strategically decide whether SBV can inherit or support existing or legacy code bases and how SBV will manage the increasing demand for software support.
• Manage the release of software upgrades, enhancements, and fixes on a targeted schedule for SBV's clients.
• Provide support and assistance to the team so that projects, enhancements, and support are executed smoothly.
• Design, evaluate, and monitor the deployment of all technical, web, and mobile services according to approved strategic plans and timelines.
• Develop, maintain, and update documents such as program specifications, impact analyses, functional designs, technical specifications, system specifications, and entity relationship models.

Quality Management  

• Manage the implementation and compliance with the relevant methodology based on company strategy and best practices.
• Managing and resolving critical support issues as quickly as possible by putting in place the correct process and escalation.
• Conduct independent code reviews of all development work and report on the results.
• Responsible for presenting designs and prototypes for business approval.
• Approve functional and technical specifications and test cases based on sound governance principles and SBV strategic objectives.
• Responsible for maintaining the quality and uptime of the production systems.
• Manages the quality and technical approach taken by team members, ensuring that code is developed in accordance with quality and coding conventions and assures on-time and on-budget delivery of projects.
• Define quality criteria and testing methodologies/approaches based on best practices for all software and applications and look at ways to introduce or improve the use of artificial intelligence in developing test scenarios so that bugs can be detected, and data can be generated for functional and exploratory testing.
• Maintain the integrity and structure of the code, and drive efficiencies by adopting automated testing approaches based on AI models.

Risk Management

• Manage and coordinate the application of software security principles during the development, integration and testing of a program or project.
• Keep up to date with the latest data protection and security threats within one's area of expertise, working with the Head of Information Security to safeguard SBV systems and applications.
• Analyse the risks and threats associated with applications and systems and determine the appropriate action to control and/or minimise those risks or threats.
• Maintain clean audit results by conducting monthly self-assessments based on defined internal controls, anticipating and documenting risks, and reporting on gaps and mitigation activities.
• Maintain compliance with POPI Act requirements and data management privacy regulations.
• Establish a common understanding of the interventions to resolve audit issues by presenting at different customer forums how the application performs.

Reporting

• Submit weekly and monthly management and status report on the application's performance in accordance with selected Business Unit metrics and requirements.
• Develop business cases that outline alternative solutions to existing applications and assist the business in making the right choice.
• Facilitate communication across business units, identify change management interventions and timelines from the project's perspective, and present the project status to the steering committee.

Vendor Management

• Manage the relationship between SBV and vendors to ensure service expectations are met or exceeded.
• Manage the integration of vendor deliverables by tracking and reviewing vendor performance.
• Implement good governance by confirming that SLAs with clients and service providers are in place, including contracts for information technology resources, i.e., hardware, software, human resources etc.
• Where necessary, source an appropriate vendor after conceptual design.

Stakeholder and Customer Engagement

• Provide technical guidance and support to Project and Programme Managers to ensure smooth interfacing between vendors, internal designers, and business units
• Address all system challenges escalations from the Service Delivery team to the vendor and ensure that they are resolved or that enhancements align with business requirements.
• Enhance stakeholder engagement to address issues, improve relations, and provide information on the project status.

Finance

• Accountable for the preparation of the operating and capital expenditure budgets.
• Participate in all technical quotes, analyses, and specifications for accuracy and risk management.
• Manage the budget in accordance with the financial parameters and standards of the projects/programmes.

Leadership and People Management

• Manages the effective use of the department’s resources to improve organisational productivity and delivery.
• Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.
• On a monthly basis, manage the headcount in accordance with SBV principles and policies, including notifying HR of team cancellations, new business and new initiatives.
• Manage recruitment, performance management, training, career development programs, succession planning, resource planning, and HR processes across the team.
  • Lead and manage employees' end-to-end performance management process, inspire and encourage your team to deliver on key performance areas, and provide the necessary support, coaching, and training.
  • Manage and lead the Talent Management Process within one's area of responsibility to create value for high-value contributors.
  • Comply with SBV Human Resources/Employee Relations policies and procedures and applicable Labour Laws.
  • Drive employee training and development, ensuring employees are provided with refresher courses in conjunction with the Training Academy.
• Draw up and conduct disciplinary hearings in accordance with labour law, statutory requirements and SBV ER policies and procedures.

Lead as an Ambassador and Executor of Change

• Provide continuity during times of change by serving as a change management architect.
• Manage the integration of development into a seamless end-to-end customer experience.
• Communicate and embed new processes and procedures effectively, addressing or escalating concerns to SMEs.
• Communicate consistently and accurately across one's area by facilitating presentations, workshops, or forums.

 

Drive the organisation culture

• Inspire confidence and generate excitement, enthusiasm, and commitment to the department's values.
• Support transformation and BBB-EE initiatives for sustainable alignment with the company's scorecard.
• Lead employees to the creation of a winning culture and a high morale environment in the organisation.

Minimum Requirements: Work Experience

8 years’ experience in software development, which includes 

• 5 years of senior management experience
• 3 years managing projects in a technology environment
• Significant experience in the design of bespoke software solutions at both architectural and implementation

Minimum Requirements: Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline required
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)  

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Description

Set the Technology Strategy & Innovation for your area of responsibility.

• Partner with stakeholders to define business and systems requirements for new information technologies, with focus in the areas of BI, analytics, and data warehousing.
• Influence design of the Data Strategy through business and industry insights, research as well as global best practices
• Drive the efficient utilization of data resources across different business units and global locations (if applicable).
• Develop and implement business intelligence competency center (BICC), that includes annual reviews.
• Facilitate system feasibility studies, proof of concepts, pilot project, and testing on a continuous basis to improve services.
• Develop, implement, and maintain all key BI and data management policies and procedures, inclusive of BI/EDW architecture, data centers, standards, purchasing, monitoring, and service provision.
• Develop, plan and implement Business Intelligence (BI) framework, Data Extraction, Data Staging, Data Transformations, Analytical Processing (OLAP), and Data Mining

Lead Analysis and Planning Activities

• Define the short- and long-term plan for the corporate BI/analytics program to ensure effective delivery of information that meets current and future requirements.
• Strategic thinking and the ability to develop and execute plans based on priorities for the business.
• Analyze existing operations and make recommendations for the improvement and growth of the BI/EDW architecture to system owners.
• Conduct research and remain current with the latest data technologies and solutions in support of future data management procurement efforts.
• Implement best practices are for effective problem resolution for a high availability, 24/7, global environment.

Set the Design for your Area of Responsibility

• Influence design of reporting and analysis through industry best practices and ensuring alignment to the Technology and business strategy.
• Develop global maintenance schedules for BI and data warehousing systems (daily, weekly, monthly, annually).
• Examine, refine, and develop BI metrics.
• Facilitate and participate in Design Forums ensuring representation of BI, Technology and other stakeholder requirements.
• Business and design decisions are driven by optimized robust customer and operational performance data.
• Oversee the design, development and deployment all reports, dashboards, and information artifacts relating to Business Intelligence across the organization.

Lead Implementation and Execution Activities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of BI/EDW systems, including data architecture, data integration, high availability, security, and data privacy.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding information-based decision making.
• Implement actionable intelligence to operational and technology stakeholders to improve customer and colleague experiences, reduce demand and costs.
• Assist in the provisioning of end-user services, including user hotline and technical support services.
• Practice asset management for hardware, software, and equipment.
• Enforce compliance with change management practices conform to organization-wide standards.

Lead Risk & Quality Management

• Strive for quality development coding with zero defects. 
• Ensure data integrity is preserved through data accuracy, consistency, completeness and timeliness.
• Monitor and maintain compliance with audit requirements.
• Maintain documentation and auditing of models, projects, and processes.
• Adhere to legislative requirements and Group policies and procedures.
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.

People Management

• Establish, embed, and maintain business intelligence standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team.
• Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing.
• Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills.
• Continuously exploring ways of improving the team's toolkit and output and a proactive mindset
• Create an environment conducive to cross-functional skills transfer.
• Creates a conducive environment which translates into productivity and high morale within SBV delivering on key performance areas.
• Lead and manage the Talent Management Process within one’s department.
• Lead and manage the end-to-end performance management process of employees.
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
• Manage overtime / illegal overtime of one’s department through proper planning and staff rotation inclusive of driving the time and attendance system within one’s department.
• Draft and execute training plans in conjunction with the Training Academy
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
• Act as a change management architect in periods of change to ensure continuity.
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s department.

Drive the organization culture within one’s centre

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement.
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.

Provide leadership to employees within the organization, creating a winning culture and high morale.

• Act as a change management architect in periods of change to ensure continuity to operations.
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s centre/s.

Requirements

Minimum Requirements: Work Requirements

• 5 years of product or technology experience (advantageous)
• 4 years’ experience with design and implementation of product roadmaps
• 3 years cloud technology big data, etc
• Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.

Minimum Requirements: Education

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Latest ITIL and/or COBIT certification (advantageous)

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Description

Support Technology Strategy & Innovation

• Participate in the development and implementation of a Technology strategy and tactical plans aligned with the corporate strategy and goals.
• Lead the development, planning and implementation of a functional Technology Infrastructure strategy, aligned to the Technology strategy and Roadmap.
• Plan, prepare, and adapt functional strategies, budgets, and plans according to market, industry, and business trends.
• Implement both tactical and strategic technology security strategies in collaboration with information security and business continuity management leadership.
• Lead and guide in accordance with the SBV Infrastructure Roadmap, Information Security Frameworks, and leading industry best practices.
• Manage the adoption, integration, and optimisation of existing cloud technologies and latest open-source technologies.

 Planning and Organisation

• Responsible for the technological infrastructure and networks across the SBV landscape, including migration planning and coordination with the respective teams. This includes developing, configuring, maintaining, supporting, and optimising new and existing network hardware, software, and communication links.
• Analyse the SBV technology landscape and decide on the appropriate balance between cloud-based and on-premises solutions and hosting options, taking maturity levels, agility, quick response, security, and cost into account.
• Identify and evaluate current and future infrastructure needs, using a Proof of Concept (POC) methodology to test and assess feasibility and benefits of the solution.
• Deliver the desired architecture and systems that adhere to modern infrastructure security hygiene and best practices.

Execute Analysis and Design Activities

• Identify opportunities to integrate, conduct scheduled inspections, and prepare design tests and experiments to enhance certainty in the management process and effective utilization of resources.
• Design a state-of-the-art infrastructure landscape that accommodates and aligns with the new design solutions and influences business requirements to accelerate the use of modernised infrastructure that will deliver an agile ICT environment.
• Research and recommend ways to consolidate, rationalize, and simplify the infrastructure based on assessing current opportunities to eliminate unnecessary complexity.
• Develop business cases that outline alternative solutions to existing infrastructure and assist the business in making decisions.
• Plan, implement, and monitor the development and enhancement of infrastructure projects, ensuring business continuity as the project progresses.

Technical implementation in own area

• Determine the health and functionality of the network by defining, measuring, and meeting agreed key operational metrics.
• Monitor and report on the health of the environment, identifying risk areas, planning, and implementing mitigation and risk reduction measures.
• Identify, anticipate, and ensure the availability of service demand requirements for the business.
• Define and document service demand, uptime, and backup requirements.
• Implement security-related automation, machine learning, and artificial intelligence that can assist in securing SBV's assets (people, hardware, and software).
• Responsible for all Technology assets, including forecasting lifespans, replacement values, and maximising their usage and full value. 

Vendor Management

• Manage vendor relationships with a clearly defined vendor management framework and set expectations in accordance with the approved scope of work.
• Assist in the negotiation of contracts, the establishment of service level agreements (SLAs), and the monitoring and review of performance against the SLA.
• Responsible for strategic vendors and suppliers who support the maintenance of SBV infrastructure assets, network and database management deliver the agreed-upon value.  

Stakeholder and Customer Management

• Manage day-to-day operations across the team, continuously improving performance, cost, and satisfaction for the end user.
• Enhance stakeholder engagement to address issues, improve relations, and provide information on project status.
• Manage incident and problem management together with the operations team to meet SLA targets, and
  • Retain high customer standards, ensuring 99.9% uptime, resolution, or a new solution redesign. 

Quality Management

• Assist with the testing and implementation of emerging technologies and solutions in the cloud, automation, machine learning, analytics, and artificial intelligence space.
• Establish standards of work to maintain consistency by ensuring processes and procedures are documented for a cohesive team. 

Risk Management

• Maintain and implement infrastructure security standards and measures to protect ICT assets from relevant security risks.
• Perform physical security checks, maintenance internally or through vendors, managing changes, logging into systems, endpoint security, firewalls, and establishing governance controls.
• Manage logical access control, internal control, data retention, data safeguarding, data archiving, backups, and disaster recovery.
• Maintain clean audit results by conducting monthly self-assessments based on defined internal controls, anticipating and documenting risks, and reporting on gaps and mitigation activities.

Reporting

• Provide weekly and monthly management and status reports on operational infrastructure availability, continuity, and capacity in accordance with key performance metrics.
• Facilitate communication across business units, identify change management interventions and timelines from the project's perspective, and present the project status to the steering committee. 

Finance

• Responsible for the planning, and management of Technology Infrastructure budgets (OPEX and CAPEX).
• Manage the budget in accordance with the financial parameters and standards of the projects/programmes.
• Develop a business case to motivate and secure funding, and ensure the budget includes financial requirements. 

Leadership and People Management

• Manages the effective use of the department’s resources to improve organisational productivity and delivery.
• Provide Subject Matter Expertise in critical support issues where your experience is required to ascertain the issue quickly and to find the more appropriate resolution.
• On a monthly basis, manage the headcount in accordance with SBV principles and policies, including notifying HR of team cancellations, new business, and new initiatives.
• Manage recruitment, performance management, training, career development programs, succession planning, resource planning, and HR processes across the team.
  • Lead and manage employees' end-to-end performance management process, inspire, and encourage your team to deliver on key performance areas, and provide the necessary support, coaching, and training.
  • Manage and lead the Talent Management Process within one's area of responsibility to create value for high-value contributors.
  • Comply with SBV Human Resources/Employee Relations policies and procedures and applicable Labour Laws.
  • Drive employee training and development, ensuring employees are provided with refresher courses in conjunction with the Training Academy.
• Draw up and conduct disciplinary hearings in accordance with labour law, statutory requirements and SBV ER policies and procedures.

Lead as an Ambassador and Executor of Change

• Provide continuity during times of change by serving as a change management architect.
• Manage the integration of development into a seamless end-to-end customer experience.
• Communicate and embed new processes and procedures effectively, addressing, or escalating concerns to SMEs.
• Communicate consistently and accurately across one's area by facilitating presentations, workshops, or forums. 

Drive the organisation culture

• Inspire confidence and generate excitement, enthusiasm, and commitment to the department's values.
• Support transformation and BBB-EE initiatives for sustainable alignment with the company's scorecard.
• Lead employees to the creation of a winning culture and a high morale environment in the organisation.

Requirements

Minimum Requirements: Work Experience

8 years of experience within an Information Technology environment, of which:

• 3 years of experience in network design and administration, data centre operations, database administration, and systems programming and administration.
• 3 years in working with the RPA enabled, cloud based or on premise, and hybrid infrastructure environment.
• Experience working on projects with cross functional teams in an Agile environment.

Minimum Requirements: Education

• Degree in Computer Science, Management Information Systems, or related field
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous) 
• Cloud certifications AWS or AZURE or GCP (Advantageous)
• ISO27001 accreditation (Advantageous)

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Description

KEY PERFORMANCE AREAS

• Partnering with the HR SBV team to understand the all the relevant policies, procedures and philosophies
• Providing key SME expertise to the various enablement team members to create and enhance offerings / solutions
• Designing and testing various fit for purpose hypothesis linked to the scope of work at hand
• Craft new and innovative Compensation models and frameworks for consideration to the Remuneration Department and the Enablement team
• Establish various core tribe teams linked to the applicable piece of work, from the relevant departments to create a robust design and solution team from a people perspective to deliver on the agreed upon items
• Responsible for all related reporting, presentations and outcomes linked to the allocated pieces of work and ensuring alignment across the HR team
• Conduct deep dives into current offerings and related terms & conditions to understand the impact on new service / product offerings
• Partner with the applicable HR SME & procurement to onboard any additional partners / vendors to deliver upon the allocated piece of work
• Establish healthy ways of work to ensure the successful implementation of approved initiatives from inception until embedment.
• Track and report on post implementation value realisation, providing feedback to both the Senior management of enablement and HR

Requirements

QUALIFICATIONS

• BCom/BA Degree: Industrial Psychology/Human Resources
• Post Graduate qualification (Hons or Masters) in Industrial Psychology/Human Resources (advantageous)

EXPERIENCE

5 years at a Middle to Senior HR Business Partner of which incorporates a minimum of:

• 3 years experience in designing People solutions that are fit for purpose.
• 3 years experience in building compensation / remuneration models for new initiatives, incentives and aligning it to applicable legislation
• 2 years experience in building and leading muti-functional work streams to deliver upon objectives
• 3 years experience in leading and managing Stakeholder engagements