Business Manager at CHEP

Job Description

• The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.
• CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.

The Business Manager will:

• be responsible for the overall service delivery, customer support and relationship management of CHEP’s customers in the Gauteng Region.
• be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
• engage with customers across various functions and multiple levels within their organisations within the Gauteng Region
• manage the portfolio, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved
• initiate and lead in the development process of identified opportunities
• identify opportunities for growth within the region to ensure growth for CHEP and the Retail Division

Key Focus Areas:

Customer Relations Management:

• Liaise and face-to-face meetings with customer stakeholders as defined by the customer profile.
• Assisting in and conducting rate negotiations when and where necessary.
• Conducting, or where relevant, co-ordinating in conjunction with the Hire Stock Audit team and CCT, system control audits on customers identified for such audits.
• Provide feedback to customer senior management on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans.
• Enter into written correspondence with customer senior management to confirm all salient points discussed at regular meetings.
• Enter into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
• Solution-selling of value-adding services and other solutions as developed within CHEP and Retail.
• Focus on reducing excessive wear and tear.

New and existing business development by:

• Actively identify new business opportunities in all market sectors.
• Ensure that relevant prospect information is obtained and conveyed to the business.
• Implement strategies and plans for development of new business / growth opportunities.
• Participate, lead or support new business projects.

Responsible for :

• identifying opportunities for Last Mile or In-Store solutions.
• adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customers business.
• understanding all the relevant business processes that are in place and adhering to these processes.
• ensuring a detailed, in depth knowledge of the Customer business solution that is implemented.
• managing debtors-ageing and DSO on all accounts in allocated portfolio.

Preferred Education

• Degree and equivalent - Business Administration/Management

Preferred Level of Work Experience

• 3 - 5 years