Business Process and SAP Support Analyst (49835) at Ntice Sourcing Solutions

Job Description

• Are you an experienced SAP professional with a passion for process improvement and problem-solving?
• We're looking for a Business Process and SAP Support Analyst to join our dynamic team and play a vital role in supporting and enhancing our SAP landscape across all modules
• This exciting opportunity is ideal for a skilled individual ready to make a meaningful impact by ensuring our SAP systems and business processes run smoothly and efficiently

Key Responsibilities:

• Provide first-line SAP support across all modules (FI, MM, PP, SD, QM)
• Assist users with daily transactions, troubleshoot issues, and escalate where needed
• Respond to support queries within 24 hours and track resolutions
• Collaborate with business process teams to identify and resolve system or process gaps
• Evaluate and improve current business processes, creating SAP cue cards and flowcharts
• Conduct on-the-job SAP training for new and existing users
• Maintain and create master data in line with company protocols
• Prepare and execute material costings and assist in monthly costing runs
• Investigate costing errors/warnings and implement corrective actions
• Assess how master data and pricing conditions impact financial reports
• Lead data cleaning and integrity initiatives
• Support SAP-related projects and coordinate with regional and group SAP teams
• Test new SAP developments in the QAS system prior to go-live
• Maintain detailed issue-tracking logs and generate support reports

Requirements:

• A relevant tertiary qualification in Business Administration or a related field
• Minimum of 5 years' experience in a Business Process Support or SAP Analyst role
• Deep understanding of SAP modules, including FI, MM, PP, SD, and QM
• Strong experience in SAP query resolution and support
• Skilled in master data management with financial insight
• Computer literate with advanced Excel skills
• Analytical, detail-oriented, and solutions-focused
• Excellent communication and interpersonal skills
• Able to manage multiple priorities and work under pressure
• Experience in project management will be an advantage
• Willingness to work flexible hours and overtime if required
• Self-motivated and capable of working independently as well as in a team

What We Offer:

• A collaborative and supportive work environment
• Opportunity to work on impactful SAP projects
• Competitive salary and benefits package
• Opportunities for continuous professional development