Fresh Openings at Ntice Sourcing Solutions

Job Description

• Are you an experienced SAP professional with a passion for process improvement and problem-solving?
• We're looking for a Business Process and SAP Support Analyst to join our dynamic team and play a vital role in supporting and enhancing our SAP landscape across all modules
• This exciting opportunity is ideal for a skilled individual ready to make a meaningful impact by ensuring our SAP systems and business processes run smoothly and efficiently

Key Responsibilities:

• Provide first-line SAP support across all modules (FI, MM, PP, SD, QM)
• Assist users with daily transactions, troubleshoot issues, and escalate where needed
• Respond to support queries within 24 hours and track resolutions
• Collaborate with business process teams to identify and resolve system or process gaps
• Evaluate and improve current business processes, creating SAP cue cards and flowcharts
• Conduct on-the-job SAP training for new and existing users
• Maintain and create master data in line with company protocols
• Prepare and execute material costings and assist in monthly costing runs
• Investigate costing errors/warnings and implement corrective actions
• Assess how master data and pricing conditions impact financial reports
• Lead data cleaning and integrity initiatives
• Support SAP-related projects and coordinate with regional and group SAP teams
• Test new SAP developments in the QAS system prior to go-live
• Maintain detailed issue-tracking logs and generate support reports

Requirements:

• A relevant tertiary qualification in Business Administration or a related field
• Minimum of 5 years' experience in a Business Process Support or SAP Analyst role
• Deep understanding of SAP modules, including FI, MM, PP, SD, and QM
• Strong experience in SAP query resolution and support
• Skilled in master data management with financial insight
• Computer literate with advanced Excel skills
• Analytical, detail-oriented, and solutions-focused
• Excellent communication and interpersonal skills
• Able to manage multiple priorities and work under pressure
• Experience in project management will be an advantage
• Willingness to work flexible hours and overtime if required
• Self-motivated and capable of working independently as well as in a team

What We Offer:

• A collaborative and supportive work environment
• Opportunity to work on impactful SAP projects
• Competitive salary and benefits package
• Opportunities for continuous professional development

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Job Description

• Our client, market leader in the South African Roadside Assistance Services, is currently recruiting a permanent position for anExecutive: Operations based in Gauteng.
• The Executive: Operations is a strategic and operational leader responsible for designing and driving the AA's end-to-end operational performance.
• This includes an oversight of Emergency Road Services (ERS), Emergency Rescue Services, the Emergency Contact Centre (ECC) and Membership.
• This role ensures the efficient, high-quality, and delivery of services to members, aligning operational strategies with the overall business objectives and driving continuous improvement across all operational functions.
• Department: Office of the CEO
• Direct Reports to: Chief Executive Officer
• Direct Reports: Membership Manager, Manager: Call Taking, Operations Systems and Process Manager, Manager: Vendor Management, Manager: ERS, Information Technology

Duties and Responsibilities:

• Lead the development and execution of the operations strategy in line with the organisation's strategic goals
• Champion innovation, service excellence, and operational sustainability across all service delivery channels
• Drive operational excellence through process optimisation, automation, and the implementation of best practices
• Identify and evaluate new technologies and operational models to enhance efficiency, reduce costs, and improve service delivery
• Oversee the day-to-day operations of key operational service lines including, but not limited to the ERS, ECC, Membership
• Ensure all operational activities comply with relevant regulations, internal policies, and quality standards
• Manage operational budgets, control costs, and drive efficiency without compromising service quality
• Establish and monitor key performance indicators (KPIs) for all operational departments, implementing corrective actions as needed
• Champion a customer-first approach, ensuring that all operational processes are designed to deliver exceptional member experience
• Monitor service levels and customer satisfaction, implementing initiatives to address feedback and enhance loyalty
• Manage relationships with third-party service providers and partners to ensure consistent quality and adherence to service level agreements (SLAs)
• Oversee the resolution of complex operational issues and customer complaints
• Identify and mitigate operational risks, ensuring business continuity and resilience
• Ensure strict adherence to all health, safety, environmental, and quality regulations
• Develop and maintain robust disaster recovery plans for critical operational functions
• Drive a culture of innovation, accountability and excellence within operations, encouraging new ideas and solutions to enhance service delivery and efficiency
• Promote cross-functional collaboration and knowledge sharing within the operations department and with other business units

Minimum Requirements:

Education and Experience:

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• A Master's degree (MBA) is advantageous
• Minimum of 10-15 years of progressive experience in operations management, with at least 5 years in a senior leadership role, preferably within a service-oriented industry (e.g., automotive, logistics, emergency services, insurance)
• Proven track record of successfully leading large operational teams and managing complex service delivery networks
• Demonstrated experience in driving process improvements, implementing new technologies, and achieving operational efficiencies
• Strong financial acumen with experience in budget management and cost control

Knowledge and Skills:

• Strong ability to translate business objectives into actionable operational strategies
• Deep understanding of operational best practices, process optimisation, and performance management
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Unwavering commitment to delivering outstanding customer service
• Good verbal and written communication skills, with the ability to engage effectively with all levels of the organisation and external stakeholders
• Comfortable with various operational software, CRM systems, and data analytics tools
• Ability to inspire, motivate, and manage diverse teams effectively
• Strong project management skills to lead and implement operational initiatives.

Salary:

• Market related

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Job Description

• Industry: High-Temperature Process Equipment (incinerators, furnaces, cremators, filtration systems)
• Our client, a leading South African manufacturer of high-temperature process equipment, is seeking a skilled and qualified Field Service Technician / Burner & Furnace Technician to join their technical services team in Ballito.
• The successful candidate will be responsible for commissioning, maintaining, and troubleshooting complex thermal systems both at the factory and at client sites globally. The role demands a high level of technical proficiency, adaptability, and strong client-facing capabilities.

Minimum Requirements:

• Qualified Millwright or Electrician (Red Seal)
• Valid Code B driver's license and passport
• Minimum 3 years' post graduate/apprenticeship experience with industrial combustion systems, burners, or high-temperature processes
• Strong understanding of combustion principles, burner systems (gas/oil-fired), and safety protocols
• Proficiency with PLCs, HMIs/SCADA, industrial control panels, and interpreting electrical/mechanical drawings
• Experience in commissioning, maintenance, and fault-finding of automated thermal equipment
• Exposure to flue gas filtration systems, ducting, fans, and refractory lining installation
• Familiarity with instrumentation (e.g., thermocouples, pressure sensors, flame detection)
• Basic computer literacy (emails, technical reporting, remote diagnostics)
• Physically fit and comfortable working in industrial environments, confined spaces, or remote locations
• Flexible to travel locally and internationally, including extended trips or after-hours availability

Advantageous Certifications & Skills:

• SAQCC Gas Certification or Gas Practitioner Registration (Highly preferred)
• Working at Heights and/or Confined Space certification
• Knowledge of industrial emissions compliance standards
• Strong time management, independence, and problem-solving abilities
• Customer-focused with professional communication and brand representation skills

Key Responsibilities:

• Commission incinerators, furnaces, cremators, and control systems (in-factory & on-site)
• Perform start-up procedures, safety checks, and performance testing
• Diagnose and repair burner, control system, electrical, refractory, and instrumentation faults
• Conduct preventive maintenance, part replacements, and troubleshooting (remote & in-person)
• Train clients on safe operation and basic maintenance
• Replace worn/damaged components: refractory linings, sensors, control modules
• Complete all field documentation: job cards, reports, checklists, and signoffs
• Collaborate with engineering and R&D teams to improve product performance and resolve field issues
• Contribute to maintenance schedules, SOPs, and client audit readiness
• Occasionally coordinate with subcontractors or third-party service providers