Business Process Consultant (Automation Consultant) at SynergERP (Pty) Ltd

DUTIES AND RESPONSIBILITIES

• Analyse clients’ business requirements and engage with clients to define and document their requirements.
• Formulate solutions that will meet their business needs and expectations, in an efficient and timely manner.
• Responsible for the implementation of automation projects, including configuring software, integrating systems, and ensuring seamless execution.
• Identify technology integration and automation opportunities to enhance process efficiency and effectiveness.
• Assess and analyse existing business processes to identify areas for improvement, inefficiencies, and bottlenecks.
• Identify potential risks and develop mitigation strategies to safeguard the integrity of improved processes.
• Collaborate with clients to understand their business processes, pain points, and automation objectives.
• Conduct thorough assessments of existing workflows to identify areas where automation can be applied effectively.
• Support the implementation of process changes, providing training, and facilitating communication to ensure successful adoption and buy-in from all stakeholders.
• Offer ongoing client support, address issues, optimise automation solutions, and suggest improvements.
• Assisting with the smooth integration of business processes after go-live.
• Identifying and implementing effective solutions to client's problems & maintaining a healthy client relationship.

EDUCATION AND SKILLS

• Bachelor’s degree in Business Management/Computer Science or related field.
• Proven experience in automation, process improvement or related fields.
• Experience in process mapping, workflow analysis, and business process re-engineering
• Strong project management skills and ability to manage multiple projects simultaneously.
• Proficiency in automation tools and technologies.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Business Acumen.
• Proficiency in Microsoft Office.

ABILITIES

• Ability to work collaboratively within a team and independently.
• Strong analytical and problem-solving skills
• Excellent communication skills (both written & verbal)
• Ability to multi-task and prioritise.
• Proactive and self-motivated.
• Ability to assess complex business processes and identify areas for improvement.