Fresh Roles at SynergERP (Pty) Ltd

DUTIES AND RESPONSIBILITIES

Activity Upkeep & Reporting

• Maintain Salesforce (the CRM Tool in use) and any additional reporting requirements.

Customer research and profiling

• Conduct thorough market research to identify potential clients, industries, and verticals for Automation Tools.
• Analyze market trends, competitor offerings, and customer needs to refine sales strategies.
• Understand and articulate the SynergERP / SynergAutomate / SynergProcess Value Proposition.
• Be able to sell a solution and not a product, i.e., consultative selling (your role is to help the client realize where there are inefficiencies)

Lead Generation & Prospecting (through your own efforts)

• Generate and qualify leads through various channels including networking, referrals, industry events, digital efforts & cold calling.
• Build and manage a robust sales pipeline to ensure consistent revenue generation – SQOs are monitored monthly.
• Schedule appointments with Decision Makers.
• Overcome obstacles in reaching the decision-makers.

Outside of your own efforts, Leads and opportunities may be generated through other channels which you will be expected to qualify and run with, for example: -

• Marketing Leads (may include international opportunities).
• Leads Generated from ERP / HCM BDM’s and/or from the Consultant Pool and/or from within the existing customer base.

Task and process management

• Collaborate with the technical team to understand customer requirements and tailor solutions to meet their specific needs.
• Provide valuable insights to enhance product features and functionalities based on client feedback.
• Follow the prescribed SynergERP sales methodology.

Negotiating and closing

• Promote and emphasize the business case for change and ROI.
• Pre-empt and manage objections.
• Understand the clients’ buying and decision-making process and manage both internal and external expectations.
• Obtain & assess pricing for reasonability and accuracy.
• Prepare professional & detailed tailored proposals.

Continuous relationship building

• Be a trusted advisor to clients.
• Know when to involve internal stakeholders at client engagements.
• Educate the client throughout the process.
• Provide content, resources and tools required to make an informed decision.
• Maintain a good relationship with SynergERP’s business partners.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration, Sales, Marketing, or a related field (beneficial).
• At least 2 Years in Business Development or Sales (beneficial).

Technical Proficiency (beneficial)

• Understanding of Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies.
• Familiarity with industry-leading automation tools and platforms.

SKILLS AND ABILITIES

• Excellent communication skills (both written & verbal) with the ability to articulate complex technical concepts to a non-technical audience.
• Passionate about technology.
• Hunter Gene.
• Consultative Selling Style / Approach
• Collaborative mindset with the ability to work cross-functionally with technical teams.
• Propensity to gather & apply knowledge.
• Ability to work independently and be self-motivated.
• Meticulous, diligent, and accountable
• Business & Financial Acumen
• Client service orientated.
• Strong negotiation skills
• Strong Presentation Skills
• Strong administration and organisational skills
• Proactive and efficient by nature
• Analytical skills
• Collaborative Approach

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DUTIES AND RESPONSIBILITIES

• Analyse clients’ business requirements and engage with clients to define and document their requirements.
• Formulate solutions that will meet their business needs and expectations, in an efficient and timely manner.
• Responsible for the implementation of automation projects, including configuring software, integrating systems, and ensuring seamless execution.
• Identify technology integration and automation opportunities to enhance process efficiency and effectiveness.
• Assess and analyse existing business processes to identify areas for improvement, inefficiencies, and bottlenecks.
• Identify potential risks and develop mitigation strategies to safeguard the integrity of improved processes.
• Collaborate with clients to understand their business processes, pain points, and automation objectives.
• Conduct thorough assessments of existing workflows to identify areas where automation can be applied effectively.
• Support the implementation of process changes, providing training, and facilitating communication to ensure successful adoption and buy-in from all stakeholders.
• Offer ongoing client support, address issues, optimise automation solutions, and suggest improvements.
• Assisting with the smooth integration of business processes after go-live.
• Identifying and implementing effective solutions to client's problems & maintaining a healthy client relationship.

EDUCATION AND SKILLS

• Bachelor’s degree in Business Management/Computer Science or related field.
• Proven experience in automation, process improvement or related fields.
• Experience in process mapping, workflow analysis, and business process re-engineering
• Strong project management skills and ability to manage multiple projects simultaneously.
• Proficiency in automation tools and technologies.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Business Acumen.
• Proficiency in Microsoft Office.

ABILITIES

• Ability to work collaboratively within a team and independently.
• Strong analytical and problem-solving skills
• Excellent communication skills (both written & verbal)
• Ability to multi-task and prioritise.
• Proactive and self-motivated.
• Ability to assess complex business processes and identify areas for improvement.

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DUTIES AND RESPONSIBILITIES
 

• Leading and managing the development team.
• Managing the complete software development process from conception to deployment.
• Developing new features and infrastructure in support of rapidly emerging business and project requirements.
• Overseeing and guiding the analysing, writing, building, and deployment of software.
• Participate in the recruitment of junior developers.
• Building highly scalable distributed solutions that enable positive user experiences and measurable business growth.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Full stack development – from the front end to the database level
• Test software to ensure responsiveness and efficiency.
• Front-end web development using Angular to create dynamic and interactive user interfaces.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science, Engineering, or a related field.
• Extensive experience in full-stack development.
• Mean stack preferable (Mongo Express Angular Nodejs).
• Proficiency in building scalable and efficient frontend applications using React, JavaScript/TypeScript, HTML, and CSS.
• Solid understanding and practical experience with micro-frontend architecture, designing and developing reusable components.
• Strong knowledge of backend technologies and frameworks, such as.NET Core, C#, and RESTful API development.
• Senior-level experience of at least 4 years of experience with Nest.js, JavaScript, NodeJS, Express, Mongo.
• Ability to create clean, modern, testable, well-documented code.

SKILLS AND ABILITIES 

• Excellent problem-solving skills and an eye for detail.
• Ability to work collaboratively within a team and independently.
• Excellent interpersonal and leadership skills.
• Exceptional communication skills (both written & verbal)
• Apply cognitive learning quickly and effectively.
• Ability to multi-task and prioritise.
• Proactive and self-motivated.
• Ability to develop innovative solutions to complex problems.

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DUTIES & RESPONSIBILITIES

• Analyse clients’ business requirements.
• Involved in the implementation and troubleshooting of various issues in relation to implementation.
• Investigate client’s problems & research solutions/implement solutions.
• Attend client sessions to assist/train clients on the system.
• Assisting with the smooth integration of business processes after go-live.
• Work as part of a team, contributing and sharing best practices, knowledge, resources, and ideas.
• Provide support to clients upon completion of the project.

EDUCATION & SKILLS

• BCom Accounting/Accounting Sciences Degree.
• Completed CTA (Advantageous).
• ERP Consulting Experience (Advantageous)
• Relevant work experience which includes computer and customer service skills.
• Basic knowledge and understanding of MS Word & Excel.
• Experience supporting end users with general ERP systems.

ABILITIES

• Propensity to gather & apply knowledge.
• Shows initiative.
• Ability to work independently and be self-motivated.
• Meticulous, diligent, and accountable.
• Client service orientated.
• Good communication skills (both written & verbal).
• Strong administration and organisational skills.
• Analytical skills.
• Solution orientated.

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DUTIES & RESPONSIBILITIES

Enhance the reputation of SynergERP through delivering exceptional consulting services to our clients, exceeding their expectations consistently and delivering successful projects.
Remain abreast with latest trends and technologies and apply them whilst working on projects to ensure that our clients’ lives are made better through the application of technology.                                                                               

GAP Analysis:

• Analyse clients’ business requirements
• Engage with clients to define and document their requirements.
• Formulate solutions that will meet their business needs and expectations in an efficient and timely manner.
• Assist in setting up a project plan and budget.       

Implementing:

• Customizing the solution to suit client’s requirements and specifications
• Provide support to the project managers and assist in managing the technical aspects of the projects.
• Communicate requirements for customisation to developers to ensure their work will function in the way the client expects it to

Training:

• Training users on new system for them to become self-sufficient in the use of the software which we have configured for them.                                       

  Support:

• Assisting with the smooth integration of business processes after go-live.
• Identifying and implementing effective solutions to clients’ problems, maintaining healthy client relationships.
• Work as part of a team, contributing and sharing best practices, knowledge, resources and ideas

EDUCATION & TRAINING

• Implementations experience in various industries to include integrations and reporting.
• Experience following detailed work plans for project activities within scope.
• Experience supporting end users with x3.
• Excel proficiency preferred, including the ability to create data transformation workbooks and/or macros to facilitate uploads of data.
• Relevant Diploma / Degree in Accounting or Finance. (Advantageous)
• Sage X3 certified (Advantageous).
• Report writing and MS Excel skills.
• Good accounting background with a proper understanding of internal control structures and business processes.
• At least 3 – 4 years’ experience in Sage X3 consulting.
• Crystal report and SQL experience.

KNOWLEDGE & EXPERIENCE

SKILLS & ABILITIES

• Ability to work independently and self-motivated.
• Ability to multi-task and prioritise.
• Self-managed and self-motivated
• Can apply cognitive learning quickly and effectively.
• Excellent admin skills (required for task list updating, booking of time and keeping up with Microsoft Teams messages)
• Ability to take in a lot of information at a rapid rate and converting the learning into long-term knowledge.
• Be able to work exceptionally fast and effective under high-pressure environments.
• Adaptability: be able to adapt through different projects, different clients and different working environments daily
• Client Service orientated
• Excellent Communication Skills (both written & verbal)
• Passionate and proactive
• Analytical Skills
• Organizational Skills