The Beekman Group is one of South Africa’s leading corporate players in the development and management of property, as well as in the leisure sector.
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The role of the Business Process and Systems Administrator is to provide administrative support to the Business in process mapping, automation projects, software system coordination and administrative functions for the Beekman Group of companies.
These include daily administrative tasks related to the various Operating Software Systems, reporting, User Management and maintenance, the coordination of updates and employee training in collaboration with the Training and Development Department to enable users to operate the system. It requires engagement with relevant stakeholders to understand how and for what the systems are used, and providing the support to keep the systems functioning with as little disruption to the Operations as possible.
Key Performance Areas:
In-depth understanding of the software programmes as they are being applied in the various departments throughout the organisation
Build and Manage systems vendor relationships to maintain functioning of Software systems and Applications
Support end-users and super-users in the functionality, daily operations, reporting and technical administration of their systems
Assist departments and the wider user base in understanding and functionality of the systems.
Troubleshoot and problem solve issues that arise in the day to day running of the systems and provide timely responses and solutions as required.
Respond to technical queries and troubleshoot with super-users and end-users.
Maintain system storage capacity and archive processes.
Manage software updates or changes as and when necessary
Manage Stakeholders and user support requests and requests for additional functionality
Coordinate Stakeholder engagements and meetings related to systems
Provide support in investigating new Software programmes to meet Business needs as and when required
Provide support and admin assistance to the Business Process and Systems Manager during projects and the subsequent automation of such processes as required.
Key Competencies & Personal Attributes:
Matric essential
1-2 years’ experience in working with software systems
Confident & professional communication skills
Excellent interpersonal skills
Ability to build and maintain relationships
Computer literacy
Ability to work under pressure, meet set deadlines, plan and organise
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