Business Representative - Cape Town at Unique Personnel

Job Description    
Job Purpose

• To provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.

Key Performance Areas

Sales- and Business Administration 

• Canvassing and opening of new customer accounts based on their viability as future customers.
• Monitor monthly sales per customer using the Sales Management process.
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
• Provide monthly feedback to the Regional Manager on all activities relating to the customer.
• Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
• Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
• Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
• Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.

Assist with the credit application process.

• Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
• In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
• Assist debtor’s staff in resolving customer queries.
• Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
• Monthly SBO meetings with Regional Manager to feedback status if new business.
• Accounts established on behalf of customers and sales monitored on a monthly basis.
• Sales information extracted from SAP and utilized for assessment purposes.

Feedback provided to relevant stakeholders.

• Marketing and promotional ideas provided to relevant stakeholders.
• Trade evenings and entertainment adequately arranged and successfully executed.
• Customer relations established and maintained.
• Market share and customer based grown and maintained.
• Credit and debit processes in place, monitored and optimized.
• Query resolution on time and professionally dealt with.

Customer satisfaction index.

Stock Control 

• Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
• Assist with consignment stock process when required.
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
• Monitor stock rotations and replenish with new stock in need.
• Assist the customer in managing their own stock levels and mix.
• Stock availability / levels.
• Query resolution on time and professionally dealt with.
• Stock forecasting completed on a monthly basis.
• Stock rotations and replenishments monitored.

Customer satisfaction index.

Compliance 

• Operates within controls and procedures in order to ensure the integrity of company.
• Reports risks or areas of concern to management within own operating area.
• Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure
• Compliance with applicable regulations and procedures.
• Risks reported to Manager.
• Cost and expenditure monitored – waste minimized.

Customer Service 

• Maintains effective working relationships with employees and customers to render highest quality of services.
• Identifies and solves problems whilst demonstrating a high level of integrity in line with company  core values.
• Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
• Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
• Assist customer liaison department with maintaining customer base by updating customer information when necessary.
• Provide the customer with stands, POS material, claims and rotation procedure training.
• Update customer database by providing new information regarding new customers and / or updating existing information.
• Client / employee satisfaction index.
• Comebacks / discrepancies minimized.
• Customer satisfaction levels through joint visitations with Regional Manager.
• Meeting attendance.

Customer information kept updated.

Cost Control 

• Supports the effective and transparent use of financial and other resources.
• Ascertain whether correct pricing structures are in place at all times.
• Manage and monitor gross profit on a daily basis and implement action plan if necessary.
• Reduce operational costs by optimizing company resources (cellphone, car) and curbing unnecessary expenses.
• Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.
• Cost and expenditure monitored – waste minimized.
• Pricing structures in place and kept updated.
• Gross profit monitored and action plans implemented (as necessary).
• Company resources optimized.

Inherent Requirements    
Qualifications

• Diploma / Certificate or equivalent (NQF 5)

Experience

• Up to 3 years as a Business Representative or similar role within the Manufacturing environment.