Business Service Lead - Simmonds at Standard Bank Group

JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

• Define all assigned business service(s), describing each service, detailing its scope and articulating its value proposition to the business in terms of business needs it meets and business outcomes it supports
• Formulate a multi-year service strategy to enable delivery on the value proposition, keeping services aligned with evolving business needs, solution design, planned service investments, to ensure stability and availability
• Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes)
• Perform service volume and cost driver analysis understanding how it impacts on the total cost of ownership (TCO) for the service including the unit price and component level service cost allocation models
• Maintain close working relationships with key business stakeholders (Product Owners/Managers) staying abreast of the business direction and future IT requirements

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Delivery Enablement
Technology
8-10 years

• Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Strategies
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Service Management Processes
• Vendor Evaluation and Management