Business Solutions Analyst at Hollard Insurance

Role Objectives:

• The Solution Analyst is responsible for bridging the gap between business and technology and/software solutions team. Contributing to the documentation of business & stakeholder requirements. The Solution Analyst is responsible for assessing impact, identifying solution requirements, and recommending the outcome.

Role Responsibilities:

• Interacting with all relevant stakeholders and conducting business process needs analysis to understand requirements with an objective of producing a concise business case.
• Analyze and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies.
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analyzed and the resulting procedure and system configuration is the most appropriate and best meets the business need.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Estimate the financial or other benefits of changes to processes, risks and/or potential impact and report to the relevant stakeholders if relevant.
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.

Required Knowledge and Experience    

• Minimum 6 years’ working experience in IT business analysis – (3 years of which should be in the Short-Term insurance environment)
• Agile/Scrum knowledge
• Working understanding of JIRA or similar case management system
• 1-2 years Data/systems migration, development and integration

Educational Requirements    

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and/or relevant Information Systems qualification
• Agile certification
• Technical qualifications

Dedaline:8th July,2025