Vacancies at Hollard Insurance

Job Purpose

• We are looking for a junior analyst to join the ALM team to assess, analyse and report on Balance Sheet Management (BSM) liability risks, quantify the mismatch between asset and liabilities and sensitivity to shocks, and implement actions to reduce any mismatch and assist with implementation. The candidate will also contribute to capital and liquidity management and the development of risk appetite and limits.

Key Responsibilities

• Identify and report ALM risks
• Quantify the level of mismatch between BSM and asset portfolios;
• Prepare detailed risk reports on the BSM portfolios;
• Assess the sensitivity of the BSM portfolios to stresses and assumptions;
• Monitor the liquidity risk and ensure compliance with mandates and regulatory requirements
• Assist with executing actions to improve the matched position;
• Assess the sensitivity of shocks and assumptions on the matched position;
• Optimise ALM processes
• Contribute to capital management and liquidity risk management strategies;
• Collaborate with other teams to ensure accurate and timely delivery of projects.

Required Knowledge and Experience    

Required Experience  

• Minimum 3 years relevant experience in Asset Liability Management/Balance Sheet Management
• Strong SQL knowledge, with solid experience in model building 

Required Knowledge and Skills

• Organised and able to work under pressure
• Strong interpersonal skills
• Ability to work collaboratively with different teams

Technical skills

• Technical modelling, coding and database design (intermediate to advanced)
• Advanced Excel proficiency and other tools
• Technical writing

Knowledge

• Valuation of insurance liabilities
• Familiarity with IFRS4, IFRS 17, Insurance Act and other key regulations
• Fixed Income assets and valuation

Educational Requirements    
Required Qualifications

• Quantitative degree in Actuarial Science, Statistics, Mathematics, or related field
• Steady progress towards FASSA qualification

Deadline:11th July,2025

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Role Description:

• The incumbent in this role will spend a lot of time in-field. This is not an in-office position, but there will be a split of time between the office and the field. Being in-field will involve practically sourcing talent, handling recruitment interviews, engaging community leadership, ensuring new talent activities are well attended, and supporting the in-field sales team with all recruitment activities: attracting and sourcing new agents as per the Lumkani “ culture fit model”

Key Responsibilities:

• Recruit field agents in communities (sourcing, interviewing, testing, and supporting) as per the company’s ’blueprint’ of Lumkani employee “DNA” specifications
• Plan and develop a field agent recruitment schedule and implement and communicate with all internal and external partners.
• Source viable platforms for field agent recruitment
• Implement and manage the recruitment process from the interview, shortlist and conduct second interviews, execute recruitment campaigns and shortlist potential candidates for training.
• Ensure the recruitment process is per Lumkani’s “Winning sales formula”. This includes running in-field sales campaigns with participants to test performance before appointment.
• Liaise with CT Area Manager, Operations Manager and Learning & Development to organise training resources, venue and logistics.
• Plan and execute the quarterly training and recruitment planner and report any deviations
• Plan and manage recruitment campaigns as per the HR recruitment planner
• Inform and communicate with appointed and selected agents timely on training dates ,talent Pipeline management and Territories
• Plan and execute new talent pipeline sources
• Manage all new talent pipeline platforms (mail, digital hardcopies etc)
• Develop and maintain all potential new talent sourcing stakeholders (media /community leaders etc)Training - Induction of New Agents
• Co-ordinate and organise all training venues
• Prepare all training venues to be training ready through ensuring seamless logistics
• Coordinate and resources with the Learning and development specialist and report anydeviations to the HR Manager and Sales Management team,new agents collateral Management
• Stock management of all new agents collateral (Uniform, Workbooks, Backpacks,cellphones in conjunction with the HR/Ops & Marketing team), ensuring sufficient stock on hand for all training activities, and reporting on deviations.Recruitment & Training Reporting
• Prepare and present monthly and quarterly field recruitment reports highlighting all successes in quality recruitments and process development areas to the HR Manager and Head of Sales

Required Knowledge and Experience    

• 2+ years in high volume recruitment or sales recruitment.
• Computer skills. Experience using Microsoft Office and/ or G-Suite
• Tech savvy: Comfortable with a smartphone, social media, email
• Strong coordination and organisational skills.? Ability to engage with diverse communities and build trust relationships.
• Experience with stakeholder management, Project management.
• Experience working in and or understanding township dynamics is highly advantageous

Experience in any of:

• Operations
• NGO , Field Sales Agents recruitment
• Project management or co-ordination
• HR: Hiring processes; management of field teams

 Industry exposure:

• Any business that serves mass market consumers/ informal markets in South Africa
• Financial service industry / NGO environment
• Community Work and Projects

Educational Requirements    

•  Diploma in Human Resource Management or any relevant Qualification

Deadline:9th July,2025

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Role Description:

• We are looking for someone who is passionate about operations and the power that refined operational systems can provide for efficiently scaling a business. We are exploring new innovative approaches of serving our clients, and we are looking for someone who is excited to be a part of finding how we can grow and succeed in this.
• At Lumkani you will have the unique opportunity to build and grow the operations function. This will expose you to a fast-paced environment where you will be expected to continue learning and reinventing the operations space in our business

Key Responsibilities:

Task delegation and delivery through Operations teams

• Performance management and Professional development
• Change management
• Training (Creating material, organizing and presenting sessions)
• Manage key stakeholder relationships inside and outside the organization. 

Client Payments:

• Manage process of premium allocations through payment channels (bank deposits,debit orders, pay@)
• Manage and improve process of debit order management
• Monitor and implement process improvement
• Monitor payment allocation SLAs
• Manage automated client messaging during customer payments journey
• Manage QA process to ensure accuracy of premium payment allocations

Claims:

•  Manage monthly claims audit
•  Manage financial administration in relation to claims

Finance:

• Responsible for monthly insurance bordereau reporting
• Own the Lumkani payments process
• Oversight and accountability for the bookkeeping function of the business
• Building budgets and long term financial projections
• Monitoring expenditure vs budgets
• Procurement
• Work with external accountants to provide monthly financial management reporting
• Support external accountants to deliver the annual financial audit

Policy Management:

• Manage relationships with underwriter from a policy perspective, including management of policy wording and associated business impacts
• Ensure required policy administration and reporting are maintained according to intermediary agreements.

Special Projects:

• Manage special projects relating to your department, for example:
• Premium increases
• New value proposition launches

Reporting, monitoring and evaluation:

• Develop and deliver comprehensive monthly management reporting to the executive team
• Work with the data analyst and COO to develop, report on and monitor KPIs

Required Knowledge and Experience    
Essential Experience and Skills:

•  5+ years in an Operations/ Finance environment
•  3+ years in a management role

Skills:

• Expertise in Microsoft Excel (or similar platforms)

Experience using:

• Planning platforms (e.g. Trello, Asana, JIRA)
• G-Suite
• Accounting software (e.g. Pastel, Sage, Xero)
• Interpretation of data and data reporting skills
• Tech savvy

Preferred Experience and Skills:

• Financial services (particularly insurance), retail or tech industry experience
• Exposure to and understanding of township economies in South Africa

Skills:

• Exposure to database querying (familiar with MySQL/ MS SQL/ other querying languages)
• Inventory management software

Educational Requirements    

• Essential- Undergraduate degree in Business, Economics,Finance,Industrial Engineering or similar
• Preferred- Postgraduate degree with a focus on Business,Economics, Finance, Industrial engineering or similar

Deadline:18th July,2025

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 Job Purpose

• Reporting into the Senior Specialist: Actuarial Ecosystem Automation, the role will be required to work on and assist with key parts of business critical and strategic projects, including the finance and actuarial transformation project, actuarial model development and the wider actuarial ecosystem automation across the Valuation and Capital functional areas. The role supports and enhances BaU processes. It provides direct support to the Life Corporate Actuary and his direct reporting managers within his team on strategic priorities as and when these arise.

Key Responsibilities

Support to the BaU function

• Assist with BaU activity in the Life Corporate Actuarial across the Valuation and Capital functional areas.
• Assist with the automation of data source reconciliations and data controls
• Assist with the actuarial model development and optimisation initiatives
• Assist with the2 end-to-end actuarial ecosystem from data to models to results production and SQL database results management.
• Driving efficiencies in actuarial models through model automation, development and streamlining.
• Ensure there is a streamlined results production capability in order for the valuation and capital teams to utilise standard run structures and result templates from SQL to facilitate their results insights capabilities.
• Work on ad hoc projects including
• Process optimisation
• Process automation
• Capital optimisation
• Control enhancements
• Reporting enhancements
• Profitability drivers and value measurement

Support to Life Corporate Actuary and his direct reporting managers

• Assist with insights required into the various businesses that cannot be obtained through BaU processes
• Assist with IFRS17 BaU embedment as well as refinement of reporting process
• Be part of the Ledger transformation project and drive to completion

Required Knowledge and Experience    

• Good Understanding of the different life insurance valuation methodologies (e.g. published, statutory, etc.) and reporting requirements applicable to life insurance companies
• Growing understanding of key actuarial concepts and principles applicable to life insurance
• Understanding of the financial reporting/systems and reporting requirements applicable to life insurance companies
• SQL experience will be an advantage
• Strong technical, analytical and communication skills
• Ability to take ownership of their tasks
• Ability to work independently and accurately
• Excellent interpersonal communication skills
• Analytical thinking skills
• Ability to understand the urgency or importance of various tasks, with the ability to prioritise these
• Ability to work well within a team environment
• Preferably been exposed to coding of actuarial models including being familiar with Microsoft Excel/VBA, SQL and/or other open-source coding languages e.g. Python
• Must have a successful track record of having worked on projects and adhoc tasks

Educational Requirements    

• Honours degree in Actuarial Science
• Material progress on all the subject requirements for TASSA and/or AMASSA (or international equivalent) designation through the Actuarial Society

Deadline:11th July,2025

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Role Objectives:

• The Solution Analyst is responsible for bridging the gap between business and technology and/software solutions team. Contributing to the documentation of business & stakeholder requirements. The Solution Analyst is responsible for assessing impact, identifying solution requirements, and recommending the outcome.

Role Responsibilities:

• Interacting with all relevant stakeholders and conducting business process needs analysis to understand requirements with an objective of producing a concise business case.
• Analyze and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies.
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analyzed and the resulting procedure and system configuration is the most appropriate and best meets the business need.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Estimate the financial or other benefits of changes to processes, risks and/or potential impact and report to the relevant stakeholders if relevant.
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.

Required Knowledge and Experience    

• Minimum 6 years’ working experience in IT business analysis – (3 years of which should be in the Short-Term insurance environment)
• Agile/Scrum knowledge
• Working understanding of JIRA or similar case management system
• 1-2 years Data/systems migration, development and integration

Educational Requirements    

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and/or relevant Information Systems qualification
• Agile certification
• Technical qualifications

Dedaline:8th July,2025

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Role Objectives:

• Responsible for Financial Reporting, review of Business Unit KPIs and management accounts to ensure accurate analysis & evaluation of performance against strategic objectives.

Key Responsibilities:Oversee and management of accounting functions and processes, this includes but not limited to the following:

• Review of journals for validity and accuracy
• Review of the management accounts for validity and accuracy, submit review notes, sign off on the income statement and balance sheet accounts
• Review of reconciliations and address any discrepancies and reconciling items
• Ensure that the subledger/systems reconciles to the GL
• Preparation of monthly financial packs, reporting, analysis, commentary on portfolio profitability and presentation to Business Heads, Managers and or Regional Managers
• Responsible for the budgeting process, forecasting and variance analysis
• Co-ordinate the planning and preparation of the annual audit
• Support the Head of Finance in executing various tasks/projects delegated from time to time
• Support the implementation of IFRS 17
• Responsible for creating a high-performance culture through effective coaching, training, supervision and management
• Responsible for the adequacy of the control environment and engagement with the IFC (Internal auditors) team to address findings and remediation within the agreed timelines
• Maintain a documented system of accounting policies and procedures; and
• Build strong working relationships with the Operations teams and various stakeholders

Required Knowledge and Experience    

• 5 -6 years post articles reporting experience in the commercial financial services industry
• 3 -5 years people leadership experience
• Insurance industry experience is mandatory, it is a non – negotiable
• Knowledge of accounting packages, systems and controls including budgeting
• Exceptional Business acumen and broad business knowledge
• In depth knowledge of financial accounting and related processes & International accounting standards
• Continuous learning ability, resilient critical thinker, collaborator & change agility, Digital Literacy
• Ability to resolve complex problems

Educational Requirements    

• Matric
• Qualified CA (SA) – non-negotiable

Deadline:8th July,2025

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Job Purpose:

• The Manager – Investigations delivers Financial Crime Risk Management services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model, with a specialized focus on Claim investigations.   

Key Responsibilities:

The key outputs required for the core function of financial crime investigation:

• To provide an effective and efficient financial crime investigation service with continuous communication within the agreed financial crime investigation plan.
• To adopt and support of the investigation methodology and to adhere to the approved methodology during the investigation process.
• Accurate identification and classification of the financial crime risk types in terms of the approved typology.
• Effective engagement with internal and external stakeholders in respect of investigations carried out within the agreed turnaround times.
• To ensure accurate and timeous capturing of information on the Case Management System with the aim of extraction of meaningful Management Information (MI).
• To provide timeous feedback to business in terms of progress of investigations and to provide concise reports to business.
• Identify and clearly define issues, root causes, effective recommendations / solutions to improved internal controls / business processes and ensure business agreement to maintain a green control environment.
• Engage with the relevant internal and external stakeholders for post investigation requirements including criminal action, disciplinary action, FIC and PRECCA reporting as to testify on findings, when required. 
• Criminal case reporting including the drafting and deposing of affidavits.
• Knowledge of responding to Section 205 requirements from the SAPS via court process. 
• To effectively administer case files and prioritize tasks accordingly.
• Engage with the relevant FCRM team members to execute on recommendation of tasks across the FCRM value chain.
• To perform related tasks within FCRM as per the request of the Claims Senior Manager. 
• To manage outputs of investigators under Hollard Life Solutions FCRM structure. 
• To manage and guide investigation specialists according to the approved methodology.
• To carry out Brought Forward and Action Plan reviews of investigations and one-on-one case reviews of the investigation team members relating to Hollard Life Solutions FCRM matters.
• To review and manage reports to key stakeholders on investigation initiatives carried out as well as prepare reports to business regarding investigation initiatives within the Hollard Life Solutions FCRM structure.
• Ensure team members understand and embrace the Hollard Way by leading by example and re-enforcing values on an ongoing basis.
• To support the process of Business Unit and Group Committee Reporting as and when required.
• Support senior management with the performance of team members by assisting with the implementation of performance scorecards, key performance indicators, providing regular feedback on performance in line with the Hollard performance management process.  
• Support senior management with the mentoring and coaching of team members on identified performance gaps by discussing these performance gaps and agreeing on appropriate action to be taken or taking appropriate corrective action where required.
• Supporting individual development plans and maintaining individual skill matrices.
• In addition to the core function of financial crime investigation, FCRM Manager may be required to function within other roles of the Hollard Life Solutions FCRM team including:
• Financial crime risk awareness and training.
• Marketing and communications required for the FCRM function.
• Fraud vulnerability assessments, Combined Assurance Reviews and Fraud Risk Assessments

Required Knowledge and Experience    

• Eight (8) years Financial Crime Risk Management experience;
• Two (2) years management experience;
• Financial Services experience, Insurance specific; and
• Consulting experience an advantage.
• Insurance industry an advantage
• Basic knowledge of the laws of Criminal Procedure and Evidence 
• Basic knowledge of Commercial Crime Investigations, 
• Basic knowledge of proceeds of Crime, Money Laundering,  Corruption, Electronic Communications and Cyber Fraud and related legislation
• General business comprehension and acumen
• Anti-money Laundering (AML) legislation
• Financial crime risk management
• Advanced interviewing skills 
• Resourcing and researching skills
• Report writing 
• Advanced communication skills (written and verbal) 
• Presentation skills 
• Quick integration of information
• Computer literacy (Microsoft Office)
• Conversant in diverse South African languages as advantage
• Management of internal and external stakeholder relationships
• Budget management 
• People management

Educational Requirements    

• Legal / Business / I.T / Risk Management / Forensics / Audit Degree and/or equivalent tertiary qualification, relevant for this position.
• Certified Fraud Examiner (/Icfp/ACFE – International).
• Ex-SAPS would be an advantage

Deadline:11th July,2025

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Job Purpose 

• To lead the growth and commercial success of the business through the strategic management of key distribution partners, the implementation of competitive product offerings, and the execution of a targeted marketing and digital strategy. The role plays a critical function in aligning the business with top travel agents and brokers, increasing visibility in the market, and improving internal operational performance. 

Key Responsibilities

Strategic Partner Management

• Manage and nurture relationships with the top 20 travel agents to drive mutual growth and revenue. 
• Negotiate partnership terms, commissions, and promotional initiatives. 
• Monitor partner performance and provide regular reporting and recommendations. 

Group Events & Sponsorships

• Plan and execute group events, trade shows, and promotional campaigns aligned with the marketing calendar. 
• Attend above events and interact with clients and potential new clients to build and maintain relationships 
• Coordinate sponsorships and collaborative promotions with external partners. 
• Ensure brand presence and ROI from all initiatives. 

Digital & Online Strategy

• Lead the development and execution of the business’s digital presence (website, social media, SEO/SEM). 
• Drive content strategies and online engagement to increase visibility and customer acquisition. 
• Oversee performance analytics and adapt digital campaigns accordingly. 

Product Management & Commercial Optimisation

• Oversee the development and lifecycle of product offers (pricing, features, bundling). 
• Monitor product performance, customer feedback, and competitor landscape. 
• Drive efficiency improvements in processes related to sales, fulfilment, and customer service. 
• Do in-depth product training with agents and brokers and ensure we remain compliant 

Required Knowledge and Experience    

• 5+ years in a commercial, marketing, or partnership management role (preferably in travel or short-term insurance). 
• Advantage:? Proven experience in digital strategy and campaign execution. 
• Strong commercial acumen and negotiation skills. 
• Advantage:? Digital marketing experience with performance tracking (Google Analytics, Meta Ads, etc.). 
• Project management and event planning capabilities. 
• Excellent interpersonal and stakeholder engagement skills. 
• Data-driven decision-making and analytical mindset. 
• Strong presentation skills. 

Educational Requirements    

• Bachelor’s degree in Business, Marketing, Travel & Tourism, or related field. 

Deadline:9th July,2025

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Job Purpose

• The Data Governance Analyst role is primarily focused on establishing and implementing a Data Governance Operating Framework. This framework aims to enhance data governance and data quality by modifying organisational behaviour, policies, standards, principles, governance metrics, processes, related tools, and data architecture.

Key Responsibilities

• Design and implement a Data Governance Framework, including policies, standards, and controls.
• Establish and maintain governance processes to ensure consistent data management across systems.
• Ensure compliance with data management practices for new systems and applications.
• Define and monitor performance indicators and quality metrics aligned with governance policies.
• Lead and manage stakeholder forums for data owners, stewards, and custodians.
• Develop and execute training plans for data governance roles.
• Evaluate and recommend data governance tools for organisational use.
• Generate regular reports and dashboards to track governance performance.
• Identify and resolve data quality issues such as accuracy, consistency, and completeness.
• Prevent recurring data quality issues by analyzing user errors and improving user competence.
• Collaborate with system architects to synchronize data across multiple entry points.
• Ensure compliance with POPIA and other data protection laws and frameworks.

Required Knowledge and Experience    
Required Experience

• Minimum of 3 years of IT and/or Data Governance operations, oversight function, risk measurement, or managed data governance.
• Minimum of 2 years of Data Quality operations.
• Minimum of 2 years of experience in supporting data governance initiatives and collaborating with senior stakeholders.

Required Knowledge and Skills

Knowledge:

• Demonstrates operational savvy and a continuous improvement mindset.
• Exhibits excellent written and verbal communication abilities.
• Effectively communicates with senior stakeholders.
• Capable of working independently with minimal to moderate supervision across various responsibilities.
• Takes personal ownership of deliverables and drives them to completion independently. Proactively removes blockers and engages with stakeholders to ensure task completion
• Possesses excellent interpersonal skills and strong project management capabilities.
• Thorough knowledge and operational skills in data governance and data quality.

Skills:

• Manages time and resources effectively to achieve objectives efficiently and on time.
• Utilises verbal, nonverbal, and written communication methods effectively to achieve desired results and present ideas to individuals or groups.
• Understands team dynamics and uses a flexible interpersonal style to contribute to team effectiveness and goal completion.
• Develops and maintains working relationships, networks, and partnerships to achieve business goals through collaboration.
• Encourages innovative approaches to problem-solving and facilitates the acceptance of change within the workplace.
• Provides direction and clarity, encourages development, and measures leaders on their ability to grow and challenge their teams.
• Guides and focuses others in pursuing and achieving work-related objectives.

Educational Requirements    

• Degree or Diploma in Computer Science, Business Administration or Information Technology.
• Relevant certification courses will be an added advantage.

Deadline:13th July,2025