Finance Operations Manager (Lumkani) at Hollard Insurance

Role Description:

• We are looking for someone who is passionate about operations and the power that refined operational systems can provide for efficiently scaling a business. We are exploring new innovative approaches of serving our clients, and we are looking for someone who is excited to be a part of finding how we can grow and succeed in this.
• At Lumkani you will have the unique opportunity to build and grow the operations function. This will expose you to a fast-paced environment where you will be expected to continue learning and reinventing the operations space in our business

Key Responsibilities:

Task delegation and delivery through Operations teams

• Performance management and Professional development
• Change management
• Training (Creating material, organizing and presenting sessions)
• Manage key stakeholder relationships inside and outside the organization. 

Client Payments:

• Manage process of premium allocations through payment channels (bank deposits,debit orders, pay@)
• Manage and improve process of debit order management
• Monitor and implement process improvement
• Monitor payment allocation SLAs
• Manage automated client messaging during customer payments journey
• Manage QA process to ensure accuracy of premium payment allocations

Claims:

•  Manage monthly claims audit
•  Manage financial administration in relation to claims

Finance:

• Responsible for monthly insurance bordereau reporting
• Own the Lumkani payments process
• Oversight and accountability for the bookkeeping function of the business
• Building budgets and long term financial projections
• Monitoring expenditure vs budgets
• Procurement
• Work with external accountants to provide monthly financial management reporting
• Support external accountants to deliver the annual financial audit

Policy Management:

• Manage relationships with underwriter from a policy perspective, including management of policy wording and associated business impacts
• Ensure required policy administration and reporting are maintained according to intermediary agreements.

Special Projects:

• Manage special projects relating to your department, for example:
• Premium increases
• New value proposition launches

Reporting, monitoring and evaluation:

• Develop and deliver comprehensive monthly management reporting to the executive team
• Work with the data analyst and COO to develop, report on and monitor KPIs

Required Knowledge and Experience    
Essential Experience and Skills:

•  5+ years in an Operations/ Finance environment
•  3+ years in a management role

Skills:

• Expertise in Microsoft Excel (or similar platforms)

Experience using:

• Planning platforms (e.g. Trello, Asana, JIRA)
• G-Suite
• Accounting software (e.g. Pastel, Sage, Xero)
• Interpretation of data and data reporting skills
• Tech savvy

Preferred Experience and Skills:

• Financial services (particularly insurance), retail or tech industry experience
• Exposure to and understanding of township economies in South Africa

Skills:

• Exposure to database querying (familiar with MySQL/ MS SQL/ other querying languages)
• Inventory management software

Educational Requirements    

• Essential- Undergraduate degree in Business, Economics,Finance,Industrial Engineering or similar
• Preferred- Postgraduate degree with a focus on Business,Economics, Finance, Industrial engineering or similar

Deadline:18th July,2025