Investigations Manager at Hollard Insurance

Job Purpose:

• The Manager – Investigations delivers Financial Crime Risk Management services across the FCRM value-chain, including prevention, detection and remediation underpinned by an effective governance model, with a specialized focus on Claim investigations.   

Key Responsibilities:

The key outputs required for the core function of financial crime investigation:

• To provide an effective and efficient financial crime investigation service with continuous communication within the agreed financial crime investigation plan.
• To adopt and support of the investigation methodology and to adhere to the approved methodology during the investigation process.
• Accurate identification and classification of the financial crime risk types in terms of the approved typology.
• Effective engagement with internal and external stakeholders in respect of investigations carried out within the agreed turnaround times.
• To ensure accurate and timeous capturing of information on the Case Management System with the aim of extraction of meaningful Management Information (MI).
• To provide timeous feedback to business in terms of progress of investigations and to provide concise reports to business.
• Identify and clearly define issues, root causes, effective recommendations / solutions to improved internal controls / business processes and ensure business agreement to maintain a green control environment.
• Engage with the relevant internal and external stakeholders for post investigation requirements including criminal action, disciplinary action, FIC and PRECCA reporting as to testify on findings, when required. 
• Criminal case reporting including the drafting and deposing of affidavits.
• Knowledge of responding to Section 205 requirements from the SAPS via court process. 
• To effectively administer case files and prioritize tasks accordingly.
• Engage with the relevant FCRM team members to execute on recommendation of tasks across the FCRM value chain.
• To perform related tasks within FCRM as per the request of the Claims Senior Manager. 
• To manage outputs of investigators under Hollard Life Solutions FCRM structure. 
• To manage and guide investigation specialists according to the approved methodology.
• To carry out Brought Forward and Action Plan reviews of investigations and one-on-one case reviews of the investigation team members relating to Hollard Life Solutions FCRM matters.
• To review and manage reports to key stakeholders on investigation initiatives carried out as well as prepare reports to business regarding investigation initiatives within the Hollard Life Solutions FCRM structure.
• Ensure team members understand and embrace the Hollard Way by leading by example and re-enforcing values on an ongoing basis.
• To support the process of Business Unit and Group Committee Reporting as and when required.
• Support senior management with the performance of team members by assisting with the implementation of performance scorecards, key performance indicators, providing regular feedback on performance in line with the Hollard performance management process.  
• Support senior management with the mentoring and coaching of team members on identified performance gaps by discussing these performance gaps and agreeing on appropriate action to be taken or taking appropriate corrective action where required.
• Supporting individual development plans and maintaining individual skill matrices.
• In addition to the core function of financial crime investigation, FCRM Manager may be required to function within other roles of the Hollard Life Solutions FCRM team including:
• Financial crime risk awareness and training.
• Marketing and communications required for the FCRM function.
• Fraud vulnerability assessments, Combined Assurance Reviews and Fraud Risk Assessments

Required Knowledge and Experience    

• Eight (8) years Financial Crime Risk Management experience;
• Two (2) years management experience;
• Financial Services experience, Insurance specific; and
• Consulting experience an advantage.
• Insurance industry an advantage
• Basic knowledge of the laws of Criminal Procedure and Evidence 
• Basic knowledge of Commercial Crime Investigations, 
• Basic knowledge of proceeds of Crime, Money Laundering,  Corruption, Electronic Communications and Cyber Fraud and related legislation
• General business comprehension and acumen
• Anti-money Laundering (AML) legislation
• Financial crime risk management
• Advanced interviewing skills 
• Resourcing and researching skills
• Report writing 
• Advanced communication skills (written and verbal) 
• Presentation skills 
• Quick integration of information
• Computer literacy (Microsoft Office)
• Conversant in diverse South African languages as advantage
• Management of internal and external stakeholder relationships
• Budget management 
• People management

Educational Requirements    

• Legal / Business / I.T / Risk Management / Forensics / Audit Degree and/or equivalent tertiary qualification, relevant for this position.
• Certified Fraud Examiner (/Icfp/ACFE – International).
• Ex-SAPS would be an advantage

Deadline:11th July,2025