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  • Posted: Jun 11, 2021
    Deadline: Not specified
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    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Business Specialist

    What will you do?

    • A business specialist reviews every aspect of company operations for the purpose of supporting and improving business processes and system changes, collaborating with business analysts and assisting in the System Development Life Cycle process in order to better serve customers and to make the company operations more efficient.

    Key Responsibilities

    • Provide operational production support and guidance to Sanlam Group Risk staff on complex process issues, system constraints as well as training support for system navigation and manual processes
    • Provide regular feedback to Project Manager and business managers on progress, issues and potential solutions for successful delivery on requested tasks
    • Identify business constraints and accordingly develop corrective actions.
    • Analyze root causes of business issues and develop appropriate resolutions.
    • Respond to queries and concerns from management in a timely fashion.
    • Obtain and analyze business data for critical decision-making purposes.
    • Liaise with Trainers on problem areas, identifying and reporting training gaps, facilitate ‘train the trainer’ sessions and assist in appropriate training activities
    • Logging, tracking, user acceptance testing and sign off as business user on IT development of data fixes, system bugs, enhancements and new developments while identifying and raising risks so that it can be resolved.
    • Process improvements and system optimization to enhance business efficiency and effectiveness by reviewing Sanlam Group Risk’s internal processes, procedures and policies and provides recommendations for future enhancements including systems enhancements as well as changes to business rules and processes
    • Participation within projects, offering guidance and assist with the refinement of the business requirement for enhancements and new development within the Project- and Agile teams and work with the development team to validate and develop the most appropriate solution, assisting with testing done in the Agile teams during sprints and work with the BA to ensure that testing is comprehensive. Participate in Sprint Planning, Refinement, Retrospective and daily Scrum meetings for Agile projects.

     
    Qualification and Experience

    • Matric /Grade 12 with Accounting / Maths
    • Business administration/BA qualification will be advantageous
    • Minimum of 3 - 5 years relevant experience in a Group Risk or Employee Benefits environment
    • Computer literate with proficiency in Microsoft Office (Excel, Word, Powerpoint)
    • MIP PFG competency

     
    Knowledge and Skills

    • Product knowledge and understanding of the Group Risk and / or Retirement Fund Industry
    • Understanding of IT environment and System Development Life Cycle (SDLC) advantageous

     
    Core Competencies

    • Cultivates Innovation by creating new and better ways for the organisation to be successful.
    • Client Focus - Building strong customer relationships and delivering customer-centric solutions.
    • Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
    • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
    • Resilience - Rebounding from setbacks and adversity when facing difficult situations.

     
    Personal Attributes

    • Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
    • Courage - Stepping up to address difficult issues, saying what needs to be said.
    • Manages Complexity - Demonstrated ability and proven record to make complex decisions.
    • Ensures Accountability - Holding self and others accountable to meet commitments.
    • Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals

     
    Turnaround time

    • The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Our commitment to transformation

    • The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    Method of Application

    Interested and qualified? Go to Sanlam Group on careers.sanlamcloud.co.za to apply

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