Business Support Manager: Commercial Development Business Banking (Contract) at Secondments

Job Advert Summary    

• To provide a business management support function through the coordination of various strategic initiatives and operations management interventions thereby supporting the Executive and the team to achieve effective and efficient application of resources. 
• To support the Executive and the business unit team with various activities with particular emphasis on Business Planning, Cost Management; Financial Performance Management and Reporting, Modelling and Data Analysis; Project Coordination, Risk Management, Change Management, Operational and Administrative functions while facilitating proper governance and compliance to legislation and best practice within the framework of the company’s policies and guidelines.

Minimum Requirements    

Preferred Minimum Education and Experience    

• Postgraduate tertiary qualification in relevant area of focus / Financial Management / Cost Management / Business Administration.
• 5 - 8 years' relevant work experience as a Business Manager / Cost Management Practitioner / Financial Modelling / Management Consultant / Project Manager / Executive Coordinator.
• 5 years' leadership experience in a comparable environment.

Critical Competencies    

• Analytics (relevant to the function)
• Legislation
• Strategic Report Writing
• Microsoft Office
• Project Management Principles
• Financial Principles and Modelling
• Strategic Planning and Processes
• Governance and Risk
• Sub-committee meetings and Board knowledge
• Additional Requirements    
• Extended hours as and when required
• Travel as and when required

Duties and Responsibilities    

Key Performance Areas    

• Business Planning at Divisional level
• In liaison with the Executive coordinate various business planning and strategic initiatives and projects on behalf of the various Departments within the Division. These include amongst others the following:
• Work with team members and secures cooperation from colleagues and divisional team members to implement key strategies, projects and initiatives as identified for the division.
• Provide business intelligence to the Executive by conducting studies, research and keeping abreast on issues affecting areas of responsibility which inform the direction of the Business Unit.
• Coordinate and manage the development of the Divisional budget and resources – short and long term and ensure alignment to the Divisional plan

Strategic Coordination and Preparation for Meetings, and Engagements:

• Engage with Executive's direct reports and prepare the agenda for the Management Committee (Manco)
• Track all resolutions and action items arising from the Manco meetings
• Coordinate and/or prepare any required concept documents, reports, memos, letters and presentations on behalf of the Executive/General Managers as and when required.

Operational and Divisional Efficiencies:

• Proactively support the Executive with specific reference to the following: o Establish and implement effective business support functions, set up and maintain systems processes and procedures that will contribute towards improving efficiencies and improve the customer experience
• Manage the effective flow of information and documents across the division down to implementation level
• Monitor and evaluate efficiencies and identify opportunity for enhancement including improvement of products and services through established mechanisms
• Undertake financial and operational performance modelling, as well as relevant data analysis for appropriate decision making

Risk, Governance and Ethics Management:

• Represent Division as a Risk champion.
• Monitor aspects related to business continuity and Enterprise Risk Management.
• Updating risk register and tracking progress
• Implements innovative service delivery options in own section
• Follow-up on Audit and Risk matters and required actions pertaining to the division

Project Management:

• Plan, manage, monitors and evaluates activities around designated strategic projects in order to support the delivery of desired outputs and outcomes.
• Monitor and track project goals and objectives and progress within prescribed time frames and funding parameters.
• Coordinate high level meetings and events in collaboration with the relevant support divisions related to the project