Business Support SME at Curo Funds Service

Key Responsibilities

Operational Support:

• Support day-to-day business operations.
• Address and resolve operational Hiport queries promptly, ensuring minimal disruption to business processes.
• Investigate Hiport problems/bugs, log with SS&C and manage until a solution have been found.
• Collaborate with various departments to ensure operational processes align with company policies and regulatory requirements.

Process Improvement:

• Identify inefficiencies and areas for process enhancement within business support operations.
• Assist in the analysis, design, testing and implementation of process improvements to optimize workflow and reduce risks.
• Investigate, analyse, test and implement new Hiport Functionality.
• Coordinate/perform Hiport testing of bug fixes.
• Perform post-implementation review.

Stakeholder Engagement:

• Build and maintain strong relationships with internal stakeholders and external stakeholders.
• Serve as a liaison between the business support team and other departments, ensuring seamless communication and collaboration.
• Communicate key operational updates, changes, and process enhancements to relevant stakeholders.
• Work closely with cross-functional teams to implement new systems, tools, and technologies that streamline operational processes.

Training and Support:

• Conduct key operational updates, changes, and process enhancements via training to relevant stakeholders.
• Assist in developing training materials to enhance the team's understanding of business support operations and procedures.

Project Participation:

• Contribute to projects related to system upgrades, new product implementations, and operational improvements.
• Collaborate with project managers to support the planning, testing, and implementation of changes within the business support function.

Requirements

Competencies

• Communication Skills: Ability to effectively convey (verbally and written) and exchange information, ideas, and feedback across various channels to ensure mutual understanding and collaboration.
• Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
• Decision-Making Skills: Makes rational, realistic, and sound decisions based on consideration of all the facts and alternatives available.
• Stakeholder Management: Ability to effectively manage relationships with internal and external stakeholders; communicates with influence and builds strong partnerships.
• Attention to Detail: Ensures the highest level of accuracy and quality data.
• Adaptability: Demonstrates flexibility in handling changing requirements and workloads.
• Time Management: Effectively manages time and prioritises tasks to meet deadlines.
• Client Focus: Prioritizes client needs and ensures high levels of client satisfaction.
• Process Improvement: Identifies and implements opportunities for enhancing operational efficiency and effectiveness.
• Risk Management: Ability to systematically identify, assess, and mitigate potential threats to ensure organisational resilience and strategic success.

Qualifications & Experience

• Bachelor’s degree in Finance, Business, Economics, or a related field.
• Minimum of 5-7 years of experience in business support, operations, or a related role within the investment industry.
• Extensive relevant working experience in Investment Administration environment.
• Hiportfolio working knowledge is essential. 
• Proficient in MS Office suite.