Butler at Phoenix Recruitment

• Luxury Safari Lodge in Welgevonden Game Reserve is looking for a professional and attentive Butler to deliver personalised guest service.
• The successful candidate will combine guest hosting, food and beverage service and thoughtful attention to detail to create memorable safari stays.

Duties:

• Welcome guests and assist with arrivals, departures and room introductions.
• Anticipate guest needs and provide discreet, personalised service.
• Coordinate dining arrangements, activities and special requests with relevant departments.
• Maintain accurate knowledge of guest preferences and dietary requirements.
• Provide food and beverage service, including private dining and in-room arrangements.
• Maintain knowledge of menus, wines, beverages and lodge facilities.
• Check guest areas and dining setups to ensure high presentation standards.
• Follow through on requests and communicate concerns promptly to management.
• Protect guest privacy and handle personal information confidentially.
• Assist other departments to ensure seamless service.

Requirements:

• At least 2+ years previous Butler, guest service or food and beverage experience within a luxury lodge or hotel.
• Strong knowledge of food and beverage service standards.
• Excellent communication and interpersonal skills.
• Professional presentation, discretion and a welcoming manner.
• Exceptional attention to detail and the ability to anticipate guest needs.
• Ability to remain calm under pressure and manage competing requests.
• A reliable, adaptable and team-oriented approach.
• Willingness to work shifts, weekends and public holidays.

Closing Date: 30 Nov 2026