Buyers Trust: Operations Manager at ooba

Responsibilities

• Project management: Plan, execute, and oversee strategic projects, ensuring delivery within budget and according to governance frameworks.
• Performance reporting: Provide clear, data-driven reporting on the progress of new ventures and operational performance of incubated ventures prior to market entry.
• Leadership & culture: Demonstrate leadership that cultivates a high-performance, results-driven culture.
• Team management & development: Conduct performance reviews, coach team members, and provide development opportunities to build operational excellence.
• Service delivery & controls: Ensure consistent adherence to service level agreements (SLAs), internal controls, and operational standards.
• Operational oversight: Manage daily activities including guarantee payments, deposit handling, and reconciliations with accuracy and timeliness.
• Team leadership: Lead and mentor a team of operations professionals, fostering accountability, innovation, and collaboration.
• Risk & compliance: Implement and monitor risk management strategies; ensure compliance with financial regulations and internal policies.
• Issue resolution: Proactively identify and resolve operational exceptions, discrepancies, and emerging issues.
• Process optimisation: Identify inefficiencies and implement process improvements to enhance accuracy, speed, and scalability.
• Technology enablement: Leverage technology and automation to streamline workflows and improve operational efficiency.
• Insight & reporting: Prepare monthly and ad hoc reports, using operational data to support informed decision-making.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field (minimum requirement)
• Project Management certification (highly advantageous)

Required experience

• Minimum of 3 years’ experience as an Operations Manager in financial services or a comparable role
• Hands-on experience with flowcharts, project documentation, and schedules
• Experience in a customer-facing or direct-to-consumer product environment
• Exposure to sales environments, either directly or in a supporting role for solution selling (advantageous)
• Proven track record in coordinating cross-functional teams to bring products, processes, or services to market (e.g. technology, design, finance, sales, marketing, operations, and change)