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  • Posted: Nov 25, 2021
    Deadline: Not specified
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  • KRIJKAMP DEN OUDE is een eigentijds accountants- en advieskantoor in Nijkerk en Soest. Als klant van ons ervaart u de deskundigheid van ons team: korte lijnen, pro-actief, innovatief en persoonlijk betrokken bij uw organisatie en uw persoonlijke omstandigheden. Om u optimaal te ondersteunen bestaan onze werkzaamheden uit een breed scala van activiteiten. ...
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    Call Center Agent: Hollard Outbound

    Job Description

    The role consists of telephonic sales (cold calling) within a fast-paced call center environment. The ideal candidate would be an outgoing people’s person, with great communication and telephone etiquette. They should possess a strong, determined personality with a strong desire for growth within the industry. They should embody resilience and a never-say-die personality.

    • To effectively sell life assurance products telephonically

    • To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects

    • To accurately identify needs by asking effective questions and listening attentively

    • Match benefits accordingly and demonstrate how a product satisfies the needs

    • Gain commitment to recommended action to handle objections and overcome them with ease

    • To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction

    • Action all customer requests and retain existing customer.

    • Achievement of SPA (Sales per agent) as communicated in the SLA

    • Achievement of talk time targets, conversion and first collection as laid down in the SLA

    • Adherence to the script to ensure that the quality levels as set down are achieved accordingly

    • Adherence to all related legislation within the financial services sector

    • Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script

    • Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded

    Qualifications

    • Matric

    • Post Matric qualification (preferred)

    • RE (added advantage)

    • Insurance Industry understanding

    • FAIS Accredited

    • Cold calling experience and understanding

    • Minimum of one year Call Centre experience in sales environment 

    Method of Application

    Interested and qualified? Go to KDO on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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