Call Center Manager - Cape Town at Lexdan Select

Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.

Functions:

• Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching
• Develop a proper workforce plan where resources are allocated effectively to skills pools 
• Develop and implement sales strategies aligned with the company's goals, in order to drive revenue growth and market expansion
• Design and execute training programs to enhance the sales team's skills, product knowledge, and customer service abilities
• Generate reports on sales performance and evaluations of agent / team productivity; to present to senior management

Requirements:

• Bachelor's degree
• Minimum of 3 years experience in managing a sales team, preferably in a BPO environment
• Experience with sales and call center reporting, as well as financial analysis
• Highly motivational manager, who is energetic and passionate in guiding people