Call Center Specialist at IGT

Profile Summary:

• IGT is looking for a Travel Associate / Travel Consultant, providing customer service support by responding to chat/emails and receiving calls on customer concerns on a 24x7 support operations. The ultimate goal is to provide a positive customer experience.

Primary Job Responsibility:

• Promptly responding to customer queries via email, chat, phone, and social media channels
• Analyses complaints from customers and provides adequate resolutions
• Maintaining a polite, helpful, and professional manner at all times
• Ensuring customer requests are handled in an appropriate and timely manner
• Respond professionally to customer inquiries/complaints received via phone, e-mail or chat and ensure that
• appropriate action is taken
• Utilizing various client-based tools and applications for customer management and servicing
• Meet personal targets and work towards meeting team targets
• Adherence to process Quality and Compliance Guidelines
• Adherence to Staffing/Attendance metrics

Education and Essential Experience:

• Bachelor’s or College Degree/Undergraduate/Senior High School or High School Graduate
• Above-average communication and listening skills with good command over the English language
• Prior experience with customer service and call centers in relevant job roles.
• With good understanding of basic computer skills
• The ability to respond appropriately under pressure
• Sound judgment and good problem-solving skills.
• Exhibits self-motivation, the ability to multitask and pa5ry close attention to small details
• Displays the ability to work in a collaborative and team oriented environment
• Proven ability to multitask and adapt to change
• Relentless enthusiasm for the job at hand, excellent customer and quality focus
• Availability to work in fixed/rotational shifts

Key Enablers:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation