Call Centre Agent | Auto Pedigree | Spartan at Motus Holdings Limited

Call Handling

• Ensure that the clients are informed of the procedures of the company and applicable financial Institutes regarding Finance Applications
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the branches
• Build customer’s interest in the services and products offered by Auto Pedigree
• Following up on each enquiry and ensuring that the client was given efficient time to respond
• Attend to outbound and inbound calls with speed and efficiency

Problem Solving

• Analyze the various parts of a situation properly and develop logical solutions
• Identify and escalate priority issues
• Maintain calmness in a difficult situation besides upholding the values of the organization
• Resolve problems efficiently and professionally

Administrative Duties

• Update the Lead Management System with regards to feedback on leads
• Record all activities on the required reports
• Email correspondence from clients

Customer Service

• Ensure that the clients are informed of the procedures of the company and applicable Financial Institutes regarding Finance Applications
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the clients
• Build customers interest in the services and products offered by Auto Pedigree and promoting brand awareness through marketing and opportunities
• Customer Service Orientation

Miscellaneous

• Participate in sales and team meetings
• Participate in sales training
• Follow department standard operating procedures
• Adhere to the policies and procedures of the company
• Any other duties as assigned

Qualifications and Experience

Minimum Experience

• 2 years relevant Experience

Minimum Qualification

• Grade 12/ Senior Certificate

Minimum Requirements

• Computer literate with a basic level of competence with Excel and Outlook
• A valid South African ID document
• A valid drivers licence