Call Centre Agent at AVI Limited

Job Specification:

Key Performance Areas:

• Customer and sales management
• Administration and control
• Order management
• Ensure any discrepancies are followed up with sales representative or customer prior to order capture
• Ensure minimum order value and quantity is adhered to
• Ensure all customer and order queries, are appropriately resolved and communicated
• Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure
• Forward credit held orders listing to accounts receivable department prior to the delivery run and advise buyer when an account is on hold
• Establish and maintain contacts within depots to ensure service requirements are met

Experience Required:

• A minimum of two (2) years call center experience (inbound and outbound) is essential
• FMCG industry experience will be advantageous
• Computer literate - MS Office
• Knowledge of SAP will be advantageous

Qualifications:

• A completed Matric / Grade12 qualification 
• Call Centre certification