Call Centre Collections Team Leader (JB3674) at Educor Holdings

Job Description

As a Call Centre Collections Team Leader for Corporate Accounts, you will play a crucial role in managing and motivating a team of collections agents to achieve targets and maintain high levels of customer satisfaction. You will be responsible for overseeing the collections process for our corporate clients, ensuring timely debt recovery, and maintaining excellent relationships with our valued customers.

Qualifications:

• Relevant Qualification
• Proven experience as a collections team leader or supervisor in a call center environment, preferably in corporate collections.
• Management of large book values
• Strong leadership, coaching, and motivational skills.
• Excellent communication and negotiation skills.
• Ability to analyze data and make data-driven decisions.
• Knowledge of relevant laws and regulations related to debt collection.
• Proficiency in using CRM and collections software.

Key Responsibilities:

• Lead, mentor, and motivate a team of collections agents to meet and exceed performance targets.
• Develop and implement collection strategies to maximize recovery and minimize losses for corporate accounts.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Handle escalated customer inquiries and complaints with professionalism and efficiency.
• Collaborate with other departments to ensure seamless account resolution and customer satisfaction.
• Analyze data and provide regular reports on team performance and key metrics to management.
• Stay up-to-date with industry regulations and best practices related to debt collection.