Call Centre Operator - Corporate Services at Intercare Group South Africa

CRITICAL OUTPUTS

• Provide accurate and professional information to patients regarding assessments, pricing, procedures, and centre operations.
• Schedule, amend, or cancel patient appointments and send confirmation emails.
• Manage inbound and outbound calls from patients, providers, and brokers for booking queries and slot closures.
• Respond promptly to email inquiries from patients and providers.
• Conduct enrolment calls for wellness programs and follow up on outstanding patient accounts.
• Assist Clinical Care Coordinators with bookings and service coordination.
• Ensure high customer service ratings by handling calls efficiently and professionally.
• Provide basic IT troubleshooting support for customers.
• Maintain accurate records of calls, bookings, and follow-ups.
• Handle difficult clients with patience and professionalism.
• Work effectively in a high-pressure environment with high call volumes.

REQUIREMENTS

• Minimum: Grade 12.
• Minimum of 2 years in a call centre or customer service role advantageous.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional and patient demeanor.
• Ability to handle high workloads and demanding clients.
• Strong attention to detail and problem-solving skills.
• Ability to work well under pressure in a fast-paced environment.