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  • Posted: Jun 11, 2021
    Deadline: Not specified
  • Educor is the largest provider of private education in Southern Africa. We provide Higher, Private College (Further Education and Training Institution) education via face-to-face classes, distance learning and online learning. We offer full-time and part-time studies, providing people from all walks of life with access to education.

    Read more about this company


    Call Centre Sales Manager

    Job Description
    Call Centre Sales Manager 
    Market Related

    Call Centre Manager (National) will be responsible for leading the team of call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality. Managing a team of 15-20 sales consultants on a national level.
    Educational Requirements:

    • Grade 12
    • Relevant tertiary qualification
    • Strong sales background within a call centre environment
    • Experience with managing a national call centre
    • Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
    • Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
    • Knowledge of management principles
    • Strong coaching and leadership skills, ability to motivate employees
    • Decisiveness and attention to detail
    • Proficiency with necessary technology, including computers, software applications and phone systems

    Duties and Responsibilities:

    • Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
    • Ensure staff members are achieving set targets and taking corrective action
    • Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
    • Maximize efficiency and customer satisfaction
    • Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
    • Exceptional communication, interpersonal and customer service skills
    • Hire, train, prepare and motivate staff members to provide excellent service
    • Set objectives and analyze call centre metrics
    • Ensure call centre sales staff meet targets and provide reliable, efficient support to customers

    Method of Application

    Interested and qualified? Go to Educor Holdings on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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