Call Centre Sales Manager at Educor Holdings

Job Description
Call Centre Sales Manager 
Durban
Market Related

 
Call Centre Manager (National) will be responsible for leading the team of call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality. Managing a team of 15-20 sales consultants on a national level.
 
Educational Requirements:

• Grade 12
• Relevant tertiary qualification
• Strong sales background within a call centre environment
• Experience with managing a national call centre
• Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
• Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
• Knowledge of management principles
• Strong coaching and leadership skills, ability to motivate employees
• Decisiveness and attention to detail
• Proficiency with necessary technology, including computers, software applications and phone systems

 
Duties and Responsibilities:

• Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
• Ensure staff members are achieving set targets and taking corrective action
• Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
• Maximize efficiency and customer satisfaction
• Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
• Exceptional communication, interpersonal and customer service skills
• Hire, train, prepare and motivate staff members to provide excellent service
• Set objectives and analyze call centre metrics
• Ensure call centre sales staff meet targets and provide reliable, efficient support to customers