Call Centre Team Leader at Tsogo Sun

Our successful Call Centre Team Leaders … 

• implement effective supervision, ensuring the optimal functioning of the call centre so that guests’ expectations are exceeded  establish positive and effective interdepartmental communications 
• effectively manage the call centre’s administration including reports, generation of action plans, updating the information system, and producing minutes of meetings 
• ensure adherence to call centre systems so that records and data have value 
• provide relevant analyses of management reports 
• manage the call centre’s delivery of excellent customer service, and proactively derive ways to reduce complaints 
• work as part of a team or individually to deliver high quality standards.

If you have these qualifications, join our team: computer literacy (MS Office, Zendesk and 3CX); good numeracy, verbal and written English skills (NQF 4); minimum one years’ experience in an Igaming environment.

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