Call Coordination at Altron Bytes Systems Integration May, 2022

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- Call Coordination at Altron Bytes Systems Integration
Posted: May 25, 2022

Expires: Not specified

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Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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Call Coordination - 4 positions
- Job Type Full Time
- Qualification Bachelors , Higher National Certificate , Matric , National Certificate (NCV)
- Experience 2 years
- Location Gauteng
- City Johannesburg
- Job Field Customer Care, Success and Service
Job Description
- Ensure that contracted Service Level and Satisfaction targets are achieved
- To ensure that all calls are updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail
- Ensure that all open calls are constantly reviewed and updated until call closure
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
- Follow up on customer queries and other ad hoc requests
Requirements:
- Matric
- Relevant tertiary qualification
- Minimum 2 years experience in the field
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Interested and qualified? Go to Altron Bytes Systems Integration on altron.wd3.myworkdayjobs.com to apply

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Call Coordination at Altron Bytes Systems Integration

Call Coordination - 4 positions

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Call Coordination at Altron Bytes Systems Integration

Call Coordination - 4 positions

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