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  • Posted: Sep 1, 2021
    Deadline: Not specified
  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company


    Campaign Specialist: Centralised Collections

    Purpose Statement

    • To provide support to the Centralised Collections team

    • To take ownership and accountability for the effective, strategic and tactical management of all campaign management activity for Centralised Collections.

    • To implement and maintain dialler strategies and real time monitoring of all outbound dialling campaigns; monitor Agent performance and productivity to maximise campaign results and provide information and support to Team Leaders.    

    • To constantly and keenly pursue initiatives, processes and solutions to enhance and optimize Centralised Collections contact centre environment, and by in playing a role in encouraging and building a culture and environment of continuous improvement, driven for operational efficiency.   



    • 3 years Contact centre environment

    • 3 years Dialler campaign management experience (Avaya / Proactive Outreach Manager)

    • Experience in designing, planning and executing campaigns (In- and Outbound)


    • Experience with utilizing Microsoft Excel and Access or Other data base systems (SQL, Oracle etc)

    • Contact Centre experience

    • 4-5 years dialler campaign management

    • Analytical responsbilities or experience with predictive dialler

    • Digital campaign experience

    • Ideal experience running digital In- and Outbound campaigns


    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)

    • Bachelor's Degree in Information Technology



    • Dialler software, including technical knowledge

    • Predictive dialling systems and associated telephony


    • Regulations relating to predictive diallers

    • Contact Centre software tools ie. avaya , CMS

    • Technical knowledge of telecom hardware (PBX, ISDN)


    • Communications Skills

    • Interpersonal & Relationship management Skills

    • Analytical Skills

    • Problem solving skills

    • Numerical Reasoning skills

    • Computer Literacy (MS Word, MS Excel, MS Outlook)


    • Delivering Results and Meeting Customer Expectations

    • Working with People

    • Adhering to Principles and Values

    • Analysing

    • Coping with Pressures and Setbacks

    • Creating and Innovating

    • Achieving Personal Work Goals and Objectives

    • Persuading and Influencing

    Conditions of Employment

    • Clear criminal and credit record

    Method of Application

    Interested and qualified? Go to Capitec Bank on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Capitec Bank Back To Home

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